Regent Home of Sewing Reviews 

218
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

This is my favourite shop. The staff are always so helpful and friendly. And the choice of materials, well there is something for everyone

Rated 5 out of 5 stars

Fantastic service Jon was really helpful. My machine arrived 24 hours after I’d ordered it. Great machine at a great price. I will definitely be recommending this shop to my sewing friends

Rated 5 out of 5 stars

I had my Brother sewing/embroidery machine serviced recently and I couldn't be happier with the service. The staff were personable and friendly, the work was completed in a timely manner, for a very... See more

Rated 4 out of 5 stars

Very helpful staff. Fabric a good value for money. Large selection of haberdashery. Come the day I finish my fabric stash or need something different I’d shop here again.

Company details

  1. Sewing Machine Store
  2. Embroidery Shop
  3. Fabric Store
  4. Haberdashery
  5. Sewing Machine Repair Service
  6. Sewing Shop

Written by the company

Trading Over 60 Years, we're a 3rd generation family business based in Ilford Essex, on the cusp of east London. Starting from humble beginnings as a one man engineer, servicing industrial sewing machines in factory's, grown to the - 'home of all your sewing needs'. We pride ourselves on offering high quality customer service, with an in depth product knowledge, new technology, old fashioned values! ​ We sell sewing machines of all types, both industrial & domestic from leading brands Babylock, Bernette, Bernina, Brother, Elna, Husqvarna Viking, Jack, Janome, Juki, Pfaff, with display models for you to come in and try, and 100's of machines in stock. As well as overlockers, coverstitch machines, embroidery machines including multi needle embroidery machines, sewing machine accessories & supplies, sewing furniture such as horn cabinets. ​ We service & repair domestic machines of all brands in our purpose built workshops, with industrial machines carried out on site. ​ We stock fabrics for all occasions; craft, patchwork & quilting, bridal & special occasion, wools & suitings, laces, curtains & blinds. We also have all the haberdashery, knitting yarn, trimmings, buttons & other accessories to go with your creations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

218 reviews

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4.8

All reviews

(218)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding company

Outstanding company, excellent customer services, great products for all your sewing needs. Good delivery service. Advice given on all products sold. Very very happy with Regent Home of Sewing. Thank you!

February 26, 2024
Rated 5 out of 5 stars

Customer service with a personal touch

Great customer services, items dispatched the next working day and a courtesy call from them to say thank you for the order and also to talk us through our choices and any questions.

Fantastic service, will be ordering again.

February 26, 2024
Rated 5 out of 5 stars

Replacement Spool Pin

I ordered a replacement spool pin for my Brother Innov-is 15. Item arrived quickly & ordering was easy peasy!! I just need to get hubby to fit it now! I'd definitely order from here again.

February 16, 2024
Rated 5 out of 5 stars

The best!

Super friendly, helpful team. I can't recommend Jon and Keith enough, they're thorough and genuine people and very knowledgeable. I wouldn't buy my machines from anywhere else. Highly recommended

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

My order arrived quickly and was well packaged. When I tried to use the foot pedal it was not working properly. I rang the store and spoke to Jon who was extremely helpful. I did have to send it back, I did have an issue with that, but again Jon quickly solved the problem. A few days later Jon called me to let me know that the pedal was faulty and offered me a refund or a new pedal. The matter was dealt with in a pleasant and efficient manner and I would definitely shop there again.

January 15, 2024
Rated 5 out of 5 stars

Excellent service throughout

Helpful and prompt dispatch of PFAFF sewing machine ordered for my wife’s birthday. Informed about delivery throughout. Arrived when expected. Very helpful and knowledgeable during follow up phone call by my wife to order additional supplies.

January 18, 2024
Rated 5 out of 5 stars

Aran yarn

What service so helpful .One of my items was unavailable at time of ordering.They sent me one of my items with the other to follow.Couldn’t ask for better service.I was kept informed on my order right up to delivery.So grateful .Thanks again S Betts

January 18, 2024
Rated 5 out of 5 stars

Buying Sewing Machine for 11 year old

We come across many things that make our day special. This recently happened when I visited Home of Sewing at Ilford and met Jon.
Recommending a beginners sewing machine came in very handy, but the way of explaining the way it works with such detail and patience, made it last for years to come for an 11 year old child.
Jon - You are awesome
Couldn't thank you enough.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. I am new to sewing but the gentleman who served me made me feel welcome, answered all my questions and was very helpful. I wanted to find a local shop where I can visit and talk to real people rather than browsing the Internet, and I have found it.

January 2, 2024
Rated 5 out of 5 stars

Reliable

This is the third time I've ordered knitting wool from this company and it's arrived, as advertised, within a couple of days with no hassle at all.

December 18, 2023
Rated 1 out of 5 stars

The wool I ordered was not in stocks.

December 14, 2023
Unprompted review
Regent Home of Sewing logo

Reply from Regent Home of Sewing

Thank you for taking the time to leave your comments and we are sorry that sadly the knitting yarn ordered wasn't in stock. We do try to keep on top of all our inventory but being a small family run company sometimes things do slip through the net for which we apologise for.

We look forward to your next shop with us.

Kind regards,
from all the team at Regent Home of Sewing.

Rated 4 out of 5 stars

They had what I wanted and dispatched…

They had what I wanted and dispatched it in a timely manner. I was annoyed at the delivery charge, as most of the people I buy from don't charge for delivery. Probably would not use again because of this.

November 29, 2023
Regent Home of Sewing logo

Reply from Regent Home of Sewing

Thank you for your super review, it's excellent to know your pleased with our dispatch time. Sadly as we send out all orders tracked through Royal Mail the delivery cost cannot be absorbed under £35.00 but we do hope that you choose to shop with us again. Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Very well packed, good prices.

Received my machine promptly. I was messaged when dispatched and when it would arrive. I locked into a black Friday deal with money off, which was brilliant. My machine was fantastically packed, very procted with lots of fragile label's. I would certainly recommend this long term family business.

November 24, 2023
Regent Home of Sewing logo

Reply from Regent Home of Sewing

Thank you for your super 5* review, we are very pleased you received your order quickly and safely and that our Black Friday offers went down well! Thank you for your business and support from all the team at Home of Sewing.

Rated 3 out of 5 stars

Great products

Lots of great products and prices reasonable. It was a pain putting in my address details as it insisted line 2 was needed even though most in the UK don't have a line 2.

November 30, 2023
Unprompted review
Regent Home of Sewing logo

Reply from Regent Home of Sewing

Thank you for your super review, and for shopping with us! We will pass your comments onto our tech guys to see if the site can be improved. Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Amazing staff

Amazing staff, great shop

November 17, 2023
Regent Home of Sewing logo

Reply from Regent Home of Sewing

Thank you for your lovely comments and amazing 5* rating. Thank you for your business and support from all the team at Home of Sewing.

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