We bought a kitchen through Homebase and the whole process from design to delivery was very well handled. We had the loveliest designer (Samyra Ahmed - thank you again!) at the Harrogate branch. She d... See more
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See what reviewers are saying
I cannot thank Ellie enough at your Harrogate branch for helping us choose our new garden furniture and home furnishings. Ellie also gave us delivery options which really helped us make our decision e... See more
Queued for ten minutes at the till, only for the cashier to say I’m closing the till as I’m knocking off now, the store was very busy with only that till open. Had to queue then at customer service de... See more
Company replied
We bought our kuchen mobel kitchen through homebase with our designer Samyra. Samyra was excellent from beginning to end and knew everything. Her communication between us and Kuchen mobel was brillian... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Harrogate
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Plumpton Park, HG2 7LD, Harrogate, North Yorkshire, United Kingdom
- 0345 640 7450
4.5
Excellent
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First rate service and price
August 5, 2024
Unprompted review
We had various time slots and our sofa…
We had various time slots and our sofa was delivered within the 12 hours but only just. We were asked for a review hours before it was delivered and also told us that it was delivered hours before we actually received it - so we were not impressed with the system you have but the 2 delivery men were very pleasant
August 1, 2024
Reply from Homebase - Harrogate
Hi Pat,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. We'll ensure your comments regarding the time accuracy is logged with the relevant team. Please reach out if you wish to discuss further.
Thanks,
Team Homebase
Reply from Homebase - Harrogate
Hi There,
We're sorry to hear the cushions are damaged.
We have asked the store to reach out to you to resolve this.
Many Thanks
Team Homebase
Great communication easy ordering
August 1, 2024
Unprompted review
Lawnmower aw what I searched for
Saw what I searched for, the item was on their sale, ordered and paid online, within 40 mins was informed order was ready to collect, off I went, gave my order number with ID, collected and off I went with item, so easy and the staff were very pleasant.
July 31, 2024
Unprompted review
Excellent first time ordering on line process
Very simple ordering process throughout my search and completion followed by straightforward communication confirming order and collection
July 26, 2024
Unprompted review
Fast service
Brilliant company quick service easy to use when ordering on line
July 17, 2024
Unprompted review
Really nice till operator
Really nice till operator , very helpful staff, easy exchange of item,
June 22, 2024
Unprompted review
Kitchen Review
We bought a kitchen through Homebase and the whole process from design to delivery was very well handled. We had the loveliest designer (Samyra Ahmed - thank you again!) at the Harrogate branch. She designed everything very calmly with us and sorted out all our requests (despite us being what many would call picky customers!). We now have a lovely kitchen which is excellent quality, couldn’t be happier!
May 20, 2024
Unprompted review
First impressions not great
First impressions not great. Store looked very scruffy and untidy. I had to collect a large item. The assistant suggested I got a trolley to move my purchase. No offer of assistance was given and I struggled for 10 minutes to lift the damaged box into my car by myself.
June 5, 2024
Unprompted review
Reply from Homebase - Harrogate
Hi There,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Super quick and friendly.
June 5, 2024
Unprompted review
Excellent service at pick up from the…
Excellent service at pick up from the store website easy to navigate available on click and collect within the hour and cheapest price in the net - can’t say anymore than that 👍
June 1, 2024
Unprompted review
Homebase click and collect.
Ordered and collected same day. Ready when I arrived at store.
May 28, 2024
Unprompted review
Received my goods
Received my goods. From yodel not a great start.
Open the box took every thing out laid it all on the floor only to discover NO instructions and No tools .
May 25, 2024
Reply from Homebase - Harrogate
Hi Imelda,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Thanks,
Team Homebase
Easy to order online and click and collect. Then quick pick up at my local Homebase store. All ready now to paint
Easy to order online
May 24, 2024
Unprompted review
First class communication
Ordered through click & collect - First class communication thank you
May 22, 2024
Unprompted review
Excellent service
May 16, 2024
Unprompted review
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