The click and collect is 45 minutes away. Picked up the storage unit and it was broken. Contacted the after sales and reported the problem and Luke was great, arranged for a replacement and DHL to pic... See more
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See what reviewers are saying
I needed a water hose connector, which required a staff member to disable the security tag. Page, a member of staff, approached me to offer help. I showed her the broken ones. She said it would be qu... See more
I loved it in omebasew today staff made sure i got best deal on bedding plants , Tom was a delight, and Steven what a jolly fellow he is (like a young santa claus). Gave me all advice i needed to fix... See more
Ashley visited our home from Chatham store to design our new kitchen. She was extremely helpful and knowledgeable and made the process very easy. We then visited the store a couple of days later to re... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Chatham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Horsted Retail Park, Maidstone Road, ME5 9SQ, Chatham, Kent, United Kingdom
- 0345 640 7051
3.7
Average
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dealt with quickly and efficiently with…
Dealt with quickly and efficiently with a smile too .
September 13, 2024
Unprompted review
Your customer service lady was rude
Your customer service lady was rude . I was then handed a very dusty item that I had paid for. I had to rub the dust off before leaving the store to ensure the item was not damaged. There was no box
September 6, 2024
Unprompted review
Reply from Homebase - Chatham
Hi Jackie,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Staff were very helpful
Staff were very helpful, friendly and attentive
September 4, 2024
Unprompted review
Badly organised 2nd party delivery
I got up a 6.00am in anticipation of a delivery which could arrive any time between 7.00am and 7.00pm. As I hadnt recieved any prior delivery time notification, I had to be up early. As it turned out, I didnt get any call or notification until 6.30pm with the driver saying they were just starting loading my order in Rochester. Eventually arrived at 7.30pm. The driver advised me he had a delivery time advised for 7.30pm anyway. Not exactly the service expected, and clearly not the drivers fault.
August 31, 2024
Reply from Homebase - Chatham
Hi Tyrone
We really appreciate you bringing this to our attention. We're as disappointed as you and will be sharing your feedback with our Home Delivery team. As a gesture of goodwill and apology we have arranged for a £10 gift card to be sent out to you in the post.
Many Thanks
Team Homebase
This is my local store and despite the…
This is my local store and despite the team being few and far, they're always helpful and friendly
September 2, 2024
Unprompted review
So I wanted two pilows
So I wanted two pilows. Check internet stock 8.
Lame disclaimer about availability
Went there .They have none.Everybody pleasant. Manager gave explanation about stock problems.
Waste of my time.
CEO take note ….your business is sinking .
September 2, 2024
Unprompted review
Reply from Homebase - Chatham
Hello,
Thank you for your review, as you pointed out our website does state there can be variances between our online stock and in store availability due to theft, damage and human error. We are sorry for any inconvenience caused.
Kind Regards
Team Homebase
Brought online click and collect
Brought online click and collect, went to collect and so easy perfect no problem’s
August 30, 2024
Unprompted review
Doenst open earlier when website said it did for c+c
Website stated opened half hour earlier on a Sunday for click and collect. Someone saw me at the door but didn’t bother opening them. Stood outside for half hour. Just lazy. Came into store for 2 minutes and then out. Don’t advertise you open earlier when you don’t. Wasted half hour of my time, cheers
August 25, 2024
Reply from Homebase - Chatham
Hello Robert,
Thank you for taking the time to leave a review, we will make sure to mention this to the store you visited.
Kind Regards
Team Homebase
The guys in store were really helpful
The guys in store were really helpful, kept me in touch when the item was ready.
Thanks
August 24, 2024
Unprompted review
Great Service and Support.
I recently visited the store to buy a couple of things and in the end after speaking to a really helpful member staff called Paige I bought a garden settee (Alexandria). Paige took care of the order and arranged for someone to help me with it to the car. Excellent customer service which is why I use my local Homebase.
August 17, 2024
Unprompted review
Simple to order and ultra fast to…
Simple to order and ultra fast to collect.No problems from start to finish.A well organised system.Thank you
August 21, 2024
Unprompted review
Staff very efficient when I picked up…
Staff very efficient when I picked up my order
August 12, 2024
Unprompted review
Help with loading stones into trolley
I went to Chatham branch to look at some stones for my garden and decided to purchase 8 bags. Ailsa was very helpful, she found a trolley and loaded up the bags of stones for me and took me straight to the checkout to pay. She then called Michael to take the trolley to my car, where he unloaded the 8 bags of stones. I found these 2 staff very helpful and nothing was too much bother for them, thank you both.
August 6, 2024
Unprompted review
No delivery offered, item too large to collect
Ordered some garden furniture online and delivery not offered. So I went to Chatham to collect. Of course the box was too large to fit into my car (I have a small SUV). Luckily the young guy in store helped me to remove everything from the box and I managed to squeeze it in, but it wasn't ideal. Friendly helpful staff but poor that I had the stress of getting it in my car to drive away. Furniture appears good quality but yet to assemble it.
August 3, 2024
Unprompted review
No improvement needed and…
Couldn't of been easier to purchase and collect
July 27, 2024
Unprompted review
order hasn't turned up
July 26, 2024
Reply from Homebase - Chatham
Hello there,
Thank you for your review, we have spoken to store and they have now reached out to you. If you have any further queries please get in touch.
Kind Regards
Team Homebase
Order ready to collect
Order ready to collect, so no waiting. Staff so nice and professional.
July 26, 2024
Unprompted review
Went to buy some tree wound sealer and…
Went to buy some tree wound sealer and didn't have any. Asked the lady and she want much help.went to DIY and they had it
July 24, 2024
Unprompted review
Reply from Homebase - Chatham
Hi,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new?) if you would like to discuss this further.
Team Homebase
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