We called into HMV today at the Xscape near Wakefield. The young lad who served us was unusual in this day & age in that he was extremely helpful & friendly. Other stores we went into the shop assista... See more
Company replied
Location
Switch locationUnit C2 - C3, Junction 32,, Outlet Village, Tomahawk Trail, WF10 4FR Castleford, GB
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See what reviewers are saying
The vinyl I wanted was not on stock the guy behind the counter was very helpful and ordered the what I wanted I told him I was not local so he helped me arrange for home delivery. Two days after I a... See more
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The gentleman (Marcus according to the receipt)who served me made sure I understood the whole process (never ordered in shop for a home delivery before , im old school and like to buy there and then i... See more
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The album l ordered online was a bad pressing, a manufacturing fault. Rather then have the hassle of mailing it back, I could take it to my local HMV store. This was hassle free and not a problem at a... See more
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Company details
About hmv (UK) - Castleford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit C2 - C3, Junction 32,, Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, United Kingdom
4.8
Excellent
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent customer service in this…
Excellent customer service in this store. Lovely staff members and always helpful and friendly
July 9, 2024
Reply from hmv (UK) - Castleford
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Exceptional Service
I have been a frequent customer at my local HMV for quite a number of years. I usually order online and have it delivered to store and I pick up. Everybody there is so helpful including Ryan, Mark and Marcus among others. I buy vinyl and 4K UHD films mostly and found HMV competitive on price with a great website.
June 13, 2024
Reply from hmv (UK) - Castleford
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ease of ordering to a local store for…
Ease of ordering to a local store for collection. Also, professional and helpful staff in the jct32 store.
June 6, 2024
Reply from hmv (UK) - Castleford
Hello Anthony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very helpful and nothing was…
Staff were very helpful and nothing was too much trouble. Very satisfied with the service I received.
May 22, 2024
Reply from hmv (UK) - Castleford
Hi Denise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Castleford
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Castleford
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
We called into HMV today at the Xscape…
We called into HMV today at the Xscape near Wakefield. The young lad who served us was unusual in this day & age in that he was extremely helpful & friendly. Other stores we went into the shop assistants couldn’t lift their head from their phones when we walked in. We normally don’t leave reviews but we both thought HMV & their staff deserved our time & effort in leaving one on this occasion.
May 13, 2024
Unprompted review
Reply from hmv (UK) - Castleford
Hi Mr W
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Castleford
Hi Mr Taylor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Castleford
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Best shop of all time all that needs to…
Best shop of all time all that needs to be said
April 10, 2024
Reply from hmv (UK) - Castleford
Hi Jason
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff Helpful and Knowledgeable
The staff were very knowledgeable and having asked for a much older song, they were great with their persistence in finding it and very patient. I got what I wanted and a 3 Cd with lots of great songs I like, plus the one I really wanted. So a great deal for me, thank you!
April 6, 2024
Reply from hmv (UK) - Castleford
Hi Cheryl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Went to pick up a dvd all straight…
Went to pick up a dvd all straight forward at the checkout desk lady who served me was very polite and efficient.
April 6, 2024
Reply from hmv (UK) - Castleford
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I always use the Castleford HMV and…
I always use the Castleford HMV and they are so helpful every time. Thanks
March 25, 2024
Reply from hmv (UK) - Castleford
Hi sally
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff very knowledgeable
Staff very knowledgeable, efficient and helpful. I ordered a dvd and was kept informed of the progress of my order from the start, and it came when the staff member had said it would.
March 23, 2024
Reply from hmv (UK) - Castleford
Hi Ruth
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
March 20, 2024
Reply from hmv (UK) - Castleford
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Castleford
Hello Christine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Castleford
Hi Mrs Morrison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Castleford
Hi Darren
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good service
It was nearly closing time, I asked where to find a CD the assistant stopped what he was doing, looked for me,then looked up for stock, ordered it, quick pleasant and not a problem. The CD arrived early too and even with the postage still cheaper than on line.
February 2, 2024
Reply from hmv (UK) - Castleford
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great, just have a few problems
Took longer than expected to post and deliver, could track it because the email link would not work but other than that it was great I love my viynl.
January 5, 2024
Reply from hmv (UK) - Castleford
Hi JP
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
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