This is the first time we have dealt with Hays and we couldn’t have asked for a more perfect service. Kate Platts is an absolute credit to this company. You really feel like you are the only customer,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used kate on a couple of occasions we found what we wanted sent her everything all done and booked within 10 minutes no stress this end payment link sent from kate quick and easy. Thanks again
Just booked another holiday with Kate at Hays Travel and once again she’s been absolutely amazing. She always goes above and beyond to find exactly what we’re looking for and makes the whole process s... See more
Company replied
Kate made this holiday booking absolutely effortless. I gave her all the details and within hours I had the prices and options I needed to make a decision. Will definitely be using her again in the... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kate Platts, S71, Barnsley, United Kingdom
- 1226691853
4.9
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kate is amazing
Kate is amazing. She asked me exactly what we like and has found us a holiday to suit us best. I cannot wait to go!! Thanks so much Kate.
Cannot recommend Kate enough to people!
March 22, 2024
Reply from Hays Travel - Kate Platts
Thank you Jodie for your kind review :-) Finding your next holiday was my absolute pleasure and i cannot wait to hear all about it!
Kate is brilliant
Kate is brilliant. Really helpful, quick responses. Our 3rd holiday booked with her
February 22, 2024
Reply from Hays Travel - Kate Platts
Thank you Hannah for your lovely review. Pleasure as always :-)
Excellent service from start to finish…
Excellent service from start to finish with Kate stressfree
February 20, 2024
Reply from Hays Travel - Kate Platts
Thanks Jamie for choosing me to help you find your holiday, have a blast you guys!
Great service from Kate we just told…
Great service from Kate we just told her where we wanted to go and was all booked and sorted within an hour and at a better price not be goin nowhere else from now on for our holidays thankyou
February 7, 2024
Reply from Hays Travel - Kate Platts
Thank you David for your kind review, and for choosing me to help you find your next holiday. Have an amazing time you guys ;-)
Excellent service and very knowledgeable
More or less knew what we wanted but the response time for the quote with additional information to help us choose was fantastic
February 9, 2024
Reply from Hays Travel - Kate Platts
Thank you Zoe for choosing me to help you find the best deal and for taking the time to leave a review. Happy sailing you guys!!
Kate was so easy to deal with and came…
Kate was so easy to deal with and came back with an excellent package to meet all our needs will defo be booking for next year with her
February 2, 2024
Reply from Hays Travel - Kate Platts
Thank you Ben for your lovely review, it was my absolute pleasure ;-) have an amazing time you 3.
Great experience
Great experience, no hassle , received great advice and holiday booked
January 31, 2024
Reply from Hays Travel - Kate Platts
Thank you Catherine for your lovely review and for choosing me to help you find your perfect cruise, happy sailing you two!
Excellent service
Kate sorted our group booking with ease and gave us an excellent price. Communication was brilliant. Recommend highly.
January 11, 2024
Reply from Hays Travel - Kate Platts
Thank you Katy for your lovely review. Have an amazing holiday you guys, cant wait to see the pics :-)
Amazing flawless experience
Kate is so professional, very quick to reply and get things sorted, presented a number of different holiday options and prices, we will 100% be booking again, flawless from beginning to end
January 5, 2024
Reply from Hays Travel - Kate Platts
Thank you Amelia for such a lovely review, it was my absolute pleasure to help you find your perfect holiday. Please feel free to contact me any time should you have any questions or queries :-)
Fast efficient service nothing was too…
Fast efficient service nothing was too much trouble
January 7, 2024
Reply from Hays Travel - Kate Platts
Thank you Angela for your kind review, please do not hesitate to contact me should you have any queries. Have an amazing holiday!
Taylor’s Family Holiday 2024
A big thank you to Kate for sorting our Family holiday
Nothing too much trouble
What a lovely person
Thanks Love xx
December 23, 2023
Reply from Hays Travel - Kate Platts
Aww thank you Karina for your lovely review. It was my pleasure to help you find your perfect family holiday. Have an amazing time all of you :-)
Fast and efficient nothing no trouble..
December 16, 2023
Reply from Hays Travel - Kate Platts
Thank you Daniel for your kind review and choosing me to help you find the perfect city break. Have an amazing time you two :-)
Kate was amazing
Kate was amazing
Nothing was trouble, so easy to communicate what we required for our family of 8 vaccination, which can often be very hard work regarding room issues, Kate didn't once mention there could be a problem with availability for 8 persons which is a 1st for us all travelling together. She was nothing short of amazing and found our dream vacation in less than 20 minute's myself and My wife are so thankful we spoke with Kate at the 1st instance and not passed from operator to operator.
Thanks so much Kate.
The Clarkes.
December 13, 2023
Reply from Hays Travel - Kate Platts
Thank you so much for your lovely review Craig. I cant wait to see the pics of you all soaking up that well deserved winter sun! Have a fabulous Christmas you guys and an even better NYE on holiday!! :-)
The best and reliable
December 9, 2023
Reply from Hays Travel - Kate Platts
Thank you Craig for choosing me to book with me your next adventure. Cant wait to see the pics :-)
Fantastic friendly & helpful service.
Fantastic friendly & helpful service.
Would highly recommend Kate!
November 29, 2023
Reply from Hays Travel - Kate Platts
Thank you Jamie for taking the time to leave me a reply, we got there in the end didn't we!!
Reply from Hays Travel - Kate Platts
Thank you Sharon for allowing me to help you find your next adventure. This one really is time for you to sit back and relax :-)
Fantastic service from Kate
Fantastic service from Kate will definitely be booking all our holidays with Kate now. Catered to all our needs at a very reasonable price
November 15, 2023
Reply from Hays Travel - Kate Platts
Thank you Georgina for your lovely review. Here's to an amazing holiday :-)
Kate was super helpful and could not do…
Kate was super helpful and could not do enough to make booking our holiday a stress free experience. We will definitely be going to her again and I would highly recommend her to family and friends.
November 12, 2023
Reply from Hays Travel - Kate Platts
Thank you Elizabeth for your lovely review. Have a fantastic time you two :-)
Kate was amazing
Kate was amazing, very knowledgeable and found us the perfect deal, we also saved money to boot, but the customer service is unrivalled in our holiday booking experience, nothing is too much trouble
November 2, 2023
Reply from Hays Travel - Kate Platts
Thank you Nick for your kind review, and for choosing me to help you find your perfect family holiday. Happy holidays!! :-)
Very helpful doing all the hard-work…
Very helpful doing all the hard-work and getting my family a good deal cutting the price down by half of any other company's.
October 20, 2023
Reply from Hays Travel - Kate Platts
Thank you so much for choosing me to find you the best deal. Have an amazing holiday all of you/1
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.