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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, most reviewers were let down by their experience overall. Many consumers found products, especially soups, to be watery, bland, and lacking in flavor or expected ingredients like chicken and vegetables. People frequently noted a significant decline in quality, with recipes altered for the worse, resulting in an unappetizing consistency. Customers widely felt the items were overpriced and offered poor value for money compared to cheaper alternatives. Some people were dissatisfied with the inclusion of certain ingredients, specifically mentioning rapeseed oil and palm oil, which they considered harmful or problematic and a departure from previous recipes.

What people talk about most

Product

Reviewers express widespread disappointment with the product quality, noting that many items have been... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment over changes... See more

Price

Consumers express significant dissatisfaction with pricing, frequently describing products as Reviewers... See more

Value for money

Clients share negative opinions on value for money, with many reviewers expressing dissatisfaction with what... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their soup cans are designed incorrectly. They can no longer be safely stacked on top of each other raising the real risk that a heavy can could fall onto a small child from a significant height. Also... See more

Rated 1 out of 5 stars

Opened brocoli and stilton yesterday went down the sinkvtoday curried butternut squash is going the same way No taste yesterday just weirdness and today the currys there in a water tasting backgrou... See more

Rated 1 out of 5 stars

Why have you started putting rapeseed oils in your soups! I haven't bought any since this change + I know I'm not the only one, you may aswell start putting engine oil in your products ,as it is just... See more

Rated 1 out of 5 stars

Too much sugar and so overrated better off going to Lidl or Aldi even Sainsbury’s own are half the price and taste better Expensive because of the amount of advertising this company uses Honestly... See more


1.4

Bad

TrustScore 1.5 out of 5

353 reviews

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1.4

All reviews

(353)

78 reviews in the last 12 months

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Rated 1 out of 5 stars

Can manufacturing defect

Their soup cans are designed incorrectly. They can no longer be safely stacked on top of each other raising the real risk that a heavy can could fall onto a small child from a significant height. Also it’s extremely irritating to the rest of us having stacked cans falling all over the place. The bottom of the can needs to be rounded to allow stacking as is done by basically everyone else who sells canned food. Looking forward to when they correct this obvious manufacturing defect!

January 18, 2026
Unprompted review
Rated 1 out of 5 stars

Too much sugar and so overrated better…

Too much sugar and so overrated better off going to Lidl or Aldi even Sainsbury’s own are half the price and taste better
Expensive because of the amount of advertising this company uses
Honestly if you like cream of tomato do a blind taste test with Aldi and Heinz you won’t be able to tell the difference

January 18, 2026
Unprompted review
Rated 1 out of 5 stars

Heinz Tomato Soup

Heinz Tomato Soup, what’s going on? I’m not a soup person but Heinz Tomato Soup what can I say, well until recently. It’s gone from being the best out there to watery tasteless soup. It’s just not the same know more, what have you done Heinz bring back the proper Tomato soup we all love.

January 17, 2026
Unprompted review
Rated 4 out of 5 stars

Glass in Oxtail Soup Jan 2026 - Heinz Has Provided Fair Solution

Found 2 sharp shards of glass whilst eating one of Heinz Soup - Oxtail which I microwaved as per instructions; shocking for sure, glad I didn't cut my mouth open, nor my elderly mum have the soup and cut her throat.

Checked Microwave dish and turning plate - couldn't see any shard's, cracks for it.

Maybe Qc issue at Heinz - ? eg fault equipment, foreign object debris

20260116 - As per Heinz Chloe instruction I have sent the example shard of very sharp glass back to Heinz to investigate and I will Up / Lower my Review rating depending on Heinz reply and conclusion.

20260122 - Heinz investigated and is unknown Source of Contamination either Home / Factory ( Investigation has been done) and Heinz as good will gave a good solution to me, mum and Heinz - Well Done Heinz

My warning to other's is to check contents pre and post cooking, for elderly and disabled (I'm autistic) you may need to filter / sive the contents after cooking to check for sharp foreign objects and also make sure item is within date; which my Oxtail Soup was, bit disappointing to find sharp piece/s of dangerous glass in my soup - Heinz Oxtail SOUP

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

Heinz Tomato Ketchup Like Water Now & Tasteless.

