Martin is very friendly and knowledgeable about cruises and the extra things that make a cruise possible for disabled travellers. His personal knowledge of the ships and ports is very reassuring. He... See more
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We've just booked a Mediterranean cruise through CruiseAbility/Hays Travel, and I have to say Martin Wylie was brilliant. I have mobility issues, and have never been on a cruise before. Martin l... See more
Company replied
Martin took time to explain everything and asked lots of questions to make sure he tailored our trip to what we needed and the medical / access needs of our family. He was prompt to reply to any quest... See more
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Martin Wylie Lovely gentleman who called us back very quickly.Made us feel at ease and confident in answering any questions about disability.First time booking a cruise specially in a wheelchair wi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Martin Wylie, RH10, Crawley, United Kingdom
- 01293 226228
4.9
Excellent
126 reviews
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found Martin on his Facebook page
found Martin on his Facebook page, sent him a message, he responded with a message asking us to fill in a form so he would have an idea what we was looking for , Martin came back to us having found a cruise with accessible cabin, we responded saying please send more details , we then spoke on the phone and asked to book the cruise , our cruise is now booked and depoist paid, since making the booking I phoned and left a message, Martin responded very quickly.
August 17, 2026
This has been an excellent experience…
This has been an excellent experience on booking our first cruise with Hays Travel with Martin Wylie, whom has given us so much information on what we need to do and booking /handling all the holiday details for us and is always their for us if we have a question and is ready to help.
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Martin found us a cruise with an…
Martin found us a cruise with an accessiable delux cabin within two days. The communication was excellent, and we are looking forward to our cruise next July.
August 21, 2026
Reply from Hays Travel - Martin Wylie
Thank you, Jacqueline! 😊 I’m so pleased we managed to find the right cruise and accessible cabin for you, and get everything sorted so quickly.
It’s been a pleasure helping you and I’m really looking forward to hearing all about it when you get back next July. I hope you have a fantastic cruise!
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Martin was very knowlege very patience…
Martin was very knowlege very patience great customer service
August 15, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much, Carlene. I really appreciate you taking the time to leave me a review. 😊
It was a pleasure helping you and I’m really pleased you felt you had the time, patience and support you needed. Thank you for your kind words – they really are appreciated.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Martin is essential for booking a cruise if you have mobility problems
Martin is very friendly and knowledgeable about cruises and the extra things that make a cruise possible for disabled travellers. His personal knowledge of the ships and ports is very reassuring. He is very helpful with suggestions for hiring mobility equipment. Would not be doing this if it wasn’t for Martin’s expertise.
August 18, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much, Gillian. 😊 Reading this genuinely means a lot to me, especially knowing that I’ve helped make cruising feel possible for you.
Having that understanding of the accessibility side of cruising and all those little extra things that can make such a difference is a huge part of what I do, so it’s really nice to know you’ve found my help and experience reassuring.
Thank you for putting your trust in me, Gillian. It’s an absolute pleasure helping you and I’m looking forward to continuing to help you along the way.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Martin is very easy to work with and…
Martin is very easy to work with and got us a great deal on our cruise. Saved me significant time and effort!
August 13, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much, Lucy! 😊 I really appreciate you taking the time to write this. I’m so pleased I could help and that we managed to get you a great deal on your cruise.
It’s been a real pleasure helping you, Lucy, and I’m looking forward to helping with everything along the way. 😊
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Reply from Hays Travel - Martin Wylie
Thank you so much for such a lovely review, Dave 😊
I really appreciate you taking the time to leave it. Listening properly and making sure I find what’s right for you is really important to me, so it’s great to hear that came across. Thank you again, it genuinely means a lot.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Martin (CruisAbility)
Martin was very understanding of our needs, friendly and helpful. We would recommend him.
August 8, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much, Dawn. 😊
I really appreciate you taking the time to leave such a lovely review. It was an absolute pleasure helping you, and I’m so pleased you felt understood and supported throughout. Thank you as well for recommending me, it really does mean a lot.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Martin has been marvellous and…
Martin has been marvellous and dedicated to finding us the right accessible cabin
More than happy 😊
August 5, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much, Rita! 😊
I’m really pleased we found the right accessible cabin for you. I really appreciate your lovely comments and it’s been an absolute pleasure helping you get everything sorted.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
CruiseAbility recommended for accessible cruises
We've just booked a Mediterranean cruise through CruiseAbility/Hays Travel, and I have to say Martin Wylie was brilliant.
I have mobility issues, and have never been on a cruise before. Martin listened carefully to our requirements, and came back to us very quickly with a fab looking cruise on the Sky Princess. After securing an accessible cabin, he guided us through the booking process with Hays, and then helped us navigate the travel insurance and health screening. Nothing was too much trouble.
If you have a disability and want to book a cruise, then I would definitely recommend contacting Martin.
July 21, 2026
Unprompted review
Reply from Hays Travel - Martin Wylie
Thank you so much for such a lovely review, Carol and Mike 😊
I’m really pleased I could help you find the right cruise and make the whole process a little easier, especially with it being your first cruise.
