Hays Travel - Martin Wylie Reviews 

131
TrustScore 5 out of 5

4.9

Personal Travel Consultant Martin Wylie, RH10 Crawley, GB


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Rated 5 out of 5 stars

We were looking to book a Norwegian Cruise. We had some ideas of what we wanted. Martin understood our requirements and proposed various options. This made our final decision much easier. Martin w... See more

Rated 5 out of 5 stars

Martin made our first cruise experience feel stress free, from booking our holiday back in Oct 2025, all the way up to coming home this weekend. He advised us on the type of cabin that would be best... See more

Rated 5 out of 5 stars

Martin is very friendly and knowledgeable about cruises and the extra things that make a cruise possible for disabled travellers. His personal knowledge of the ships and ports is very reassuring. He... See more

Company replied

Rated 5 out of 5 stars

We've just booked a Mediterranean cruise through CruiseAbility/Hays Travel, and I have to say Martin Wylie was brilliant. I have mobility issues, and have never been on a cruise before. Martin l... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Martin Wylie, RH10, Crawley, United Kingdom

  • 01293 226228

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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4.9

All reviews

(131)

120,653 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service

My wife and I have been looking to go on a cruise for our 25th wedding anniversary but wasn’t sure on what to look for, so we contacted Martin for help. His knowledge and experience was amazing and he made choosing our first cruise easy. Thanks Martin.

April 17, 2025
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Gary - it’s my pleasure to look after you!

Thank you for your kind support of my home-working business.

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk

www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Tailor made and friendly advice from Martin

Tailor made and friendly advice from start to finish. Martin was more than happy to be super flexible with our requirements, and went to and fro a few times to get things just right.
Highly recommend.

January 30, 2025
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Coralie - it’s my pleasure to look after you!

Thank you for your kind support of my home-working business.

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk

www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Very helpful and understanding

Martin booked a package for my friend who needed extra assistance and took all the worry and hassle out of the whole experience which lead me to go to Martin for a request to assist me in a booking which through a mix up on my part unfortunately i couldn’t book in the end but Martin was very helpful with everything i had requested and all information was clear and when i could not book even after doing all the ground work for me he was very understanding and nothing was a problem. I would recommend Martin to anyone looking to book a holiday or trip away. 10/10 for assistance

February 2, 2025
Unprompted review
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Jayne - it’s my pleasure to have looked after both you & Graham and it's wonderful to know that you both felt supported throughout the process.

Thank you for your kind support of my home-working business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Always book with Martin

Always book with Martin. He makes it so easy and provides a great service.

January 6, 2025
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Robert - it’s my pleasure to look after you!

Thank you for your kind support of my home-working business.

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Highly recommend

Martin made the whole process very easy, we have never done a cruise before and I asked quite a few questions which he answered with great detail and was very quick with his reply. Would recommend.

October 24, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Heather - it’s my pleasure to look after you and it's wonderful to know that you felt supported and guided throughout the process.

Thank you for your kind support of my home-working business, Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Martin Wylie has been very …

Martin Wylie has been very accommodating and helpful when I wasn’t sure how to go about booking and choosing my cruise. He laid out all the options I could have which was very helpful.

September 21, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Avelina - it’s my pleasure to look after you and it's wonderful to know that you felt supported and guided throughout the process.

Thank you for your kind support of my home-working business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Martin has always been super helpful

Martin has always been super helpful, very quick to repspond and always on the ball. Booked within him for a few years now and will continue to do so. A real asset to the Hays Travel name.

September 22, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Steven - it’s my pleasure to look after you! I truly appreciate your loyalty and look forward to helping you plan your future holidays.

Thank you for your kind support of my home-working business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Xmas cruise

Martin was great he sorted everything for us,nothing was to much trouble.We will definitely be in touch with Martin for our future holidays

August 31, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Michael - it’s my pleasure to look after you!

Thank you for your kind support of my small home-working business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Martin made this booking so easy

Martin made this booking so easy. I told him what I wanted and I got it and more.
Everything has been explained and payment was very straight forward.
Will definitely be booking with Martin again.

July 16, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Barry - it’s my pleasure to look after you!

