This is the first time we have dealt with Hays and we couldn’t have asked for a more perfect service. Kate Platts is an absolute credit to this company. You really feel like you are the only customer,... See more
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Used kate on a couple of occasions we found what we wanted sent her everything all done and booked within 10 minutes no stress this end payment link sent from kate quick and easy. Thanks again
Just booked another holiday with Kate at Hays Travel and once again she’s been absolutely amazing. She always goes above and beyond to find exactly what we’re looking for and makes the whole process s... See more
Company replied
Kate made this holiday booking absolutely effortless. I gave her all the details and within hours I had the prices and options I needed to make a decision. Will definitely be using her again in the... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kate Platts, S71, Barnsley, United Kingdom
- 1226691853
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Quick
Quick, friendly, informative service. Always 10/10 from Kate Platts I Barnsley.

Reply from Hays Travel - Kate Platts

Reply from Hays Travel - Kate Platts
I am really happy with all the stuff
I am really happy with all the stuff Kate as done for Me to find me a nice hotel in benidorm for my 3 nights for my sisters 40th. She has even got me the lowest price she could find. I would definitely recommend her and I will be booking with her again. I just want to say thank you for everything you have done I appreciate everything

Reply from Hays Travel - Kate Platts
Kate was brill she’s been completely…
Kate was brill she’s been completely understanding of what our family wants from our holiday and she advised us a holiday destination we haven’t been to before she gave me so much information and the best places to go I am so excited to go on our trip and discover some new places!!!!
Thank you Kate !!!

Reply from Hays Travel - Kate Platts
Kate platts
Kate platts - excellent service. Lovely lady, an asset to your company.
I gave a date, and booked a cruise. Brilliant x

Reply from Hays Travel - Kate Platts
kate was amazing ive been undecided for…
kate was amazing ive been undecided for about 2 week and she was so patient all booked now x

Reply from Hays Travel - Kate Platts
Quick
Quick, friendly and efficient service .
Did everything I asked and the experience was hassle free from start to finish.

Reply from Hays Travel - Kate Platts
Kate is a fantastic agent
Kate is a fantastic agent, very informative and patient to find me the best holiday to suit us.
I will definitely be booking with Kate again.
Thank you so much :-)

Reply from Hays Travel - Kate Platts
Excellent service by Kate
A pleasure to deal with Kate . After first contact a holiday was booked by close of business the same day . Will most certainly contact her in the future

Reply from Hays Travel - Kate Platts
Cruises
Kate was excellent in taking the time to answer all our questions...replying to texts....even at 9.30 at night ...she has gone above and beyond
Thank you

Reply from Hays Travel - Kate Platts
Turkey 5*
Kate found us the perfect holiday at a really good price! Took less than 10 minutes to book 5 stars

Reply from Hays Travel - Kate Platts
Top Job❤️
Kate was fantastic from start to finish , sorted all my holiday out for me and my girl, great recommendations, can’t wait to get on that plane x Thanks again Kate , you’re a star x

Reply from Hays Travel - Kate Platts
Straightforward and pleasant booking experience
Kate was great to deal with from start to finish. She offered advice, helped with recommendations and despite me changing my mind on a few occasions regarding location she persevered and helped find the right holiday for us.
Payment and finalisation of booking was also very straight forward. Thank you Kate.

Reply from Hays Travel - Kate Platts
Fantastic Customer Service
Kate was absolutely fantastic at finding me a holiday that exceeded my requirements for the budget, including a great saving. I’d definitely recommend. Thanks Kate!

Reply from Hays Travel - Kate Platts
Hassle-free booking with Kate at Hays Travel
From start to finish Kate helped, advised and totally gave her all. We’ve just had the most delicious holiday on the Island of Ischia from flying, staying at the Hotel Terme Providence plus having wall to wall sunshine. I would recommend anyone to visit this beautiful Italian island with the added advantage of Kate through Hays Travel who is second to none. It’s like having your own personal travel assistant! Until next time ⭐️.

Reply from Hays Travel - Kate Platts
Great holiday booking experience with Hays
Great holiday booking experience helped and guided through the process by Kate Platts who used her personal knowledge of the resort and hotel to get us exactly what we wanted.
Can’t wait to fly.

Reply from Hays Travel - Kate Platts

Reply from Hays Travel - Kate Platts
All done over the telephone very…
All done over the telephone very quickly with Kate. Saved some money and arranged direct debit payments. All documents recieved via email the same day.
Thanks Kate. Will use again!

Reply from Hays Travel - Kate Platts
Thankyou Kate!!!
Kate was so helpful in booking a group getaway to Benidorm!
She made everything so easy for me and I can’t thank her enough

Reply from Hays Travel - Kate Platts
Family holiday hunting made easy!
Quick and easy experience with great communication and price!

Reply from Hays Travel - Kate Platts
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