The click and collect is 45 minutes away. Picked up the storage unit and it was broken. Contacted the after sales and reported the problem and Luke was great, arranged for a replacement and DHL to pic... See more
Company replied
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See what reviewers are saying
I needed a water hose connector, which required a staff member to disable the security tag. Page, a member of staff, approached me to offer help. I showed her the broken ones. She said it would be qu... See more
I loved it in omebasew today staff made sure i got best deal on bedding plants , Tom was a delight, and Steven what a jolly fellow he is (like a young santa claus). Gave me all advice i needed to fix... See more
Ashley visited our home from Chatham store to design our new kitchen. She was extremely helpful and knowledgeable and made the process very easy. We then visited the store a couple of days later to re... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Chatham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Horsted Retail Park, Maidstone Road, ME5 9SQ, Chatham, Kent, United Kingdom
- 0345 640 7051
3.7
Average
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul was extremely helpful and patient…
Paul was extremely helpful and patient even tho I was a difficult customer. Credit to homebase
5 stars
April 29, 2024
Unprompted review
Great friendly and helpful staff
Great friendly staff it's nice to shop somewhere where they know their stuff
April 27, 2024
Unprompted review
Collected just before closing time
Collected just before closing time. Sales assistant sweeping up greeted me with a big smile.
Very good experience.
April 25, 2024
Unprompted review
I was served by a lovely lady called…
I was served by a lovely lady called sue who was very welcoming and helpful with getting my order quickly, I would like to pass on these thanks for the great service
April 25, 2024
Unprompted review
Lovely experience
I don’t normally take the time to write reviews about places I visit but I thought I should.
I visited homebase today at 17:36,
I was served by Suzanne who had a lovely smile on her face,
There where 2 men at the other till that click and collects where.
We all then had a bit of banter we were all smiling and laughing!
It’s so nice to be able to have a bit of banter and a laugh with workers these days and they made the whole shopping experience much better!
So many people are moody it just puts a dampener on the day.
But these 3 people made my night, I was still giggling in the car.
Credit where it’s due thank you!
I’m gutted I didn’t get the 2 mens names but I’m sure they know who they are 😊
Thank you!
April 23, 2024
Unprompted review
Click and collect
Ordered online and the product was available to collect a hour later but sadly we couldn't collect until nearly closing time but nethertheless 2 strong young men helped to load the 25 bags of Plumb Slate into the van
Excellent job boys.
April 6, 2024
Unprompted review
Happy customer. Shop open so I could get what I needed…
Shop open so I could get what I needed after work , store easy to navigate to find products and served efficiently and politely by staff. What more would we ask for. Many thanks
April 8, 2024
Unprompted review
Easy to click and collect
Easy to click and collect. And the man at homebase Chatham when I collected was so friendly and helpful.
April 3, 2024
Unprompted review
Delivery very quick and on time
March 20, 2024
Triton amber 3 electric shower
Price availability and stuff friendliness. Hassle free and payment offers all available. Im really happy with the purchase experience.
March 24, 2024
Unprompted review
Totally Floored..!!
Great price deal on laminate flooring...easy to order and delivered on time.
March 10, 2024
Gardening Goods
Having what I needed was in stock. Being able to click and collect.
March 11, 2024
Unprompted review
Brilliant customer care
March 10, 2024
Unprompted review
Went into store to buy a sideboard to…
Went into store to buy a sideboard to be told by the member of staff its only available online and not stocked. Went home to order and found there were 3 in stock available for click and collect. Waste of a journey.
March 2, 2024
Unprompted review
Reply from Homebase - Chatham
Hi Richard,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Great service from some lovely staff
Great service from some lovely staff. Always so helpful and friendly which is why I come back
February 28, 2024
Unprompted review
Nice helpful staff
One of the boxes had a broken lid and there were no more available. They gave us a discount which we were happy with. Very nice, helpful staff.
February 24, 2024
Unprompted review
Helpful young woman on till…
I brought extra couldn't resist a plant as was given a lift .girl in till helped me and also went to fetch my paint and bulbs ordered
February 11, 2024
Unprompted review
Just so so simple.
Just so so simple.
How it should be.
Ordered for my sister in law from a different store.
Collection available within the hour.
Bravo HomeBase
January 21, 2024
Unprompted review
We use this Homebase often and we are…
We use this Homebase often and we are always made welcome by Ailsa she’s always more then happy to help and always smiling
January 11, 2024
Unprompted review
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