Ordered shelves £180.00 worth only received part order three parcels on order only received 2 4 shelves missing no phone contact at Homebase customer service Email only what a waste of time no one w... See more
Location
Switch locationUnit 12 Drakehouse Retail Park, Drakehouse Way, Waterthorpe, S20 7JJ Sheffield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had bought a really poor lawnmower (Sovereign cordless) and returned it to the shop even though I had lost the receipt. The staff at Drakehouse Sheffield were fantastic and took it back no questions... See more
Samantha (employee at Crystal Peaks Sheffield) was an absolute angel when I was exchanging an item I had picked up only an hour previous. Like a fool, I had told her I didn't need a receipt on my orig... See more
Everyone we dealt with was friendly and efficient....our click and collect order was collected by ourselves from the shop floor as we had ordered using the Easyfundraising app to raise a bit of money... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Sheffield Drakehouse
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 12 Drakehouse Retail Park, Drakehouse Way, Waterthorpe, S20 7JJ, Sheffield, United Kingdom
- 0345 640 7839
4.2
Great
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy collection and fast service
Very easy collection and fast service
April 24, 2024
Unprompted review
Fantastic
Fantastic, I had ordered the wrong item on click and collect they sorted it out for me straight away no problem
Good service, very helpful and friendly staff
April 21, 2024
Unprompted review
Always enjoy shopping with Homebase
Always enjoy shopping with Homebase, easy to use website. Good customer service. Everything goes smoothly. The instore team are always friendly and helpful
April 11, 2024
3 Drawer Rattan Effect Storage
This item is very practical and more than satisfactory for my needs. Although it’s plastic looks very good quality and was delivered swiftly on the date stated.
April 9, 2024
Purchased 2 supposedly RED tree…
Purchased 2 supposedly RED tree peonies, and nurtured them for 3 seasons. Tree peonies take several years to bloom and on their fourth season ( granted earlier than expected) they are Cerise Pink! As I have 3 others in my garden of different colours one being Pink I didn’t want another. When you purchase something you expect it to be as discribed.
April 16, 2024
Unprompted review
Reply from Homebase - Sheffield Drakehouse
Hi Bena
Thanks for leaving a review. We're sorry to hear that you've had an issue with our product. We take quality very seriously, and we would like to investigate this further. Please contact us directly at so we can discuss your experience and find a resolution: https://help.homebase.co.uk/hc/en-gb/requests/new
Many Thanks
Team Homebase
Helpful Staff!
Great Service. A very helpful member of staff assisted us. Good to still have these shops to go to and browse.
April 11, 2024
Unprompted review
Great service 👏 so very quick to…
Great service 👏 so very quick to deliver well done yet again thanks 😊
April 4, 2024
Poor quality collection
Boxes of tiles were partially open and one was missing a side containing details such as the batch number. We asked if they were from the same batch and the lady we collected from said yes. On opening at home we found that one box was different colour, white instead of grey. Two tiles were broken. We had to return to the store to rectify and we now have the same colour but we don't know if they from the same batch.
April 5, 2024
Unprompted review
Reply from Homebase - Sheffield Drakehouse
Hello Andy,
Thanks for bringing this to our attention. We’re sorry to hear you're not happy with the product. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) if you would like to discuss this further.
Team Homebase
Excellent customer service
The Homebase staff ( Claire & Samantha ??@Drakehouse) went over and above to make sure I was able to buy some lovely cube units and storage boxes. Could have been an entirely different experience without their help and advice. Really pleased with my purchase
April 4, 2024
Unprompted review
GREAT CUSTOMER SERVICE
Went to collect my order of heavy bags of topsoil and bark today and it was waiting on a trolley for me. What makes the service exceptional is that the assistant on click and collect asked me to wait just a minute whilst she got someone to take it to my car for me and to unload it into my boot. As an older lady I felt this was very kind of them, and much appreciated.
April 3, 2024
Unprompted review
Click & Collect very fast and easy
Click & Collect very fast and easy, staff are very helpful.
April 2, 2024
Unprompted review
Always great customer service at the…
Always great customer service at the Drakehouse branch.
Thank You
April 1, 2024
Unprompted review
Easy to order speedy delivery and a1…
Easy to order speedy delivery and a1 delivery guy
March 8, 2024
Delivery was on time and delivered with…
Delivery was on time and delivered with care,the product was all there,had no problems at all
March 10, 2024
Easy ordering, free click & collect
Easy ordering, free to click and collect...
March 12, 2024
Unprompted review
Homebase is the best
I bought two large garden boxes and the courier carried both one at a time and put them in my garden. It was a excellent service and I shall be using homebase again. Thank you so much for all your effort .
March 3, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.