The click and collect is 45 minutes away. Picked up the storage unit and it was broken. Contacted the after sales and reported the problem and Luke was great, arranged for a replacement and DHL to pic... See more
Company replied
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See what reviewers are saying
I needed a water hose connector, which required a staff member to disable the security tag. Page, a member of staff, approached me to offer help. I showed her the broken ones. She said it would be qu... See more
I loved it in omebasew today staff made sure i got best deal on bedding plants , Tom was a delight, and Steven what a jolly fellow he is (like a young santa claus). Gave me all advice i needed to fix... See more
Ashley visited our home from Chatham store to design our new kitchen. She was extremely helpful and knowledgeable and made the process very easy. We then visited the store a couple of days later to re... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Chatham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Horsted Retail Park, Maidstone Road, ME5 9SQ, Chatham, Kent, United Kingdom
- 0345 640 7051
3.7
Average
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Woww
Wow! What lovely staff at Chatham Homebase! Helped me out to the car and to put the large delivery in the car whilst I had my 2 year old with me. Such a great help so impressed!
January 11, 2024
Unprompted review
Online order
Easy to order online and waiting for me when I picked it up
December 27, 2023
Unprompted review
Reply from Homebase - Chatham
Hi Brian,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Very helpful and friendly
Very helpful and friendly
Unfortunately my fault completely as will have to reurn as too small
December 20, 2023
Unprompted review
Reply from Homebase - Chatham
Hi Helen,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Reply from Homebase - Chatham
Hi Yvonne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
After going to 4 different stores to…
After going to 4 different stores to choose particular Christmas tree I had to order on line and get what was sent although it was ok I was unable to choose. The ordering and collection was good
December 2, 2023
Reply from Homebase - Chatham
Hi MS,
Thanks for your feedback. We’re sorry for any disappointment this has caused to you - We are pleased the ordering and collection was okay in the end. Please don't hesitate to reach out if you have any further issues
Thanks,
Team Homebase
Yourdissatified customer service in the chatham…
Your customer service in the chatham store could get a simple address right causing me great stress and money keep phoning to try to sort it,will never order from homebase again bq have my custom now.
December 5, 2023
Reply from Homebase - Chatham
Hi Carolyn,
Thanks for your feedback. We’re sorry for any disappointment this has caused to you. We have just shared this with the instore management team to review further - please reach out if you need any further support.
Thanks,
Team Homebase
Ordered online and same day collection
Ordered online and same day collection
Very happy with quick service
November 30, 2023
Reply from Homebase - Chatham
Hi Freja,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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