I really appreciate you taking the time to leave such kind words, and I hope you have an absolutely fantastic time onboard Sky Princess and you know where I am if you have any questions in the meantime!
Thanks, Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Martin was extremely helpful as usual
Martin was extremely helpful as usual. Didn't help that i gave him the wrong dates!! But we got there in the end!! Excellent service and professional as always
July 21, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for the lovely review! 😊 And no worries at all about the dates... that’s all part of the fun of booking a holiday! 😂
Really appreciate your kind words and your continued support. It means a lot.
Martin
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Martin is very patient, really understanding his clients.
Martin is very patient, and takes the time to understand his clients. Every holiday genuinely feels tailor made.
July 16, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for such a lovely review, Ian. It really does mean a lot to me.
Taking the time to understand what each person needs and finding the right holiday for them is so important, so I really appreciate your kind words. 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Reply from Hays Travel - Martin Wylie
Thank you so much for your wonderful review, Linda. 😊
I'm so pleased to hear you were happy with the communication and how quickly I replied to your emails. Thank you for taking the time to leave such lovely feedback - it really is appreciated.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
A simple phone call to Martin of Hays…
A simple phone call to Martin of Hays Travel and everything is sorted without any stress.
July 11, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review, Jean. 😊
I'm so pleased I could take the stress out of everything and make the booking process nice and straightforward for you. I really appreciate your kind words, and I hope you have a wonderful holiday! 🚢
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
I haven’t been the easiest of customers…
I haven’t been the easiest of customers but Martin from Hays Travel was VERY patient with me, I can’t fault my journey (no pun intended) with him as my consultant 👍
July 9, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review, Nicola! 😊
It was an absolute pleasure helping you, and I'm so pleased we found the right cruise for you. Thank you for your kind words, and I hope you have the most amazing holiday! 🚢
Thanks again, Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
This is second time I have used Martin…
This is second time I have used Martin to assist with booking my cruise holiday, very helpful even sent me a video of an adapted balcony cabin so could see that the balcony was accessable as the often aren't on MSC. Very pleased with his assistance and attention to detail.
June 16, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review and for booking with me again , Teresa! 😊
I'm really pleased the cabin video was helpful. I know how important it is to check accessibility details before booking, so I'm always happy to help wherever I can.
Have a fantastic cruise, and I look forward to helping you again in the future!
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
This is my second booking with Martin…
This is my second booking with Martin Wylie, and I will only be booking through him from here on in. He has been absolutely exceptional throughout, always at hand when I have a query and very speedy response. Nothing is any bother to him and I literally had him tortured with inundating him with emails with my queries. I emailed him yesterday at 3pm about a cruise and by 6pm he had my itinerary/ship and cruise port I had asked for got and we got it booked. Martin is the man who has given us back our freedom to travel after my husband's spinal cord injury, he knows our needs and he is so reassuring when I had a wobble about travelling again. Thank you Martin we wouldn't be able to do this without you and here's to many many more cruises via yourself!
June 13, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your wonderful and incredibly kind review, Ursula 😊
Your words genuinely mean so much to me. 💙
It has been an absolute pleasure helping you both, and I'm so pleased I've been able to provide some reassurance and confidence as you've returned to travelling.
Thank you for choosing to book with me again. I look forward to helping you plan many more wonderful holidays and cruises in the years ahead.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Professional Service Martin listened to…
Professional Service Martin listened to all my requirements and found us the most perfect beautiful hotel in Dubrovnik ticking all our boxes. Fabulous service would highly recommend
June 3, 2026
Unprompted review
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review, Sarah 😊
I'm delighted you enjoyed your stay in Dubrovnik and that the hotel was everything you were looking for. It was a pleasure helping you plan your holiday.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
CruiseAbility
I booked a 5 night Norwegian Fjords cruise with the help and advice of Martin Wylie from CruiseAbility through Hays Travel. I have mobility difficulties and wasn't sure if I would be able to do a cruise but Martin was able to sort out a partially accessible cabin for me and my husband which has a walk in shower and grab rails in the bathroom to help. He reassured me of the layout of the ship and explained patiently everything I wanted to know.
Very reassuring.
June 3, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review, Myra 😊
I'm delighted I was able to help find the right cabin and provide some reassurance before booking. It was a pleasure helping you and your husband, and I'm looking forward to hearing all about your Norwegian Fjords adventure when you return.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
A cruise for wheelchair users.
I contacted Martin Wylie about our requirements for an accessible cruise. He understood our needs and was able to offer a deal which we have accepted. We are looking forward to our cruise in July.
May 21, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review, Andrew. 😊
It was an absolute pleasure helping you find the right accessible cruise, and I’m really grateful you took the time to share your experience.
Understanding each guest’s individual needs is so important to me, so I’m delighted I could help find something that felt right for you both. Wishing you an amazing cruise - I’m sure you’ll have a wonderful time! 🚢
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
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