Homebase - Chatham Reviews 85

Not great when collecting my item I wasn’t asked for any ID when I asked if they wanted to see my ID I was told by the assistant I don’t care who collects it, I’m not your personal shopper. Not great when I have spent £150 on an item!!

Friendly and helpful
All prepared and kind assistant helped carry to van

Quick & easy to order online, ready with 24hrs and collection hassle free!

Easy to order on line and when we collected our items served by a really friendly young woman.

I was dealt with promptly, I had questions about the product and the sales operative was very knowledgeable.

One of the items was no longer available. I was called within an hour of placing the order and refunded immediately

Staff were helpful and chatty, got what I wanted like the plant section often go there to buy plants often find the odd reduced bargain as well. Stuff is always nice quality and it’s local with free parking.

All very efficient and straightforward. Good friendly service at the store.

Items arrived on time , well packed with a friendly driver.

Ashley visited our home from Chatham store to design our new kitchen. She was extremely helpful and knowledgeable and made the process very easy. We then visited the store a couple of days later to review the plan and obtain the quotation. We would highly recommend Ashley and she is a credit to Homebase.

I went to buy some winter flowering plants today from the Chatham store as I was told they had what I wanted. The plants hadn't been watered for goodness knows how long & were so dry they were loose in the pots. If you want to sell plants, you need to water them !!! I did mention to a member of staff that the plants needed watering but was met with a stoney silence.
Staff training may need updating!

Found what I was looking for in clearance. Picked it up the next day. Helpful friendly staff. I am very happy.

Why do you overthink these things. It wasn't a great experience. I ordered something you got it ready and I collected it. It forfilled the requirements of the contract. Nothing to get excited about.

Ordered and picked up quickly
No waiting, great service.

Really helpful staff. Went above and beyond to help

We went to Homebase in Chatham, not even realising they sold kitchens. We were greeted by a lovely young lady named Ashley. She gave us so much information and helped us to design an amazing kitchen. I can be quite particular and nothing was too much for her. She thought of things we could do that we didn’t think were possible. I now have a completed kitchen that is amazing. This is the 3rd kitchen I’ve replaced now and I have to say the quality of the units and doors is the best one I’ve ever had. Ashley thought of absolutely everything and added some amazing features for us. The detail in the design was superb and I now love showing it off to my friends. The units are very solid and easy to assemble. I would thoroughly recommend the store in Chatham and Homebase kitchens as a whole.

We came to buy a small cabinet that wasn't in stock at our local store, we enquired at the customer service desk and Tom helped us he was very helpful and even carried it to our vehicle, thank you for your help Tom

Dealt with quickly and efficiently with a smile too .

Your customer service lady was rude . I was then handed a very dusty item that I had paid for. I had to rub the dust off before leaving the store to ensure the item was not damaged. There was no box

Staff were very helpful, friendly and attentive