Regent Home of Sewing Reviews 

218
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

This is my favourite shop. The staff are always so helpful and friendly. And the choice of materials, well there is something for everyone

Rated 5 out of 5 stars

Fantastic service Jon was really helpful. My machine arrived 24 hours after I’d ordered it. Great machine at a great price. I will definitely be recommending this shop to my sewing friends

Rated 5 out of 5 stars

I had my Brother sewing/embroidery machine serviced recently and I couldn't be happier with the service. The staff were personable and friendly, the work was completed in a timely manner, for a very... See more

Rated 4 out of 5 stars

Very helpful staff. Fabric a good value for money. Large selection of haberdashery. Come the day I finish my fabric stash or need something different I’d shop here again.

Company details

  1. Sewing Machine Store
  2. Embroidery Shop
  3. Fabric Store
  4. Haberdashery
  5. Sewing Machine Repair Service
  6. Sewing Shop

Written by the company

Trading Over 60 Years, we're a 3rd generation family business based in Ilford Essex, on the cusp of east London. Starting from humble beginnings as a one man engineer, servicing industrial sewing machines in factory's, grown to the - 'home of all your sewing needs'. We pride ourselves on offering high quality customer service, with an in depth product knowledge, new technology, old fashioned values! ​ We sell sewing machines of all types, both industrial & domestic from leading brands Babylock, Bernette, Bernina, Brother, Elna, Husqvarna Viking, Jack, Janome, Juki, Pfaff, with display models for you to come in and try, and 100's of machines in stock. As well as overlockers, coverstitch machines, embroidery machines including multi needle embroidery machines, sewing machine accessories & supplies, sewing furniture such as horn cabinets. ​ We service & repair domestic machines of all brands in our purpose built workshops, with industrial machines carried out on site. ​ We stock fabrics for all occasions; craft, patchwork & quilting, bridal & special occasion, wools & suitings, laces, curtains & blinds. We also have all the haberdashery, knitting yarn, trimmings, buttons & other accessories to go with your creations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

218 reviews

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4.8

All reviews

(218)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response to email query and order…

Quick response to email query and order processed quickly. Good service.

June 12, 2023
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Reply from Regent Home of Sewing

Thank you for your wonderful 5* review, we are pleased our speedy response is appreciated! Thank you for your business and support from all the team at Regent Home of Sewing.

Rated 5 out of 5 stars
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Reply from Regent Home of Sewing

Thank you for your super review and it's wonderful our advice is appreciated! Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. John has been extremely helpful in helping me to choose which fabrics to order.
Once ordered the fabrics were delivered the following day - excellent quality cotton and a really good price too.
Thoroughly recommend this shop.

May 8, 2023
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Reply from Regent Home of Sewing

Thank you for your wonderful 5* review and it's great to know delivery was fast, so you can get started on your sewing! We can't wait for your next experience with us. Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars
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Reply from Regent Home of Sewing

Thank you for your super 5* review and excellent to know delivery was fast. Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Great Website to order from.

Very easy sight to order on. Didn't go through the interrogation that a lot of sites do. Name, Address and phone number. Didn't have to create an account. That was it. Great website for ordering.

May 1, 2023
Unprompted review
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Reply from Regent Home of Sewing

Thank you for your excellent review and we will pass the plaudits onto our tech team who will be very grateful for their hard efforts. Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Amazing experience. Thoroughly recommend.

Amazing experience/
Regent House of Sewing (and John in particular) made the purchase of my Pfaff 635 an extremely easy and pleasant experience. All my phone queries were dealt with quickly and I am thrilled with my machine - and all the extras. Thank you so much. I can thoroughly recommend.

April 17, 2023
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Reply from Regent Home of Sewing

Thank you for your amazing 5* review, and we take a lot of pride in the experience & service we give to our customers! Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Excellent service

Excellent service. Communication was excellent with regular updates about order. Brother scan n cut was dispatched quickly & arrived well wrapped and protected. I've not had to contact the company but I'm in no doubt that if I did have a query or concern I wouldn't have a problem

April 13, 2023
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Reply from Regent Home of Sewing

Thank you for your superb review and we hope you have plenty of fun times crafting on your ScanNCut! Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

A rare find. Genuine service.

