Hays Travel - Kate Platts Reviews 

227
TrustScore 5 out of 5

4.9

Personal Travel Consultant Kate Platts, S71 Barnsley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is the first time we have dealt with Hays and we couldn’t have asked for a more perfect service. Kate Platts is an absolute credit to this company. You really feel like you are the only customer,... See more

Rated 5 out of 5 stars

Used kate on a couple of occasions we found what we wanted sent her everything all done and booked within 10 minutes no stress this end payment link sent from kate quick and easy. Thanks again

Rated 5 out of 5 stars

Just booked another holiday with Kate at Hays Travel and once again she’s been absolutely amazing. She always goes above and beyond to find exactly what we’re looking for and makes the whole process s... See more

Company replied

Rated 5 out of 5 stars

Kate made this holiday booking absolutely effortless. I gave her all the details and within hours I had the prices and options I needed to make a decision. Will definitely be using her again in the... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Kate Platts, S71, Barnsley, United Kingdom

  • 1226691853

4.9

Excellent

TrustScore 5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(227)

125,952 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick

Quick, friendly, informative service. Always 10/10 from Kate Platts I Barnsley.

October 19, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

My pleasure as always Kristy :-)

Rated 5 out of 5 stars

I am really happy with all the stuff

I am really happy with all the stuff Kate as done for Me to find me a nice hotel in benidorm for my 3 nights for my sisters 40th. She has even got me the lowest price she could find. I would definitely recommend her and I will be booking with her again. I just want to say thank you for everything you have done I appreciate everything

October 5, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Aww thank you for your lovely review Vicky, we got there in the end didn't we! Have the best weekend you lovely little lot :-)

Rated 5 out of 5 stars

Kate was brill she’s been completely…

Kate was brill she’s been completely understanding of what our family wants from our holiday and she advised us a holiday destination we haven’t been to before she gave me so much information and the best places to go I am so excited to go on our trip and discover some new places!!!!

Thank you Kate !!!

September 28, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you Steph for your kind review, it was my absolute pleasure. Have an amazing, well deserved holiday you guys <3

Rated 5 out of 5 stars

Kate platts

Kate platts - excellent service. Lovely lady, an asset to your company.
I gave a date, and booked a cruise. Brilliant x

September 28, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Ahh thank you Teresa for your lovely review :-) any questions at all, no matter how trivial, please do not hesitate to get in touch.

Rated 5 out of 5 stars

kate was amazing ive been undecided for…

kate was amazing ive been undecided for about 2 week and she was so patient all booked now x

October 1, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you Claire for your lovely review, we got there in the end didn't we! Happy holidays :-)

Rated 5 out of 5 stars

Quick

Quick, friendly and efficient service .
Did everything I asked and the experience was hassle free from start to finish.

September 27, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you for taking the time to leave such a lovely review Steve, it was a pleasure to put together for you. Have an amazing holiday!

Rated 5 out of 5 stars

Kate is a fantastic agent

Kate is a fantastic agent, very informative and patient to find me the best holiday to suit us.
I will definitely be booking with Kate again.
Thank you so much :-)

September 21, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you Leanne for your lovely review, have an amazing holiday you tow! :-)

Rated 5 out of 5 stars

Excellent service by Kate

A pleasure to deal with Kate . After first contact a holiday was booked by close of business the same day . Will most certainly contact her in the future

September 19, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

The pleasure was all mine Sue, thank you for choosing me to help you find your next holiday :-)

Rated 5 out of 5 stars

Cruises

Kate was excellent in taking the time to answer all our questions...replying to texts....even at 9.30 at night ...she has gone above and beyond
Thank you

September 17, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you Lynne for your lovely review. It was my absolute pleasure and i cant wait to hear all about your amazing cruise.

Rated 5 out of 5 stars

Turkey 5*

Kate found us the perfect holiday at a really good price! Took less than 10 minutes to book 5 stars

September 12, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you Sam for your kind review. Have the best time you 3 :-)

Rated 5 out of 5 stars

Top Job❤️

Kate was fantastic from start to finish , sorted all my holiday out for me and my girl, great recommendations, can’t wait to get on that plane x Thanks again Kate , you’re a star x

August 7, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you for your lovely review Robin. It was my absolute pleasure to help you find your perfect holiday, have an amazing time you two!

Rated 5 out of 5 stars

Straightforward and pleasant booking experience

Kate was great to deal with from start to finish. She offered advice, helped with recommendations and despite me changing my mind on a few occasions regarding location she persevered and helped find the right holiday for us.
Payment and finalisation of booking was also very straight forward. Thank you Kate.

August 10, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you for your lovely review Hannah, it was my absolute pleasure to help you find your perfect holiday. We got there in the end didn't we!

Rated 5 out of 5 stars

Fantastic Customer Service

Kate was absolutely fantastic at finding me a holiday that exceeded my requirements for the budget, including a great saving. I’d definitely recommend. Thanks Kate!

July 7, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you Bev for choosing me to book your next holiday with, it was my absolute pleasure to help you find your perfect holiday. Have a fabulous time both of you :-)

Rated 5 out of 5 stars

Hassle-free booking with Kate at Hays Travel

From start to finish Kate helped, advised and totally gave her all. We’ve just had the most delicious holiday on the Island of Ischia from flying, staying at the Hotel Terme Providence plus having wall to wall sunshine. I would recommend anyone to visit this beautiful Italian island with the added advantage of Kate through Hays Travel who is second to none. It’s like having your own personal travel assistant! Until next time ⭐️.

August 1, 2023
Unprompted review
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Amazing to hear you all had such a fabulous holiday, it was my absolute pleasure to help you find the most perfect location. Heres to the next one! ;-)

Rated 5 out of 5 stars

Great holiday booking experience with Hays

Great holiday booking experience helped and guided through the process by Kate Platts who used her personal knowledge of the resort and hotel to get us exactly what we wanted.
Can’t wait to fly.

July 21, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you for your lovely review, and for choosing me to book your holiday. Have an amazing holiday guys!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. All made so easy

July 21, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you for choosing Hays (and me) to book your holiday. Have an amazing, well deserved break :-)

Rated 5 out of 5 stars

All done over the telephone very…

All done over the telephone very quickly with Kate. Saved some money and arranged direct debit payments. All documents recieved via email the same day.
Thanks Kate. Will use again!

July 4, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you for your lovely comments, have a fabulous holiday :-)

Rated 5 out of 5 stars

Thankyou Kate!!!

Kate was so helpful in booking a group getaway to Benidorm!
She made everything so easy for me and I can’t thank her enough

July 6, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you Laura for your lovely review, and for choosing me to book your holiday with.

Rated 5 out of 5 stars

Family holiday hunting made easy!

Quick and easy experience with great communication and price!

July 5, 2023
Hays Travel - Kate Platts logo

Reply from Hays Travel - Kate Platts

Thank you for your lovely feedback, have an amazing holiday you guys :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look