Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... See more
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Location
Switch locationUnit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
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See what reviewers are saying
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... See more
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Would have given 5 stars except collection information on website is out of date and inaccurate. A map of where the store is in relation to transport (tube/bus) would help; with some mobility issues... See more
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The store was easy to find and the staff were professional. Found my item straight away and security were friendly, waited upstairs in the holding area for Rita Ora to arrive around18 minutes late a... See more
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Company details
About hmv (UK) - Westfield London
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, United Kingdom
4.5
Excellent
210 reviews
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James
James! His customer service was amazing. Went out of his way to make it really special for me. (Niall Horan event)
June 12, 2023
Reply from hmv (UK) - Westfield London
Hi Karina
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good opportunity. Shame about the security
Was wonderful to have had the opportunity to finally meet McFly after 20 years.
The queue up to meeting the band was well organised.
However each party should have been able to have had a band photo. The few seconds per band member after a 3 hour wait wasn't good. When we were with the band the security also kept touching my teen to move on.
Instead of feeling absolutely ecstatic to meet the band, due to the security my anxieties were sky high.
The album itself is brilliant. Loving listening to a good mix of tunes.
June 12, 2023
Reply from hmv (UK) - Westfield London
Dear Jules,
Thank you for your review.
In the interest of safety and due to the nature of the fluidity of these events, please note that photography restrictions may apply to our events as such, we do not guarantee photos will be permitted as the decision is solely down to the artist and their management team.
Any photos made available to us will be uploaded when available to us, after the event. We would advise keeping an eye out on our social page for these.
We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a bit of a disappointing experience on this occasion with the security team.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Thanks
Excellent service by manager of HMV…
Excellent service by manager of HMV Westfied. He organised for delivery of dvd I wanted to my home address and advised me if probably arrival date....he was spot on!!! Many thanks.
June 11, 2023
Reply from hmv (UK) - Westfield London
Hi Mrs
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff was very helpful
The staff was very helpful
They gave me a chair because I'm disabled
June 5, 2023
Reply from hmv (UK) - Westfield London
Hi Darren
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Service at pick and collect very gof
June 2, 2023
Reply from hmv (UK) - Westfield London
Hi David
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Product that I'd been hunting for was…
Product that I'd been hunting for was available on line at a good price and promptly ready for collection. Efficient service when went to shop in Westfield, W12 to pick up.
May 31, 2023
Reply from hmv (UK) - Westfield London
Hello Liani
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful assistant
May 27, 2023
Reply from hmv (UK) - Westfield London
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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