We were looking to book a Norwegian Cruise. We had some ideas of what we wanted. Martin understood our requirements and proposed various options. This made our final decision much easier. Martin w... See more
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Martin made our first cruise experience feel stress free, from booking our holiday back in Oct 2025, all the way up to coming home this weekend. He advised us on the type of cabin that would be best... See more
Martin is very friendly and knowledgeable about cruises and the extra things that make a cruise possible for disabled travellers. His personal knowledge of the ships and ports is very reassuring. He... See more
Company replied
We've just booked a Mediterranean cruise through CruiseAbility/Hays Travel, and I have to say Martin Wylie was brilliant. I have mobility issues, and have never been on a cruise before. Martin l... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Martin Wylie, RH10, Crawley, United Kingdom
- 01293 226228
4.9
Excellent
130 reviews
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This is my second booking with Martin…
This is my second booking with Martin Wylie, and I will only be booking through him from here on in. He has been absolutely exceptional throughout, always at hand when I have a query and very speedy response. Nothing is any bother to him and I literally had him tortured with inundating him with emails with my queries. I emailed him yesterday at 3pm about a cruise and by 6pm he had my itinerary/ship and cruise port I had asked for got and we got it booked. Martin is the man who has given us back our freedom to travel after my husband's spinal cord injury, he knows our needs and he is so reassuring when I had a wobble about travelling again. Thank you Martin we wouldn't be able to do this without you and here's to many many more cruises via yourself!
June 13, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your wonderful and incredibly kind review, Ursula 😊
Your words genuinely mean so much to me. 💙
It has been an absolute pleasure helping you both, and I'm so pleased I've been able to provide some reassurance and confidence as you've returned to travelling.
Thank you for choosing to book with me again. I look forward to helping you plan many more wonderful holidays and cruises in the years ahead.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Professional Service Martin listened to…
Professional Service Martin listened to all my requirements and found us the most perfect beautiful hotel in Dubrovnik ticking all our boxes. Fabulous service would highly recommend
June 3, 2026
Unprompted review
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review, Sarah 😊
I'm delighted you enjoyed your stay in Dubrovnik and that the hotel was everything you were looking for. It was a pleasure helping you plan your holiday.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
CruiseAbility
I booked a 5 night Norwegian Fjords cruise with the help and advice of Martin Wylie from CruiseAbility through Hays Travel. I have mobility difficulties and wasn't sure if I would be able to do a cruise but Martin was able to sort out a partially accessible cabin for me and my husband which has a walk in shower and grab rails in the bathroom to help. He reassured me of the layout of the ship and explained patiently everything I wanted to know.
Very reassuring.
June 3, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review, Myra 😊
I'm delighted I was able to help find the right cabin and provide some reassurance before booking. It was a pleasure helping you and your husband, and I'm looking forward to hearing all about your Norwegian Fjords adventure when you return.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
A cruise for wheelchair users.
I contacted Martin Wylie about our requirements for an accessible cruise. He understood our needs and was able to offer a deal which we have accepted. We are looking forward to our cruise in July.
May 21, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review, Andrew. 😊
It was an absolute pleasure helping you find the right accessible cruise, and I’m really grateful you took the time to share your experience.
Understanding each guest’s individual needs is so important to me, so I’m delighted I could help find something that felt right for you both. Wishing you an amazing cruise - I’m sure you’ll have a wonderful time! 🚢
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Great communication through out the…
Great communication through out the booking process. Booked our holiday on the day the dates were released, was really reassuring that Martin was working on our behalf trying to get what we requested. And he did, thanks Martin.
April 30, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for the lovely review, Timothy 😊
I’m really pleased I could help get everything sorted for you on the day the dates were released, and it’s great to hear the communication throughout the process felt clear and reassuring. I always try to do exactly that for clients, so it really means a lot to read this.
Thanks again for your kind words 🚢
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Great service delivered efficiently and…
Great service delivered efficiently and courteously. Understood the specifications for our holiday requirements and made holiday booking easy! Thanks Martin
May 2, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for the lovely review, Steve 😊
I’m really pleased I could make everything straightforward for you and take care of your holiday requirements. It’s great to hear you found the booking process easy and the service efficient and courteous - that really means a lot.
Thanks again for your kind words!
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Reply from Hays Travel - Martin Wylie
Thank you so much for the lovely review 😊
I really appreciate you taking the time to leave this, and I’m so glad you were happy with the service. It was a pleasure helping you with your plans.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Just told Martin what we required and…
Just told Martin what we required and everything was taken care of.
Fast, efficient and knowledgeable and easy to deal with.
Will not use anyone else
May 1, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for the lovely review 😊
I’m really glad I could make everything straightforward for you and take care of what you needed. It’s great to hear you found the process fast, efficient, and easy to deal with.. that really means a lot.
Wishing you both a fantastic holiday when it comes around ✈️🚢
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Martin Wylie is a fantastic travel consultant
Martin Wylie is a fantastic travel consultant, so much so that we are using him again for a second break with Hays Travel.
April 23, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for the lovely review 😊
It’s been an absolute pleasure helping you again, and I really appreciate you coming back to book another holiday with me.
I’m so glad you’ve been happy with the service, and I’ll look forward to helping with many more trips in the future! ✈️
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Great advice, excellent service. All booked, can't wait!
Martin took time to explain everything and asked lots of questions to make sure he tailored our trip to what we needed and the medical / access needs of our family. He was prompt to reply to any questions and sorted out a typo straight away (even over the bank holiday weekend)! As a disabled consumer it helps to know that the agent knew what we were talking about and had experience of travelling himself which helps put you at ease.
