Holmes & Hills LLP Reviews 

I wanted to thank Bethan Holland for her high communication skills. She kept me informed and updated at every stage of my staircasing. She was extremely proactive in getting everything in place so that the transaction felt seamless and quick. I would also like to thank Charlotte Bryant and I would highly recommend Holmes & Hills as Sollicitors.

Before we confirmed work with them, was told that they take on minimal clients to allow for sufficient time with the clients that they do take on, well it didn’t seem like that to me.

I felt like the solicitor I worked with was not considerate of the fact that we were first time buyers and therefore not clued up on the process, and also we don't have a legal background. I felt like the communication skills and terminology used could be improved.

They would frequently say things like “refer to X document” when I asked a question. I see their point but when we've been sent several large documents, sometimes not everything is absorbed. It doesn’t hurt to reiterate info. Also 'X document' would often be titled something completely different so it was a constant mind boggle navigating through different documents.

I would constantly have to chase to get responses to emails. Luckily for us we weren’t in a particular rush but it was still frustrating.

Also, I understand that it’s not always possible to respond quickly. In which case a simple “I acknowledge your email. I’ll try to get back to you by the end of the week” would suffice. There was literally never any acknowledgement of my emails. Sometimes it felt like a military operation getting a response.

They would answers queries over phone but sometimes it felt they were being impatient.

The sellers would respond to queries and we wouldn’t receive an update until several days later, this obviously delayed things.

I would constantly have to clarify things, and seeing as they’re legal experts, I feel like they should be more preemptive about certain things. E.g. sometimes I’d follow up on whether the seller has responded to certain queries, and they would simply attach the response with no further comments. Including a comment such as “this would/would not have any legal implications for you” would be a useful touch, and that’s probably their job too. But I'd always have to ask. I’m quite inquisitive by nature but I feel like those that don’t question things might not bode well.

At one point they went on leave for like 10 days. No issue with that, but didn’t send an email to let us know. And didn’t say things like “contact xxx during my absence”.

This make it sound like they were absolutely terrible. They weren’t. They did get the job done at the end of the day. But I feel like the process could have been a lot smoother. Just want people to be aware of certain things. And to be honest, other solicitors might be like this too, so go speak to as many as you can and go with what feels right.

Outstanding service provided by Samantha Savill and her team,this is the Second time we have used Samantha on buying a propert,our experience again was truly exceptional.
Many thanks
Lea Conner

Fantastic service throughout, very polite and professional, explained everything in clear detail. Reception staff was very polite and welcoming.
Was great to your office so close to home.

I would like to express my sincere appreciation to Mr David Sodimu. He is truly one of the best people I have ever met in my life.

I have been in the business industry for the past 26 years, and during this time, I have worked with many professionals, but Mr David Sodimu stands out. He handled my property possession case, and I was amazed by his honesty, professionalism, dedication, and hard work.

What impressed me the most was that he never treated me like just a client or the case as simply my property. He always said, “You are not just my client — I treat every case as if it is my own.” His commitment and personal involvement were truly remarkable.

Because of his efforts, my property possession was completed, and I will always be grateful for that.

I would like to humbly request the partners of the company to recognise his outstanding work. He truly deserves a promotion and even a partnership in the company. Please do not lose a talented and loyal professional like him.

He is truly an amazing person.

I would also like to extend my special thanks to Dee and Jordan for their support.

We thank Rachel Higgins and Jack Ball for their services of staircasing and lease renewal of my property, they were quick to respond to our question and queries . I will recommend them to family and friends if they ever need legal assistance. Thank you once again for your professionalism @ the team of Holmes&hills.

Having dealt with solicitors professionally when I worked for a high street bank, I have never had such a positive experience. Sarah Kirby & her conveyancing team were exemplary & I cannot recommend highly enough!

All the team at Holmes and hills were helpful and easy to deal with. Would definitely recommend using them.

Following a phone call where several reasons were given for the lack of communication, it’s clear that this firm is overworked and struggling to manage its existing workload effectively.

Our experience has been extremely disappointing. We were suddenly dropped at the last minute due to them reaching their “full capacity,” as they claim they aim to “manage our workload carefully to ensure that existing clients continue to receive the level of attention and service they deserve.” This decision came despite the fact that we had already spent money with them on a previous purchase — meaning we were existing, paying clients of the firm. That makes the decision even more unacceptable.

Ironically, during that previous purchase, we waited up to four weeks just to receive basic replies and had to repeatedly chase their team for updates — hardly a reflection of high quality or professional service.

