We can’t thank Teena enough for all her help in booking our holidays. She arranged a fabulous cruise for us and made the whole process so easy and stress-free. She has also booked our trip to C... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We initially had a fairly vague idea of how we wanted our holiday to be and changed our mind several times during the booking process. Lynsey in the Troon office was both very helpful and patient and... See more
Company replied
All went well: I got an advice I needed on the holiday, chosen the destination, hotel and the dates of the journey. I received lots of attention from the advisor Lynsey ( Troon Hays Agency) Thank you... See more
Company replied
We went into the office to book a holiday with Lynsey on Thursday and she was on a day off. One of the other girls took our name and told us next day for Lynsey. We were greeted with a lovely smile an... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7a Church Street, KA10 6AU, Troon, United Kingdom
- 01292840295
4.9
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Troon
Thanks for your lovely comments, Audrey
From start to finish enquiring and…
From start to finish enquiring and booking holiday with Nicola and Audrey was so easy
July 27, 2023
Reply from Hays Travel - Troon
Thank you for the lovely comments
Time for customers
Time for customers, confidence in staff ability and commitment to get best holiday for my wife and I
Friendliness off staff.
July 12, 2023
Reply from Hays Travel - Troon
Thank you for your lovely comments much appreciated. Lynsey :)
Best way to book a holiday. Brilliant staff.
Efficient and helpful service from all staff. Competitive prices. A seamless stress free way of booking a holiday.
July 13, 2023
Reply from Hays Travel - Troon
Thank you for the lovely comments Linda and your repeat business. Lynsey :)
Agent was very helpful only thing I…
Agent was very helpful only thing I wasn't happy with was payment method
July 3, 2023
Reply from Hays Travel - Troon
Thank you for taking the time to leave a review. I will pass on your comments about our new payment method.
Fantastic experience
Yet again another great customer experience with Hays Travel.
Audrey (store manager) listened to my requirements and met my needs in no time.
The entire staff at the Troon office are always helpful and pleasant and I would highly recommend you visit this store if your looking to book a holiday.
June 30, 2023
Reply from Hays Travel - Troon
Thank you for the lovely review.
The lady who dealt with my booking and…
The lady who dealt with my booking and talked me through all the process was great
June 14, 2023
Reply from Hays Travel - Troon
Thank you so much for your kind comments. Audrey ☺
Helpful and good advice
Lynsey was lovely , informative and helped us find the right deal.
June 15, 2023
Reply from Hays Travel - Troon
Thank you for your lovely comments. Audrey☺
The staff are friendly and get the…
The staff are friendly and get the holiday we are looking for
May 29, 2023
Reply from Hays Travel - Troon
Thanks for you lovely comments, very much appreciated Thx Audrey
Excellent service from Audrey with booking our holiday!!
Booking our holiday was flawless, Audrey took care of us from start to finish, can’t thank her enough.
Wendy Stewart
May 28, 2023
Reply from Hays Travel - Troon
Thanks for your lovely comments, very much appreciated Thx Audrey
Reply from Hays Travel - Troon
Thanks for your lovely comments, very much appreciated Thx Audrey☺
Reply from Hays Travel - Troon
Thanks for your lovely comments Audrey ☺
Reply from Hays Travel - Troon
Than you for your lovely comments Thx Audrey☺
Reply from Hays Travel - Troon
Thanks for your lovely comments Thx Audrey☺
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.