April 5, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for the lovely review, Helen 😊
I’m really glad I could help find the right trip for your family and make things a bit easier when it came to the medical and accessibility side of things. It always means a lot when clients say they felt understood and comfortable throughout the booking process, especially when accessibility is such an important part of travelling.
Thanks again for your kind words, and I hope you all have an amazing holiday 🚢
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Martin was very helpful
Martin was very helpful
He sorted every thing out for me and my sister
I’m disabled also have no Speach so to hold a conversation is well out of my reach. We will
Be in touch about my sister taking over if that’s ok
March 29, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review, Karen 😊
I’m really glad I could help you and your sister and make things a bit easier along the way. It was a pleasure helping you both and I'm available to help with any changes you need, any time.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Great experience and straightforward
Booking through Martyn was very easy and as a person with mobility issues it was great to know he was aware of the challenges
October 2, 2025
Unprompted review
Reply from Hays Travel - Martin Wylie
Thank you so much for your kind words, Nick, I really appreciate it 😊
I’m so glad the booking process felt easy and that you felt understood and supported throughout.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Kind friendly approach
Kind friendly approach with no pressure to book . Always happy to answer any questions totally recommend Martin
March 11, 2026
Reply from Hays Travel - Martin Wylie
That’s really lovely to read, thank you so much 😊
I’m so glad you felt at ease and never under any pressure – that’s always really important to me. And you’re always more than welcome to ask as many questions as you need, anytime.
I really appreciate you recommending me, it means a lot. I’m here whenever you need me 😊
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Outstanding booking experience
From the first contact to booking confirmation, Martin's communications, responsiveness, humour, 'nothing was too much trouble' attitude and, above all, his results in finding and booking exactly what we were looking for (and all without us having to spend ages on the phone to the cruise company ourselves) made this an outstanding experience.
My wife has some very specific mobility issues and Martin understood perfectly how to support her and find the perfect solution for her needs. 10 out of 10! Thankyou, Martin!
February 27, 2026
Reply from Hays Travel - Martin Wylie
Ah wow – this is so lovely to read, thank you so much 😊
It was an absolute pleasure helping you both, and I’m really glad we found something that works just right - especially making sure everything suited your wife’s mobility needs properly.
And honestly, if I can save you the time sitting on hold to cruise lines, then I’m doing my job right! 😁
Really appreciate you taking the time to write this – it genuinely means a lot. I’m always here whenever you need anything.
Thanks again,
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
The experience and knowledge of the…
The experience and knowledge of the representative.
They were able to answer all questions and tailored the holiday booking to suit our needs.
January 30, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your kind review, Leigh, I really appreciate you taking the time to leave it.
I’m really pleased you felt everything was clearly explained and tailored to suit your needs. It’s important to me that every question is answered properly and that the holiday feels right for you.
Thanks again, it genuinely means a lot to me.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
satisfied disabled customer booking first solo cruise
Martin made the process of booking my first solo cruise very straightforward. I am an ambulatory wheelchair user with a lot of questions and Martin answered them all. The holiday is perfectly suited for all my needs and at a great price.
January 22, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for taking the time to leave this review, Jacqui, I really do appreciate it.
It was an absolute pleasure helping you plan your first solo cruise, and I’m so glad I could answer your questions and make the whole process feel straightforward and comfortable.
I’m delighted we found the right cruise to suit your needs at a great price. I’m really looking forward to hearing all about it when you’re back! 🚢
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Disability Cruise
We decided to ask Martin Wylie to look and see if there were any, short notice, disability cruise cabins available for 2026 - fully thinking he would come back to us with a firm no. We were wrong and the cruises available were at a stunning price. Having used Martin before, we knew that he was open and honest and was going to work hard to see what he could do. The whole booking with him was flawless.
January 29, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for taking the time to leave such a wonderful review, Simon. I’m really pleased I could help find some great short-notice options for 2026 and that the pricing worked out so well.
It’s lovely to hear the booking process felt smooth from start to finish. Thanks again for your kind words, they’re very much appreciated.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
Reply from Hays Travel - Martin Wylie
Thank you very much for your kind review Mr Allmark - I’m really pleased you found the service helpful and that everything was clearly explained and kept up to date. I appreciate you taking the time to leave your feedback.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
fantastic travel consultant!
As a family we have been on multiple holidays through Martin as well as other breaks away too. Martin is a fantastic travel consultant and is always there to make holidays extra special and recommends amazing places to stay. Any concerns he is there to sort them out and is brilliant at organising! Won't be booking through anyone else in the future!
January 23, 2026
Unprompted review
Reply from Hays Travel - Martin Wylie
Thank you so much, Lucy - that’s such a lovely review to read. It genuinely means a great deal to know you and your family have travelled with me so many times over the years. I’m really pleased I’ve been able to help make your holidays extra special and take care of things whenever needed. Thank you for taking the time to share your experience, it’s very much appreciated.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Lovely gentleman who called us back…
Martin Wylie
Lovely gentleman who called us back very quickly.Made us feel at ease and confident in answering any questions about disability.First time booking a cruise specially in a wheelchair with M.S..Not until August 2027 but looking forward to it.Asset to the company as understands the difficulty with a being disabled.
January 16, 2026
Reply from Hays Travel - Martin Wylie
Thank you so much for your lovely review, David. I’m really glad I could help answer your questions and make the process feel a bit easier, especially with this being your first cruise booking as a wheelchair user.
August 2027 will soon come around, and it’s great that you’ve got something exciting to look forward to. Thanks again for taking the time to share your experience, it really means a lot.
Martin 😊
Martin Wylie | Personal Travel Consultant & Worldwide Accessible Cruise Specialist
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie
ABTA L9519 | ATOL 5534
Cruise BOOKING AGENT & CLIA Accredited Cruise Specialist
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