Last several bottles are so runny and thin. Nothing like they used to be. Even if you really shake it before opening it still runns out of the plastic bottle like water. Never used to do that. Used only this brand for years and now looking for a good alternative as this now tastes and looks terrible.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

I have been googling this evening.

I have been googling this evening as I think there may be a problem.
As a diabetic I am very careful with my diet as it is my diet that keeps my diabetes under control....With winter coming on I have added Heinz tomato soup into my diet and now I find I get constipated which after my abdominal surgery is a bad idea.
The words Palm Oil keep coming up and that is something I've been told to stay away from, chocolate, cake, bread are all on the list of stuff that can cause constipation.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Heinz Minestrone Soup

Got some Heinz Minestrone Soup today from Asda, as always look forward to it especially at Christmas, opened it up to what I can only describe looked like a can of sick! miniature bits of noodles, very watery, hardly any other veg and tasted very very bland, WTF have you done Heinz!!! Over Priced, Cheap & Nasty Ingredients!!! Won't be buying Ever Again! If I could give zero I would do!

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

I really never leave a review about…

I really never leave a review about anything food related .
However I bought a tin of chicken soup ...... and its not like I remembered chicken soup to be !!!
No chicken, watery , tastless , and quite frankly awful ..... so I can guarantee heizn soup , as a good old staple will not be on my shopping list again 😑 come on heinz !!! There is so much soup competition you need to up ur game

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Uncertainty in my Labelling

The web site doesn’t confirm what you’ve written for your label (so taking a screenshot is essential)! Tracey of the Heinz Customer Care Team got back to me quickly and put my mind at rest. Fast and efficient - excellent!

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I have fond memories of Heinz as a…

I have fond memories of Heinz as a younger time and have today decided to end the time. I bought at a very expensive tin and looked forward to lunch . One taste sent out straight down the sink. Tasteless garbage with no flavour no body and absolutely no value for money it was worth 75 pence if any value.And I won't be buying Heinz again .

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Tried Heinz Cream of Chicken Soup and…

Tried Heinz Cream of Chicken Soup and it was a huge let-down. Bland, weak, and completely lacking flavour. Nothing creamy, nothing chicken about it. Honestly one of the poorest soups I’ve tried. Definitely wouldn’t recommend.

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

brocoli and stilton and curried buttrrnut stay away

Opened brocoli and stilton yesterday went down the sinkvtoday curried butternut squash is going the same way

No taste yesterday just weirdness and today the currys there in a water tasting background. Probably changed it from just butternut squash cos theres wasnt any taste. They arent cheap either

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Big Soup Beef & Veg

Your Big Soup's used to be very tasty.
I'm assuming you're not earning enough profit from people, as prices are ridiculously high, while the recipe has literally been watered down so that you can't really taste the beef.
If anything, its like cream of tomato soup with veg in.
A con.

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

Just like to say after being a loyal…

Just like to say after being a loyal soup and cuppa soup customer for many years till now. What have you done your serving double price products which are like water and no flavour . Lidl equivalent blows you out the water at half price and quality taste . Maybe it’s about time you called it a day is if this is a s good as it’s going to get won’t recommend and definitely not buy no more.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Watery Big Soup

Used to love Heinz Big Soup but had been noticing recently its definitely not the same consistency. It used to be quite thick however its just a watery mess now. I am definitely never using Heinz soups anymore. Price as gone up while quality has gone down, make it make sense.

November 6, 2025
Unprompted review
Rated 3 out of 5 stars

Tins do not stack on each other :(

Tins do not stack on each other. I love your low sugar, low salt Heinz Baked Beans. I just want you to make the tins so they will stack in my cupboard. I have lots of tins that stack but Heinz tins do NOT fit into each other. Please can you sort this out.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Chicken water

Chicken water. Or the tin says chicken soup. This is disgusting no taste and just watery. What a waste of money binned 5 tins

October 26, 2025
Unprompted review

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