Thank you for your kind support of my small home-working business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Family & friends had used Hays travel…

Family & friends had used Hays travel before they are from Crawley w sussex, when a family holiday was suggested my sister & I booked through Martin though we don't live there martin took care of everything holiday flights transfers assistance seats plus insurance's , our family haven't been disappointed on previous holidays we shall enjoy our holiday in September., would recommend Hays travel so helpful will write a review after our holiday.

July 12, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Susan - it’s my pleasure to look after you!

Thank you for your kind support of my small home-working business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Friendly and professional bespoke service

Martin at Hays Travel was amazingly helpful, patient and motivated to find us the perfect package holiday. Once we advised him of what we were looking for, Martin was quick to provide multiple options until we found are ideal vacation. Martin was quick to respond and would happily adjust our request without any fuss. Overall fantastic service and we would happily use Hays Travel Services again because of Martin

June 15, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Gloria - it’s my pleasure to look after you!

Thank you for your kind support of my small home-working business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays + 100's more and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, Martin couldn’t have been more helpful and made booking so easy. Best holiday booking experience we’ve had. Have already booked another holiday with him later in the year!

June 12, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Helen - it’s my pleasure to look after you!

Thank you for your kind support of my small business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Great Travel Agent

Great Travel Agent - knows his stuff!! Really good, answered all my questions quickly and was helpful with it all.

Thanks

June 3, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Vicki - it’s my pleasure to look after you!

Thank you for your kind support of my small business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

First class service

First class service, prompt in sending over information. Martin will go above and beyond in working towards planning your holiday.

June 15, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Leigh - it’s my pleasure to look after you!

Thank you for your kind support of my small business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Quick response on quotes

Quick response on quotes, great prices, excellent customer service and nothing seemed too much trouble.

May 9, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Caroline - it’s my pleasure to look after you!

Thank you for your kind support of my small business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Martin Wylie of Hays Travel

Martin Wylie of Hays Travel, once again, made the booking experience a breeze from start to finish. He assisted us every step of the way and, I would say, really went the extra mile for the second time this year. Thank you Martin. Apologies for the delay in showing our appreciation.

January 26, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Joy - it’s my pleasure to look after you!

Thank you for your kind support of my small business,

Martin 😊

Martin Wylie | Personal Travel Consultant

ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

The whole process was an absolute pleasure 😊

Martin made booking so easy. I told him what I was looking for and he quickly presented me with a variety of destinations. We made our decision and payment was quick and easy. Followed up with a reasonable price for travel insurance. The whole process was an absolute pleasure 😊

April 11, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Nic, it’s my pleasure to look after you!

Thank you for your kind support of my small business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays and Cruise BOOKING AGENT CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Martin at Hays Travel

Martin at Hays Travel booked our city break for us. He was extremely knowledgeable, very helpful and found us a great deal. I will definitely contact him again when we are ready to book our next holiday.

April 13, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Caroline, it’s my pleasure to look after you!

Thank you for your kind support of my small business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays and Cruise BOOKING AGENT CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Yet again we used Martin to book…

Yet again we used Martin to book another holiday.
Yet again no hassle just gave him where we wanted and he sorted the rest.

5 stars as always.

Highly recommend Martin.

March 29, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Andy, it’s my pleasure to look after you!

Thank you for your kind support of my small business,

Martin 😊

Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534
01293 221314 | martin.wylie@hays-travel.co.uk www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays and Cruise BOOKING AGENT CLIA Accredited Cruise Expert

Rated 5 out of 5 stars

Martin was excellent

Martin was excellent. He sorted out a few days in Mallorca for my daughter and I. Managed to find the perfect package including the seat I wanted on the plane.

February 22, 2024
Hays Travel - Martin Wylie logo

Reply from Hays Travel - Martin Wylie

Thank you for your lovely comments and valuable feedback, Cathy, it’s my pleasure to look after you!

Thank you for your kind support of my small business,

Martin 😊


Martin Wylie | Personal Travel Consultant
ABTA L9519 | ATOL 5534

01293 221314 | martin.wylie@hays-travel.co.uk
www.haystravel.co.uk/martin-wylie

Jet2holidays, TUI, easyJet holidays and Cruise BOOKING AGENT

CLIA Accredited Cruise Expert

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