We can’t thank Teena enough for all her help in booking our holidays. She arranged a fabulous cruise for us and made the whole process so easy and stress-free. She has also booked our trip to C... See more
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We initially had a fairly vague idea of how we wanted our holiday to be and changed our mind several times during the booking process. Lynsey in the Troon office was both very helpful and patient and... See more
Company replied
All went well: I got an advice I needed on the holiday, chosen the destination, hotel and the dates of the journey. I received lots of attention from the advisor Lynsey ( Troon Hays Agency) Thank you... See more
Company replied
We went into the office to book a holiday with Lynsey on Thursday and she was on a day off. One of the other girls took our name and told us next day for Lynsey. We were greeted with a lovely smile an... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7a Church Street, KA10 6AU, Troon, United Kingdom
- 01292840295
4.9
Excellent
250 reviews
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Very informative and helpful.
January 11, 2024
Reply from Hays Travel - Troon
Thank you for the kind review, much appreciated :)
Holiday Booking
Started trying to book an extra but unplanned break in Egypt but couldn't match up flights or hotel to suit. Eventually decided to go to Travel Agent, and chose Hayes in Troon.
Staff all occupied when we went in but was greeted by lass in foreign exchange. She apologised as she couldn't help us herself, and asked if we would like to take a seat or, perhaps call back in 10/15mins when other staff would be free. We chose to call back. So nice to be acknowledged.
'Liz' was waiting for us on our return and apologised for not being able to speak to us earlier.
We went through a fair number of options and eventually agreed on hotel and flight. Liz was very thorough going over the many options and cheery with it. Her obvious rapport with the lass on foreign exchange was good. Currency was ordered for us which was available a couple of days later.
All in all a good friendly experience with knowledgeable staff.
Would go back?
Most definitely!
January 6, 2024
Reply from Hays Travel - Troon
Thank you so much for these lovely kind comments, very much appreciated :)
Staff were very professional
Staff was very! Helpful.
The store was so busy and the 2 members of staff were rushed off their feet, but they dealt with their customers, politely, efficiently and professionally.
January 14, 2024
Reply from Hays Travel - Troon
Thank you for the kind comments :)
Reply from Hays Travel - Troon
Thank you for the lovely comments :)
Reply from Hays Travel - Troon
Thank you for the lovely, kind comments. Greatly appreciated :)
Excellent customer service
Excellent customer service from Lyndsey in Troon office. Provided list of cruises to meet my requirements.
Extremely helpful to book a family cruise. Nothing was too much bother.
December 1, 2023
Reply from Hays Travel - Troon
Thank you so much for the kinds comments, very much appreciated :)
Lynsey was very friendly and helpful
November 29, 2023
Reply from Hays Travel - Troon
Thank you for the lovely comments Laura :)
It is easy because Lynsey knows exactly…
It is easy because Lynsey knows exactly what I want
November 22, 2023
Reply from Hays Travel - Troon
Thank you David & Lynne, your business is much appreciated, very loyal customers :)
Great Service and a Good Deal from Hays Travel
Nicola was really helpful and made booking our short trip, that we had seen in the shop window, so easy to book. I'm so glad I spotted the reasonably priced deal in the window
Nicola searched alternative dates for us and was knowledgeable about other holiday destinations.
She had great communication skills and made us feel instantly at ease regarding our enquiry.
This is the second trip, we have booked through Hays Travel and I wouldn't hesitate to recommend them to family/friends.
November 6, 2023
Reply from Hays Travel - Troon
Thank you for the lovely comments, much appreciated :)
San Sebastián
Nicola got us exactly what we wanted and for a price we were willing to pay.
October 31, 2023
Reply from Hays Travel - Troon
Oh thank you for your kind comments Thx Audrey☺
Great service!
This is my second holiday I have booked with Hays Travel in Troon, I have always dealt with Lynsey.
She goes above and beyond…
Great service!
October 18, 2023
Reply from Hays Travel - Troon
Thank you Jenna for the lovely comments it is much appreciated :)
Reply from Hays Travel - Troon
Thank you for the lovely comments, very much appreciated :)
Nicola was incredible
Nicola was incredible. She was friendly, patient and very helpful. This branch is a credit to you. The team are a credit to your business. We are going back soon to book our 2024 cruise with this super shop. Thanks.
September 21, 2023
Reply from Hays Travel - Troon
Good Afternoon, Thanks for your lovely comments. We appreciate that. Audrey ☺
Helpful
Helpful, professional and interested in our needs. Able to give advice re destination’s and travel arrangements
September 13, 2023
Reply from Hays Travel - Troon
Thank you for the lovely comments :)
Lindsey from troon hays travel…
Lindsey from troon hays travel department was amazing help from start to finish couldn’t fault her on anything definitely return to bill again got me an amazing deal to Santorini next year 😊
September 13, 2023
Reply from Hays Travel - Troon
Thank you so much for the lovely comments :)
When I was looking for a specific…
When I was looking for a specific brochure, which is now not available, I was offered further assistance. With help from Lynsey, I proceeded to identify the holiday I was was looking for. Lynsey did all the work. Thank you. I will use your company again.
September 12, 2023
Reply from Hays Travel - Troon
Thank you so much for the lovely comments :)
Polite staff
Polite staff, welcoming and very helpful. Used this company last year and will continue to use
September 9, 2023
Reply from Hays Travel - Troon
Thank you for the lovely comments :)
Nicola was extremely friendly and…
Nicola was extremely friendly and helpful when booking my mini break.
Many thanks
September 6, 2023
Reply from Hays Travel - Troon
Thank you for the lovely comments :)
Lynsey in the Troon branch was very…
Lynsey in the Troon branch was very helpful and patient. She seemed to genuinely want to find the right holiday for us.
September 5, 2023
Reply from Hays Travel - Troon
Thanks for your kind comments
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