The album was delivered to the store for collection soon after ordering,pick up went smoothly and I would do it again.
Company replied
Location
Switch location5/6 The Avenue, Commercial Road, BH2 5RP Bournemouth, GB
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See what reviewers are saying
The reason why I rate it 4 stars is that I am a funko pop collector and I am a big fan of xxxtentaction and they have little amount of CDs that are sung by him. And I think you should put a few more... See more
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Very good actually. The product I wanted wasn’t in store, however the sales assistant spent time finding it and arranged for it to be delivered. The store isn’t massive and so I wouldn’t expect it t... See more
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After mistakenly ordering one record in the 3 for £66 online incorrectly the Bournemouth HMV staff were able to swap out the record for one they had in stock without having to return the whole order.... See more
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Company details
About hmv (UK) - Bournemouth
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
5/6 The Avenue, Commercial Road, BH2 5RP, Bournemouth, United Kingdom
4.7
Excellent
142 reviews
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Dr who Dvd
Quick online service. Delivery into store. Kept up to date via email re expected delivery and one when it was ready for collection.Staff member was quick and helpful.
November 29, 2023
Reply from hmv (UK) - Bournemouth
Hi lisa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Classic HMV…very let down twice,now 3 times!
We were delighted to find a classic HMV store with lots of records....even better there was a deal on....
If the records were labeled up you could get 2 for £40 or 3 for £55,
Clear as day with a white label, so after much deliberation we had made our choices, knowing that we could probably get them cheaper elsewhere we decided to help the high street companies.....
Choices of the 3, all labelled up with the correct white labels and prices, took these to the till only to be told that they all had to be the same original price, so 3 at 21.99 or 3 at 23.99 means you'll get them for the £55....but you could not mix their original prices? Nowhere was this stated, it makes no sense and because of this HMV has lost yet another customer along with a sale....we shall not be back....
Disappointed to have wasted 15 minutes in your shop....
Enjoyed the searching of old classics, but gutted in the way she didn't help us at the till....not good customer service at all!
It needs stating that you can't mix, as there's all different prices...way too confusing if it has to be the same specification etc
You have since replied to me....asked me to contact you, which I did, yet no response? Are you actually interested or just trying to make it look like you care about your customers??
Once more I have responded as requested, yet heard nothing?
Happy to leave proof of emails and lack of reply here! Thanks
November 25, 2023
Unprompted review
Reply from hmv (UK) - Bournemouth
Hi Marc
Thanks for leaving us a review. Unfortunately we cannot see any contact from yourself, Please contact us at website.service@hmv.co.uk and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Heather was very helpful
November 10, 2023
Reply from hmv (UK) - Bournemouth
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery was fast and packaged…
Delivery was fast and packaged brilliant, will definitely order again!
October 25, 2023
Reply from hmv (UK) - Bournemouth
Hi Sam
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Order easy came quick good condition
October 14, 2023
Reply from hmv (UK) - Bournemouth
Hi Tanya
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy and friendly
The website experience was easy to order from and I'm very happy I could get my Taylor Swift calendar order delivered into store. The store was very friendly and quick at finding my order, thank you :)
October 7, 2023
Reply from hmv (UK) - Bournemouth
Hi Kerry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
as usual a good service got my goods as…
as usual a good service got my goods as ordered
September 24, 2023
Reply from hmv (UK) - Bournemouth
Hi Christopher
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The staff were very helpful but I found…
The staff were very helpful but I found the CD I paid for did not have the track that I enquired about but it was the cheapest
September 24, 2023
Very efficient staff
Very efficient staff, willing to help.
Looking up the dvd was no problem and sending it to the relevant store was quick and easy.
The dvd arrived within a few days for me to pick up.
Would definitely recommend this company.
August 10, 2023
Reply from hmv (UK) - Bournemouth
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery from online order to…
Fast delivery from online order to delivery at local stores
Great communication and seamless transaction
June 23, 2023
Reply from hmv (UK) - Bournemouth
Hi gary
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV have been in my Life a long time
HMV have been in my Life a long time, and this just all the others was spot on....The staff were excellent when i neede some help....Thanks, Stefan...
June 20, 2023
Reply from hmv (UK) - Bournemouth
Hi Stefan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The 4k disc arrived with finger prints…
The 4k disc arrived with finger prints marks on it! And dust inside the case......£24 payed for this item ...as a special edition....and find print marks and dust inside
June 17, 2023
Reply from hmv (UK) - Bournemouth
Hi Marius
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Went in to collect an online order
Went in to collect an online order. Really easy and sales person very friendly and enthusiastic about my purchase. Fast service.
May 27, 2023
Reply from hmv (UK) - Bournemouth
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bournemouth
Hello Carole
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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