Booking was so easy from start to finish . Even the payment side and reminder to pay balance on time . Love the app with all our holiday details on and lots of helpful information on there its all... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simon from Hays Travel, Cardiff l is efficient, enthusiastic and energetic! Since making the call and booking the holiday I’ve been buzzing, and isn’t that what it’s all about? Thank you Simon, I thin... See more
I've always been weary about using Facebook holiday agents, but from the moment I contacted Kat, she was so friendly, efficient and never judged us on all the questions we threw at her! Kat got us... See more
Company replied
My experience was great from start to finish. Kat and Simon listened to what I wanted and then went off and sourced a perfectly tailored holiday for me. Great efficient service. Highly recommend
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Simon Morgan, CF46, Merthyr tydfil, United Kingdom
- 01685634023
4.9
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays always 5 star
The price and information waa good and clear, the response time was fast and it was all easy to sort out.
October 15, 2023
Reply from Hays Travel - Simon Morgan
Thank you Ben.
Your feedback is really appreciated
very prompt reply when messaged
very prompt reply when messaged, overall price was good, very easy booking process
October 11, 2023
Reply from Hays Travel - Simon Morgan
Thank you Andrew - appreciate your feedback.
Perfect service
Very easy to communicate with Simon . Very accommodating and so easy to book holiday
. Can't wait to go now. Thank you Simon
September 30, 2023
Reply from Hays Travel - Simon Morgan
Lovely review - many thanks
Easy booking and answered all my…
Easy booking and answered all my questions I had as I had lots of them.
September 6, 2023
Reply from Hays Travel - Simon Morgan
Thanks for the lovely review,.
Great experience
Simon was very professional. Relaxed .didn't hurry me .got me a really good deal .Well impressed would def use again .
September 2, 2023
Reply from Hays Travel - Simon Morgan
Thanks Adele - really appreciate your feedback and rating.
He knew the cruise line we wanted and…
He knew the cruise line we wanted and helped us enormously to decide on beverage packages and accommodation
August 31, 2023
Reply from Hays Travel - Simon Morgan
Thanks Pop. - - really appreciate your feedback and rating.
The process was so straightforward
The process was so straightforward, I will definitely come back to Simon.
August 29, 2023
Reply from Hays Travel - Simon Morgan
Thanks Catrina - really appreciate your feedback and rating.
Reply from Hays Travel - Simon Morgan
Thanks Cheryl
Great communication and advise
Great communication and advise. Easy to book and confirmation straight away.
August 9, 2023
Reply from Hays Travel - Simon Morgan
Many thanks for this lovely review
Reply from Hays Travel - Simon Morgan
Thanks Deb - really appreciated
This company booked all my holiday for me.
We've never been on a cruise before.The booking was so easy with very polite helpful advisers at the end of the phone.which I must say I phoned them so many times they went over and above to help with my queries..
August 8, 2023
Reply from Hays Travel - Simon Morgan
Thank you Sharon - Its our pleasure - we know if we get things right you'll come back.
Simon is fantastic!
Simon is fantastic!! So knowledgeable, you can tell he’s been doing this a long time. Great price, great service. A credit to hays travel.
August 6, 2023
Reply from Hays Travel - Simon Morgan
Thanks Katherine, Thats very kind of you - Shall we set a date for our wedding now?
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
it was a simple phone call
July 11, 2023
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
Helped me choose cruise and booking so…
Helped me choose cruise and booking so easy with yourselves, thankyou
July 18, 2023
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
Very efficient and friendly service
July 8, 2023
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
Very easy to do business with
We contacted Simon to ask for the same holiday and dates as our friends. Simon made the process super easy. Took a deposit and set up a direct debit. Called us back to confirm everything was done and sent confirmation by email. Very smooth !
July 2, 2023
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
Everything explained clearly
Everything explained clearly, completed very swiftly, feel confident to contact for more information if needed
July 1, 2023
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
Reply from Hays Travel - Simon Morgan
Thank you Ian for taking the time to leave me a review while on holiday. You’re very welcome. I hope you consider me for future holidays. Kat
Nothing was to much trouble
Nothing was to much trouble. Kat was and is always on hold for any info that may be needed. Great at giving her professional advice. Very easy to contact and communicate with.
June 13, 2023
Reply from Hays Travel - Simon Morgan
Ahh scott it’s always a pleasure my love. Your are always easy to book holidays for and I love chatting with you: thank you once again xx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.