The click and collect is 45 minutes away. Picked up the storage unit and it was broken. Contacted the after sales and reported the problem and Luke was great, arranged for a replacement and DHL to pic... See more
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See what reviewers are saying
I needed a water hose connector, which required a staff member to disable the security tag. Page, a member of staff, approached me to offer help. I showed her the broken ones. She said it would be qu... See more
I loved it in omebasew today staff made sure i got best deal on bedding plants , Tom was a delight, and Steven what a jolly fellow he is (like a young santa claus). Gave me all advice i needed to fix... See more
Ashley visited our home from Chatham store to design our new kitchen. She was extremely helpful and knowledgeable and made the process very easy. We then visited the store a couple of days later to re... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Chatham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Horsted Retail Park, Maidstone Road, ME5 9SQ, Chatham, Kent, United Kingdom
- 0345 640 7051
3.7
Average
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Good Shopping Experience
A quick response to my order,good value for the price,friendly staff.Efficient all round,well done.
July 20, 2024
Unprompted review
Great customer service and support
Great customer service and support. I had a young lady look up products on their instore computer, and given advice on what best product and price to buy.I brought a lot instore, and was given assistance to the car park,with my shopping, for which I was very grateful
July 22, 2024
Unprompted review
Staff shortages meant long wait for…
Staff shortages meant long wait for click and collect, only I staff member around on till. She was lovely then had to come off till to serve myself and another customer . Then she went back to till where another staff opened another till.
The service was good as far as nice friendly staff
July 17, 2024
Unprompted review
It was easy.Really friendly.
June 25, 2024
I wasn’t sure what to do but a lady…
I wasn’t sure what to do but a lady told me . It was quick and easy
June 20, 2024
Unprompted review
Quick and easy service.
June 2, 2024
Unprompted review
Visited your Rochester store and was…
Visited your Rochester store and was looked after by Tetiana (hope that’s the right spelling) such a lovely person. Really patient with my daughter as she went through colour options (for ages) and helped me find everything I needed! Thank you again!
May 27, 2024
Unprompted review
I clicked and collected
My click and collect text arrived within the hour. My order was in a trolley all ready to go. Very slick. Saves finding item in the store. Good price too. Will use it again
May 24, 2024
Unprompted review
The staff member helped with getting…
The staff member helped with getting plant for me as I'm in wheelchair.
May 26, 2024
Unprompted review
Great stuff
Came in with low expectations of a quick and simple grab and go shop , found they had a lot more of what I needed , Paul was fantastic guiding me aisle by aisle to gather up what I needed , took me to smiley ladie at check out
May 4, 2024
Unprompted review
Great service super fast shipping
May 1, 2024
Super Steve
I loved it in omebasew today staff made sure i got best deal on bedding plants , Tom was a delight, and Steven what a jolly fellow he is (like a young santa claus). Gave me all advice i needed to fix my strimmer, and helped me load compost in to my car if i could of taken him home with me i would thank you homebase Chatham
May 4, 2024
Unprompted review
Chatham Homebase. Home of top Staff.
Bought some decking online with a discount code and had reason to go pick it up. Nothing special, however the staff were awesome, it was busy, they looked short staffed but I was still served with a smile and with an efficiency that would have made a time and motion inspector wet theirself with joy. The I'm sorry I didn't grab your names but kudos to the lovely lady and gent that helped me. Made my day a little brighter. Nice one.
May 2, 2024
Unprompted review
Good intelligent service
I needed a water hose connector, which required a staff member to disable the security tag. Page, a member of staff, approached me to offer help. I showed her the broken ones. She said it would be quicker if she got them from the stockroom. This she did in under a minute. Meanwhile a supervisor asked if I was being helped.
I don't normally bother doing reviews. However, this showed intelligence, good knowledge of the stock room, and efficiency.
May 1, 2024
Unprompted review
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