Hays Travel - Ulverston Reviews 

271
TrustScore 5 out of 5

4.9

16 Market St, LA12 7LR Ulverston, GB


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Rated 5 out of 5 stars

5/5 Stars – Great Service! We couldn’t be happier with the service we received. Our travel agent was very helpful, attentive, and took all the stress out of our research and planning . She listened... See more

Company replied

Rated 5 out of 5 stars

Everyone at Hays in Ulverston is always so helpful and friendly. Grace has been amazing, gathering and providing prices, different options and patient when answering all my questions. Fantastic cu... See more

Rated 5 out of 5 stars

Our visit went smoothly owing to the competence of the staff manager Caitlin who served us and booked our holiday and hotel for us.She had now three other members of staff in the office which was good... See more

Rated 5 out of 5 stars

Kaitlyn, the newly promoted Assistant Manager was an excellent holiday agent to request a small break for us to take the two teenage boys on. After a long search she came up with the most acceptable h... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 16 Market St, LA12 7LR, Ulverston, United Kingdom

  • 01229346020

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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4.9

All reviews

(271)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Satisfied customer

The lady was very helpful and guided us through the options available to us and would book further holidays with them brilliant service

July 26, 2023
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Reply from Hays Travel - Ulverston

Thank you for your lovely review. Have a super holiday! Cheryl :)

Rated 5 out of 5 stars

Brilliant service we felt so at ease…

Brilliant service we felt so at ease fantastic staff we would totally recommend the girls that were there too had some laughs too thankyou for everything you did for us both .

July 23, 2023
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Reply from Hays Travel - Ulverston

Hi There :) Thank you for your lovely review! It was a pleasure to assist you with all your holiday needs whilst we were having a good laugh! Enjoy your holiday x Thanks, Caitlin and Team Ulverston :)

Rated 5 out of 5 stars

Great Service

Professional service given staff were smartly dressed and very pleasant.

July 13, 2023
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Reply from Hays Travel - Ulverston

Hi Leo, thank you for your positive feedback! I am pleased to hear you were happy with our service and I hope you enjoy your trip, I look forward to hearing about it! Thanks, Chloe and the Ulverston team :)

Rated 5 out of 5 stars

Tailored service to ensure our trips…

Tailored service to ensure our trips were suited to our needs and cost effective.
Helpful and friendly staff.
Efficient service to meet our needs quickly. We booked our trips one week prior to departure and Chloe ensured everything went smoothly. Hays Travel have met our holiday needs for over 20 years and we highly recommend them.

July 3, 2023
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Reply from Hays Travel - Ulverston

Hi John, thank you for your positive feedback! I hope you enjoy your trip and I look forward to hopefully seeing you again, enjoy! Thanks, Chloe and the Ulverston team :)

Rated 5 out of 5 stars

Chloe ulverston branch

The travel agent called chloe was very helpful.in every way. Extremely friendly and curtious . She made the process easy and relaxing . Would definitely book again.

June 30, 2023
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Reply from Hays Travel - Ulverston

Hi Tracey, thank you for your positive feedback! We are pleased you were happy with the service and I look forward to hearing about your trip! Thanks, Chloe and the Ulverston team :)

Rated 5 out of 5 stars

Chloe was very helpful in booking our…

Chloe was very helpful in booking our holiday. The other lady that worked there was also really helpful, sorry I don’t know her name.

June 29, 2023
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Reply from Hays Travel - Ulverston

Dear Helen, it was lovely to meet you and your mum. Chloe and I were so pleased to be able to help you with your booking to New York. We hope you have a lovely time. If you have any further questions please do not hesitate to pop into the branch or give us a call. Regards Joan p.s. I will be calling you just prior to your holiday to discuss currency. :-)

Rated 4 out of 5 stars

Quick and Easy, no fuss

When I walked in I was immediately invited to take a seat and we went straight into the flight information. It was very easy for me.

June 28, 2023
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Reply from Hays Travel - Ulverston

Hi Barbara, thank you for your lovely review! I am pleased you were happy with our service and I hope you enjoy your trip! Thanks, Chloe and the Ulverston team :)

Rated 5 out of 5 stars

First time.

A smooth, rewarding and totally pleasant experience.

June 16, 2023
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Reply from Hays Travel - Ulverston

Hi David, thank you for your review! We are pleased to hear you are happy with our service and hope to see you again! Thanks, Ulverston :)

Rated 5 out of 5 stars

Great staff

Great staff, really looked for the best price for our holiday.

June 6, 2023
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Reply from Hays Travel - Ulverston

Thank you for you positive feedback Ann! We are happy you are pleased with the service we have to offer. Thank you, Team Ulverston

Rated 5 out of 5 stars

Excellent service. Highly recommend

Booked a fabulous cruise. Excellent service. Highly recommend the lovely ladies at Ulverston Hays. Thanks Cheryl.

May 25, 2023
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Reply from Hays Travel - Ulverston

Many thanks for the excellent review and for booking your cruise with Hays Ulverston. Have a fabulous time. Chloe

Rated 5 out of 5 stars

We were looking for a complete holiday package…

We had come in to discuss some plans we had made but encountered difficulties and needed some help. Agent was not able to help complete a package deal with the hotel we were looking at but we were open minded and asked what she had available and we were able to find a complete package that more than satisfied what we were looking for.

May 27, 2023
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Reply from Hays Travel - Ulverston

We were only too pleased to help you with your enquiry and booking. Have a fantastic time in Majorca. Cheryl

Rated 5 out of 5 stars

Thay were extremely helpful and even …

Thay were extremely helpful and even gave the dog a biscuit your organisation shud be very proud xxx

May 22, 2023
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Reply from Hays Travel - Ulverston

Dearest Anne, It was our pleasure helping you today and the dog was extremely cute. We can't wait to meet your dogs. Joan

Rated 5 out of 5 stars

Friendly staff

Friendly staff.
Made sure what I booked was what I wanted. I booked at Ulverston office on the 17/5/23 and even though the office was busy, I didn't feel rushed.

May 17, 2023
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Reply from Hays Travel - Ulverston

Thank you Sue. It was my pleasure to help. Hope to see you again soon and have a lovely holiday! Cheryl

Rated 5 out of 5 stars

Great service

Great service, friendly and efficient. We will always book with Caitlin, she's the best!

May 16, 2023
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Reply from Hays Travel - Ulverston

Hi Angelina, Thank you for your lovely review! I am glad you are happy with my service, and I can't wait to hear about your holiday :) Thanks, Caitlin x

Rated 5 out of 5 stars

Friendly

Friendly, informed and helpful.

May 9, 2023
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Reply from Hays Travel - Ulverston

Thank you for your lovely review Graham. Hope to see you again soon.

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