HiQ Tyres & Autocare Reviews 

13,340
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,589 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and efficient when handling vehicle repairs and routine maintenance tasks. Many people also appreciate the fair pricing, honest advice, and clear communication maintained consistently throughout the entire service process. Some people were dissatisfied with poor communication, difficult management interactions, and a complete lack of proper follow-up from customer support. A few consumers also reported experiencing unexpected mechanical problems, vehicle damage, or frustrating alignment issues following their garage appointments. Consumers occasionally noted that scheduling troubles or vehicle issues required multiple return visits to fully resolve.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the friendly staff, reasonable pricing,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their friendly, polite, and welcoming... See more

Price

Reviewers mention positive feedback about price, consistently highlighting very fair pricing and competitive... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the staff as helpful, friendly, and... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service! 4 tyres ordered, supplied & fitted same day with friendly professional approach. Problem with pressure monitoring system diagnosed and fixed along with a minor paint... See more

Company replied

Rated 5 out of 5 stars

We stopped here in an emergency en route from Wales to Scotland for a holiday as our car alerted us that something was off with our car tyre pressure. One of our caps was stuck so we couldn't check o... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied

Rated 5 out of 5 stars

Booked in for 5 tyres on my classic car. They double checked my requirements, even checked details with me over pressures and jacking points (most places dont). I have been to multiple tyre stockists... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(13,340)

2,579 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent with everything as always and…

Excellent with everything as always and it's the reason I keep going back ! Keep up the great work !

August 4, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you so much for visiting us again and leaving us this great review.

Rated 5 out of 5 stars

Speedy and honest service

Phoned to see if HiQ could look at a slow puncture. They told me to take it in the same afternoon and repaired it within half an hour. Friendly and efficient. Repaired tyre rather than replacing it, so really happy with cost too. Used HiQ before as service so good. Would definitely recommend.

August 3, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Julie, thank you for taking the time to leave us this excellent review and kind words of recommendation. We were glad to be able to help with your tyre puncture.

Rated 5 out of 5 stars

Very efficient and clear on pricing and…

Very efficient and clear on pricing and always good communication from the staff who are great. Would highly recommend.

August 3, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We appreciate you taking the time to leave us this great review and recommendation, Julie.

Rated 5 out of 5 stars

Top Man Steve

Steve is very polite, professional and informative. He offers a great customer service experience and is a credit to your company.

August 3, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Rich, thank you for leaving this lovely review. We appreciate your kind words.

Rated 5 out of 5 stars

Always have a great experience with hi…

Always have a great experience with hi q Oldbury never any trouble always honest and trustworthy and always fit me in if I need anything doing.very happy with the service they provide

August 3, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for this lovely review Stuart. As usual, we are always glad to provide a helpful and knowledgable service.

Rated 5 out of 5 stars

I was able to explain the problem with…

I was able to explain the problem with my car, booked appt & fixed within 3 days. Very helpful staff & quickly sorted.

July 31, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this great review. We were glad to be able to help as quickly and as efficiently as possible.

Rated 5 out of 5 stars

Great service start to finish

Great service start to finish, staff very friendly and helpful, quick service and very honest, they don’t try selling you something you don’t need

August 3, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this great review. We appreicate your kind words.

Rated 5 out of 5 stars

Easy on line booking

Easy on line booking. Phoned me to confirm and ensure I had booked the right time. Promptly carried out the work. Grear service all round.

August 1, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We appreciate you taking the time to leave us this excellent review, Garry.

Rated 5 out of 5 stars

HiQ in Stamford sorted out a Fiesta…

HiQ in Stamford sorted out a Fiesta tyre with a leaking valve - and didn’t charge me! Very helpful service and Dan was excellent.

August 1, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Giles, thank you for your kind review. We are always glad to be able to help!

Rated 1 out of 5 stars

Con Artist Franchise Manager

The HiQ Dover franchise manager - Martyn - is a con artist who sells damaged cars under HiQ branding and then tries to block the customer and claim private sale when they question it. Faulty breather hose and then bodge job body work all discovered in less than 30 days. Will be raised with HiQ head office and legal action to follow. Excited to see the look on his face when the melt has to compensate me😇

EDIT: This IS a review about my personal experience at the business. I've emailed customer service, and the Dover premises directly. No response. Sort it out.

The previous review was REMOVED after you reported it for containing the managers surname, because you would rather remove the review than deal with the fact your manager is conducting sales under the companies branding fraudulently. Every other negative review mentions Martyn and Lee by name. If this review is an issue, report those too.

July 4, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Ben,

We would kindly ask that public reviews focus on your experience with our business rather than including personal information or comments directed at individual members of our team.

We also note that this feedback has been posted previously. To help ensure review platforms remain a fair and accurate reflection of customer experiences, we would appreciate it if only one review per platform is left, rather than multiple reviews containing the same feedback.

If you'd like to discuss your experience further with us, please email us at customerservice@hiqtyresandautocare.co.uk.

Kind Regards,
HiQ Team

Rated 5 out of 5 stars

A solid MOT testing process

A solid MOT testing process. Car maintenance in last 6 months has been excellent from HI Q Wellingborough. Their advice is accurate, and cost effective.

Many thanks

August 1, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for this great review Paul. We were glad to be able to help.

Rated 5 out of 5 stars

Again another great service !

Again another great service !! Found out my MOT was expired late Friday afternoon spoke with Alex from Aylesbury branch and he got me in on the Saturday had a couple of issues from this and he said we can do this for today and the price of labour was very reasonable. Used Alex and team now for both cars and will continue to use these guys for mine and my partners car never let me down.

August 1, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Adam, thank you for this lovely review. Customer service is important to us here at HiQ and we will always be glad to help. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Great service and price

Had 4 new tyres for my RAV 4 from the Worcester branch.
Great price and service.
Staff really friendly and helpful. Will definitely use again.

July 27, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Jo, thank you for taking the time to leave us this excellent review. We were glad to be able to help and will be happy to assist in the future for any future work your vehicle may need.

Rated 5 out of 5 stars

Colin on reception kept me informed on…

Colin on reception kept me informed on the progress of my mot and service and him and the staff at the Bedford branch were very professional

July 31, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this lovely review Trevor. We are always glad to provide and helpful and knowledgable service.

Rated 5 out of 5 stars

Good service, friendly & fair

I've been taking my car to Hi-Q Nuneaton for over 20 years now & have always found the staff very helpful, friendly & efficient. They go above & beyond for their customers & their costs are always fair. I would definitely recommend them to anyone.

July 23, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Janice, thank you for leaving us this excellent review and recommendation. As usual, we are always glad to be able to help.

Rated 5 out of 5 stars

Always a friendly efficient service

Always a friendly efficient service. I’ve been coming here for maybe 10 years. Same owner/manager. Honest, reliable and good advice.

July 30, 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Stephen, thank you for taking the time to leave us this great review. As usual, we are always glad to be able to help.

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