hmv (UK) - Banbury Reviews 

157
TrustScore 5 out of 5

4.8

Units 53 / 54, Castle Quay, OX16 5UP Banbury, GB


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Rated 5 out of 5 stars

Easy ordering the LP I required and the young lady who served me was very good, with a happy smile and a no problem attitude. The record arrived on time and in good condition.

Company replied

Rated 5 out of 5 stars

Great helpful Manager VC and his team member Gary. They went the extra mile helping me with my purchases. VCs easy manner, good conversation and knowledge about current and planned CD and film releas... See more

Company replied

Rated 5 out of 5 stars

Whilst shopping in Banbury popped into HMV store to purchase a particular dvd Whilst looking one of the assistants came to assist. She then checked on the stores computer only to find it was out of st... See more

Company replied

Rated 5 out of 5 stars

Easy to use and browse fantastic chose, s found everything i was looking for brilliant no problem, s with delivery arrived a day early well pleased

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Banbury

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Units 53 / 54, Castle Quay, OX16 5UP, Banbury, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

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4.8

All reviews

(157)

30,562 reviews in the last 12 months

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Rated 5 out of 5 stars
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi there, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great attentive staff.

Great attentive staff. Tidy store that's easy to get around

November 28, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Customer,

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Amazing service

Amazing service. I bought a vinyl LP for my son for Christmas… the communication was second to none and the wrapping & delivery superb!!

November 30, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi JENNY

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Rated 5 out of 5 stars

Good service

Good service. Promise kept with regard to delivery

November 26, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Henry,

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Really kind

Really kind, friendly and funny staff, amazing place and well is a paradise for metalheads like me 😂, i will surely go back multiple times( especially because one girl from the staff is really pretty and funny)

November 17, 2023
Unprompted review
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Lucas

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Ordering online was so simple

Ordering online was so simple, no need to register an account. The staff instore were really polite and helpful as always. Definitively be using HMV again!

November 21, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Michelle

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service from beginning to…

Excellent service from beginning to end, & fantastic customer service too.

November 18, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Bernie

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Easy quick and efficient

November 12, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Heather

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very helpful staff

November 11, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Robert

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Great selection of metal vinyl!

The wide range of metal vinyl is a pleasure to scroll through online and shop in store too.

September 22, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hello Steve

Thanks for leaving us a great review!

We were so pleased to read your comments and look forward to seeing you again soon.

Rated 5 out of 5 stars

Dvd's

Easy to order my Dvds online, they had exactly what I wanted. They came earlier than stated and in perfect order. Very happy customer

September 23, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Deborah

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Very helpful

September 14, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Diane

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

on the 7th sept alec was very helpful…

on the 7th sept alec was very helpful in finding the dvds i was looking for and sarah helped me round the store which i needed as i have a mobilty scooter

September 13, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Pauline

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

The staff member was very kind

The staff member was very kind, and very helpful, went beyond i

September 8, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Christine

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Bright Eyes, vinyl album.

From order to collection, went very smoothly, well done HMV!!!

June 25, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Paul

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great price and quick delivery

I decided to buy via HMV and pick up instore rather than give money to Amazon. Delivery was quick, price similar to other retailers, and quick delivery to the store. Would recommend.

June 10, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hi Anon

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 4 out of 5 stars

Arrived well packed and ahead of…

Arrived well packed and ahead of anticipated time.

May 26, 2023
hmv (UK) - Banbury logo

Reply from hmv (UK) - Banbury

Hello Rose

Thanks for leaving us a great review!

We were so pleased to read your comments and look forward to seeing you again soon.

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