Home Arena Reviews 

Bought online at a good price, customer service were helpful in answering my questions before purchasing. Delivery was quick and having received my purchase the quality is really good for the price i paid. Would order again from home arena

I don't normally comment on purchases via the web but I had such a fantastic service I just had to on this occasion.

What can I say ... flawless from start to finish.

Ordered a bed on Sunday, text message telling me it was dispatched on Monday and delivered Tuesday, can't ask any more than that!

Bed came in two boxes, one looked a bit battered but the goods were OK when opened. This was the easiest installation I had ever done, I was a bit concerned when I saw the photocopied instructions on a single side of A4 but this simply was enough to get the job done, no missing parts and every part fitted together well, good value.

Recommend this company and I would not hesitate to use them again.

Well done!! Keep up the good work.

I recently bought a mattress from Home Arena, it wasn't an expensive mattress but what I got wasn't anywhere near what I ordered, I got a cheap economy mattress that can be bought on ebay for around £35, so I rang them up and was told it was the right mattress just with a different cover, It looked nothing like the mattress on there website, it didn't even have the manufacturers label on it, they said I could send it back but there would be a £25 restocking fee or I could send it back at my own expense which would cost more, I contacted the manufacturer of the mattress that I thought I was getting and they're not very happy (I sent them an email along with a picture of the mattress Home Arena sold me :) Home Arena will be hearing from them soon, so would I buy from Home Arena again.....No they are rude and they think there customers are stupid, there business plan is to make you think you are getting what you paid for and then they send you cheap rubbish, if your not happy you can send it back minus a £25 restocking fee, then they sell it to the next mug and start the hole process again.

If there was an internet shopping hall of shame home arena would be in it.

Extremely Poor Service...

DO NOT USE THEM....

I ordered the barcelona italian bed in February to be delivered on the 1st of April however 2 days before delivery the guy called and said the bed is not in stock... I was SHOCKED.... and he said we only check the stock 2 DAYS BEFORE DELIVERY NO MATTER WHEN U ORDERED... Unbelievable!!! He said we have so and so bed in stock so take that...Obviously I refused as I ordered the bed I wanted not paid for them to randomly give me anything... then he said wait for 2 weeks before we can get it... I had no option but to agree to wait...
then again 2 weeks passed and I inquired about the bed ... Yet again told no bed and it will not come anytime soon...and said take you money back... I checked other sites and it seemed they intentionally did not want to get that bed as it was now more expensive... but they didnt say it... kept saying either money back or wait endlessly... we cant gurantee anything...

called again a few days later was told to wait 5 weeks.... No choice had to wait... as now if I went we another provider they will take that long too..

So again i called in 3-4 weeks to check and insisted I need my bed right now...
So a bloke said you will have it tomorrow as it is lying in stock... Which they did not feel the need to tell me...I was overjoyed and said yes fine...

Next day took a day off and stayed home as i didnt want to cancel the delivery after having waited so long....
The next day came and went... no signs of the bed.... I called their offices the following day... he said which Bed??? Again I was shocked.... then he passed the phone to someone he said I am sorry BLAH BLAH... said the bed was on the way but the COURIER LOST THE BED>>>>> 1 Kingsize bed was lost HAHAAH....
I argued and still had to agree to wait... he said its coming in 4 days now... I had to agree and he said we will get it delivered on Wednesday... again I took the day off on wednesday and waited... called several times before that to confirm and was told yes its coming and is on its way....
Guess What .... Wednesday came and went... Still NO BED....
Called again.. and was told yes we are sorry and so on THE BED WAS DAMAGED IN TRANSIT.... Are you kidding me ....!!!

I wasnt going to take that as an answer had to argue with them saying I have wasted 2 ways wages + 4 months waiting... he said we dont want to give you the bed... take the money... I said you need to pay compensation so which they started mocking...said do whatever u want to..

Absolutely made me Livid... I had to right a complaint to their head office
and was going to take them to small courts claims with my claim for damages... to which they called and said we never said we will deliver bed... Doesn't surprise me anymore !!!

I then told the guy i have all the phone recordings and suddenly he was on his knees... We are sorry please tell us what you want...
I had to in the end go for another bed... But I did make them pay me compensation... and they had to send it special Weekend Delivery... !!!

Still extremely UNHAPPY as the replacement bed itself was faulty...!!!

I just cant believe how pathetic a company can be.... PLEASE STEER CLEAR OF THEM.....

I have already submitted the proof of purchase which they quite smartly ignored and deleted my previous review...I am going to take copies of this review and submit to a news paper as well... As I am sure trust pilot will take it off....

Regards
N

Received item next day as promised and looks great. Recommend this company to any one brilliant service and product received.

I bought a Hyder futon bunk bed for my child and as advertised it was delivered next day without any issues what so ever. Very pleased indeed. I will recommend to family and friends.

Purchased a leather bed and memory foam mattress thrilled with the exceptional quality. Fantastic customer service. Definitely recommend to family and friends.

Bed is as beautiful as it looked online although could have been a lil higher as its rather low! Had a issue with the bed at 1st because the screw holes didnt match up meaning that we had to find different size screws around the house and make alternative holes. Wasnt happy with that aspect at 1st but we sorted it and bed looks lush

Recommend buying from this company great products and service

After an issue all sorted out.

such a great company, i like it.