We were looking to book a Norwegian Cruise. We had some ideas of what we wanted. Martin understood our requirements and proposed various options. This made our final decision much easier. Martin w... See more
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Martin made our first cruise experience feel stress free, from booking our holiday back in Oct 2025, all the way up to coming home this weekend. He advised us on the type of cabin that would be best... See more
Martin is very friendly and knowledgeable about cruises and the extra things that make a cruise possible for disabled travellers. His personal knowledge of the ships and ports is very reassuring. He... See more
Company replied
We've just booked a Mediterranean cruise through CruiseAbility/Hays Travel, and I have to say Martin Wylie was brilliant. I have mobility issues, and have never been on a cruise before. Martin l... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Martin Wylie, RH10, Crawley, United Kingdom
- 01293 226228
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Martin was great what he did not know…
Martin was great what he did not know he soon came back with the answers he should have possibly been frustrated as i have a small window to go away in and its difficult to find what i want when i can go but nothing was to much trouble

Reply from Hays Travel - Martin Wylie
Amazing customer service
Amazing customer service, nothing was too much trouble even though I changed my mind 100 times! Highly recommend Martin & won’t use anyone else.

Reply from Hays Travel - Martin Wylie
Absolutely mind blowing
Absolutely mind blowing, I couldn’t recommend this company enough❤️
Unbelievable customer ⭐️⭐️⭐️⭐️⭐️service

Reply from Hays Travel - Martin Wylie
Easy transaction
Easy transaction. Helpful. Great communication making it easy to book a holiday and going out of his way to change what was more suitable for us

Reply from Hays Travel - Martin Wylie
Top Travel Man
Top guy, top service. Pragmatic, sensible suggestions, always happy to answer a call or message and finds some amazing trips and deals. Martin is my go to person for travel, so much nicer to deal with a human being than an app - and even easier.

Reply from Hays Travel - Martin Wylie
Excellent service
Excellent service! Literally came up with best holiday offer so quick.

Reply from Hays Travel - Martin Wylie
Martin was fantastic
Martin was fantastic, made the booking experience very simple and found the best deal for us to go to New York. Would definitely recommend!! Thanks 😊

Reply from Hays Travel - Martin Wylie
Very efficient and helpful
Very efficient and helpful . Professional and knowledgable wouldn’t hesitate to recommend to anyone

Reply from Hays Travel - Martin Wylie
Martin Wylies' outstanding service again
Martin Wylie was excellent and has done all that we asked of him

Reply from Hays Travel - Martin Wylie
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