Communication has been poor throughout, and the overall handling of our case has been unprofessional and careless. It’s particularly telling when even something as simple as a client’s name can’t be spelled correctly in emails — I’ve been called Philippo, Fillipo, De Battista, and several other variations. Attention to detail clearly isn’t a strength here.

If you value consistent communication, professionalism, and respect for your time, I would strongly advise looking elsewhere.

High quality of service and professionalism demonstrated throughout my experience. Their knowledge was clearly evident, which immediately put me at ease. They handled our case professionally and kept us consistently informed. The service was seamless, and I would definitely recommend Holmes & Hill's.

Last year I reached out to Holmes & Hills to sell my shared ownership home. Sarah reached out and took on my sale and purchase and I couldn’t be more grateful. Sarah was incredibly kind, polite and professional the whole process. She never made me feel like I had asked a silly question and explained everything thoroughly.
She responded quickly to all my emails which was hugely appreciated.
Sarah was the most reliable and consistent part of my process and she’s an absolute credit to the company. Would highly recommend.

In any dealings with this firm, if there's a concern under the Data Protection Act I recommend seeking advice from the Information Commissioner's offices without delay. (You can do this quite easily by going on the ICO website and starting a Live Chat.) Some companies take sensitive personal data seriously, but this one has an odd approach. Since I noticed my personal data had been shared, I expected fast apologies.

Went to Tiptree office very disappointed with the service of probate for my brother. Jessica Newton dealt with the case and she couldn't get my name right on two occasions calling me June instead of Jean (pretty simple name I thought) which was very annoying considering she had copies of passport, utility bills etc. Not a reassuring handling of the case.

Have used Jack Ball twice now. All went smoothly. Good communication throughout.

I went into the Sudbury office on 20th June to collect my mums will. I saw Dean Stanhope I was a bit gobsmacked by his coldness & complete lack of empathy considering he’s a wills solicitor hr didn’t even say to me “ sorry for your loss” very cold I thought & quite unprofessional as even utility companies have been more empathic towards me on the telephone. It sounds like a small detail but very noticeable I thought hence this review!!

An absolutely outstanding service from start to finish. My solicitor Harry Grant from the Marks Tey office was fantastic from start to finish. Extremely professional, easy to talk to and went above and beyond. Can't thank you enough Harry @ H&H.

Dan

Have used the company for a number of years for various legal matters, and always received the most professional service possible. My experiences have dealt with a few different legal people, but all (the latest Emma) have dealt with the problems efficiently and most importantantly with a smile and extremely pleasant and as mentioned very professional manner. I would wholeheartedly recommend their services and most certainly continue using them for any future legal work.

Zoe Edwards was Patient & Persistent, she handled several stages of a very difficult private property transaction related to Transfer of Equity and immediate sale. Zoe was very friendly with her approach, consistent in her communication and determined to support against the tide of a number of difficult stakeholders. Without Zoe's support I am convinced that our transaction would have taken double the time that it actually took to complete. Thank you Zoe!

Jack Ball handled our shared ownership purchase. He got it completed right on time on the date we requested. He was very responsive and knowledgeable about the whole process. This is so refreshing having instructed other solicitors before who take eons to reply. When we had questions he was happy for us to email him (all included in the price quoted), and sent thorough replies quickly.
Price was pretty good and fixed so we knew what to expect when it came to pay.
The wider team were also very good; everyone we dealt with was helpful and efficient. Rachel followed up with our land registry documents once they were processed, and was helpful with any queries or questions we have had post-completion.
We would not hesitate to use Holmes and Hills again, and would certainly request Jack to deal with any future stair-casing or property purchase. Thank you Holmes and Hills for helping us secure a decent family home!

"I recently worked with Jack Ball Housing Solicitors for my property purchase and staircasing process. Overall, the experience was good, but there was a slight delay due to my solicitor being on holiday. This caused some concern about meeting the valuation deadline, but Jack Ball's team, particularly Rayan and Rachael, worked diligently to push the process forward.

Despite the initial setback, they made every effort to complete the process on time, and I'm grateful for their dedication. Although the fees might be slightly higher than others, the service and expertise justify the cost. Having used Jack Ball previously for my first property purchase, I was confident in their abilities and chose them again for staircasing.

Thanks to their hard work, we completed the process on the last day of our valuation period. I'd like to extend my gratitude to Jack, Rayan, and Rachael for their efforts in making this a successful experience. I would recommend Jack Ball Housing Solicitors to anyone seeking reliable and professional legal services." Thank you everyone