Really helpful, friendly member of staff in your shop who helped us order the album we were looking for. Great service.
Company replied
Location
Switch location1 Earlham Street, Covent Garden, WC2H 9LL London, GB
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See what reviewers are saying
I loved HMV as a brand, I still do and... I honestly prefer to shop in Fopp Covent Garden. My best experience is with Sam L: friendly, polite and always efficient and a real pleasure to deal with!... See more
Company replied
William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... See more
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Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... See more
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Company details
About hmv (UK) - Fopp Covent Garden
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
1 Earlham Street, Covent Garden, WC2H 9LL, London, United Kingdom
4.6
Excellent
181 reviews
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Last time round at Fopp Covent Garden shop...
Last time round at Covent Garden shop on Shaftbury Avenue was nice; the service was top-class (Mark, you're a legend!); everyone was polite, dedicated, happy!
August 13, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi Eric
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
More visits to come.
Very effient service from the gentleman at the entrance who directed me downstairs to the guy at the counter that gave me my order. Less than 6 minutes from entering the building to leaving on a busy Saturday. Impressed is an understatement. Thank you.
August 21, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi Abdul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I got one of the best* live albums of…
I got one of the best* live albums of all time via Fopp mail order, as album had sold out in store and it arrived within a few days
* joni mitchell @ newport 2022
August 18, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi Richard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Fopp Covent Garden
Hi Ailin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi Deniz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Fopp Covent Garden
Hi Bill
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
The assistant (Stuart?) super helpful, found the obscure item I wanted & ordered for me collected following week, thanks
July 18, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi Robin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service from staff at Fopp Covent…
Great service from staff at Fopp Covent Garden & good communication about delivery of my purchase.
July 21, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Terrible headphones quality
The headphones I purchased were very poor quality. I want a refund
July 19, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi Mohammed
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with your recent order, please contaxt us at store.service@hmv.co.uk so we can assist you further.
Kind regards
staff and ease and availability of…
staff and ease and availability of item, which was sent to home address.
July 2, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great store location and knowledgeable staff
Impressive selection of music and films in-store and always interesting book titles on offer - impossible to walk out empty-handed
June 27, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hello Helen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivered immediately.
June 26, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi Harry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I will always buy from HMV to pay…
I will always buy from HMV to pay homage to my late father
June 27, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi Maurice
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Fopp Covent Garden
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service and speedy response
June 13, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Keeping you informed of your order
June 6, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The record was warped along one edge
The record was warped along one edge, so I had to return it.
May 29, 2023
Reply from hmv (UK) - Fopp Covent Garden
Hi HAROLD
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Very good deals
Very good deals. Keep them on.Easy to pickup the order from the shop.
More shops in London.
May 29, 2023
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