This is the first time we have dealt with Hays and we couldn’t have asked for a more perfect service. Kate Platts is an absolute credit to this company. You really feel like you are the only customer,... See more
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Used kate on a couple of occasions we found what we wanted sent her everything all done and booked within 10 minutes no stress this end payment link sent from kate quick and easy. Thanks again
Just booked another holiday with Kate at Hays Travel and once again she’s been absolutely amazing. She always goes above and beyond to find exactly what we’re looking for and makes the whole process s... See more
Company replied
Kate made this holiday booking absolutely effortless. I gave her all the details and within hours I had the prices and options I needed to make a decision. Will definitely be using her again in the... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kate Platts, S71, Barnsley, United Kingdom
- 1226691853
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Very easy and helpful all the way…
Very easy and helpful all the way through would highly recommend

Reply from Hays Travel - Kate Platts
Kate couldn’t have been more…
Kate couldn’t have been more accommodating Brilliant no hassle experience Will definitely book with her again!!

Reply from Hays Travel - Kate Platts
Holidaaaay
Messaged Kate with a few places and quotes to see if she could find me a better deal on any of them, she’d got back to me with all prices cheaper than booking direct within the hour so went ahead. Deposit was sent and all documents arrived by email within the hour. Happy days, roll on April 24!

Reply from Hays Travel - Kate Platts
Would definitely recommend Kate!
Would definitely recommend Kate!
She explained things well and had great general customer service

Reply from Hays Travel - Kate Platts
5***** Service
5***** Service and communication,
Can not recommend any higher Top job. Thank You Kate.

Reply from Hays Travel - Kate Platts
This is the second holiday I've booked…
This is the second holiday I've booked with Kate. Wouldn't book with anyone else. So easy and less stress, just tell Kate where you want to go and what you want and she'll find you it. Even makes sure you've got the best flights. Nothings too much trouble especially when your last minute Larry's like us.

Reply from Hays Travel - Kate Platts
Kate was brilliant sorted out a holiday…
Kate was brilliant sorted out a holiday for us quickly and professionally. Will be using her again.

Reply from Hays Travel - Kate Platts
Kate was amazing!
Kate was amazing!!
She helped us pick our honeymoon cruise and I couldn’t be happier! I had lots of questions that Kate was more than happy to answer and help with!

Reply from Hays Travel - Kate Platts
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