5/5 Stars – Great Service! We couldn’t be happier with the service we received. Our travel agent was very helpful, attentive, and took all the stress out of our research and planning . She listened... See more
Company replied
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5/5 Stars – Great Service! We couldn’t be happier with the service we received. Our travel agent was very helpful, attentive, and took all the stress out of our research and planning . She listened... See more
Company replied
Everyone at Hays in Ulverston is always so helpful and friendly. Grace has been amazing, gathering and providing prices, different options and patient when answering all my questions. Fantastic cu... See more
Our visit went smoothly owing to the competence of the staff manager Caitlin who served us and booked our holiday and hotel for us.She had now three other members of staff in the office which was good... See more
Kaitlyn, the newly promoted Assistant Manager was an excellent holiday agent to request a small break for us to take the two teenage boys on. After a long search she came up with the most acceptable h... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
16 Market St, LA12 7LR, Ulverston, United Kingdom
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The lady was very helpful and guided us through the options available to us and would book further holidays with them brilliant service

Reply from Hays Travel - Ulverston
Brilliant service we felt so at ease fantastic staff we would totally recommend the girls that were there too had some laughs too thankyou for everything you did for us both .

Reply from Hays Travel - Ulverston

Reply from Hays Travel - Ulverston
Tailored service to ensure our trips were suited to our needs and cost effective.
Helpful and friendly staff.
Efficient service to meet our needs quickly. We booked our trips one week prior to departure and Chloe ensured everything went smoothly. Hays Travel have met our holiday needs for over 20 years and we highly recommend them.

Reply from Hays Travel - Ulverston
The travel agent called chloe was very helpful.in every way. Extremely friendly and curtious . She made the process easy and relaxing . Would definitely book again.

Reply from Hays Travel - Ulverston
Chloe was very helpful in booking our holiday. The other lady that worked there was also really helpful, sorry I don’t know her name.

Reply from Hays Travel - Ulverston
Nothing was to much for Cheryl, she worked hard to get us what we wanted.

Reply from Hays Travel - Ulverston
When I walked in I was immediately invited to take a seat and we went straight into the flight information. It was very easy for me.

Reply from Hays Travel - Ulverston

Reply from Hays Travel - Ulverston

Reply from Hays Travel - Ulverston
Cheryl was simply amazing and made everything simple.
would recommend

Reply from Hays Travel - Ulverston
Booked a fabulous cruise. Excellent service. Highly recommend the lovely ladies at Ulverston Hays. Thanks Cheryl.

Reply from Hays Travel - Ulverston
We had come in to discuss some plans we had made but encountered difficulties and needed some help. Agent was not able to help complete a package deal with the hotel we were looking at but we were open minded and asked what she had available and we were able to find a complete package that more than satisfied what we were looking for.

Reply from Hays Travel - Ulverston
Thay were extremely helpful and even gave the dog a biscuit your organisation shud be very proud xxx

Reply from Hays Travel - Ulverston
Friendly staff.
Made sure what I booked was what I wanted. I booked at Ulverston office on the 17/5/23 and even though the office was busy, I didn't feel rushed.

Reply from Hays Travel - Ulverston
Great service, friendly and efficient. We will always book with Caitlin, she's the best!

Reply from Hays Travel - Ulverston
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