My wife bought a Pfaff sewing machine from this company after spending much time in their shop being advised on models etc. The service she received was, as you would expect when shopping for a £1000+ sewing machine, incredible in both the knowledge, and the attitude of the salesman.
I decided to buy her a few accessories for her new machine, and although I know nothing of such things, I was guided along and eventually bought her some extra feet, and table etc. I received exactly the same dedication and friendly attention for my much smaller purchase as my wife when spending much more.
This is a rarity today, where everyone seems to want to buy it now and there is no need for customer service.
I would definitely recommend Regent home of sewing for anything sewing. Whether beginner or seasoned expert, they are an amazing setup. Genuinely good service is a rare thing nowadays.

March 25, 2023
Unprompted review
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Reply from Regent Home of Sewing

Thank you for your wonderful 5* review and it's lovely to know that our old fashioned personal service is appreciated! Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

quick service

April 5, 2023
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Reply from Regent Home of Sewing

Thank you for your super 5* review! Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

WoW!!

WoW!!! What a fabulous experience! Phoned to buy a Jack H2 walking foot industrial sewing machine and spoke to Jon- such a fab guy and so helpful.. delivered my machine and I’ve not looked back! Fantastic machine, Fantastic customer service … I’m such a happy bunny :o)))) Thank you Jon & team for being GREAT!!

March 30, 2023
Unprompted review
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Reply from Regent Home of Sewing

Thank you for choosing us for the purchase of your new machine and it's excellent to know that our service is appreciated! Happy Sewing! Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Fantastic!!

Cannot recommend enough. The fabric is great value and customer service second to none.

March 22, 2023
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Reply from Regent Home of Sewing

Thank you for the super 5* review and we hope you love making your project! Happy Sewing! Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Express delivery as promised!

Received email querying item not in stock will replacement be acceptable, I accepted was then offered express delivery their word was kept received it the next day will certainly order again from Home of Sewing!
Many thanks 😊

March 17, 2023
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Reply from Regent Home of Sewing

Thank you for your lovely review and we can't wait for your next order with us! Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Great customer service

When I had a question about my order, I received a very quick and helpful response which resolved my issue. I've been really happy with the customer service, delivery time and the item I ordered. Would definitely order from this company again.

February 25, 2023
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Reply from Regent Home of Sewing

Thank you for your super review and it's lovely to know you would shop with us again! Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Great service

Great service. Friendly stuff. Lots of choice of different types of fabric and haberdashery. Definitely recommend this shop.

February 3, 2023
Unprompted review
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Reply from Regent Home of Sewing

Thank you for your amazing review it is lovely to know our hardest efforts are appreciated. We're glad you had a pleasant visit and cannot wait for next time. Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Great customer service, super quick delivery

Fast, free delivery and great customer service, would definitely recommend HouseofSewing

February 4, 2023
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Reply from Regent Home of Sewing

Thank you very much for your order, we hope that you love your new machine! It's great it arrived really quickly and that you can start your projects! Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

I have not received the item yet as I…

I have not received the item yet as I only ordered it yesterday. But they have despatched it. And have kept me well in.

February 10, 2023
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Reply from Regent Home of Sewing

Thank you very much for your order, we hope that you love your new machine! It's also good to know that our automatic tracking notifications are useful. Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars
Regent Home of Sewing logo

Reply from Regent Home of Sewing

Thank you so much for your order, we're glad your delivery was quick and that our hardest efforts were appreciated. Thank you for your business and support from all the team at Home of Sewing.

Rated 5 out of 5 stars

Brilliant service

I bought a new sewing machine from Regent and Jon couldn’t have been more helpful. Absolutely fantastic service, great knowledge about the machines and also a really lovely selection of fabrics too. Just brilliant.

February 6, 2023
Unprompted review
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Reply from Regent Home of Sewing

Thank you for your wonderful review it is lovely to know our hard efforts are appreciated! We can't wait for you to visit us again, thanking you very much for your business and support. Kind Regards from all the team - Home of Sewing

Rated 5 out of 5 stars

Great fabrics

Great quality and very good prices

January 24, 2023
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Reply from Regent Home of Sewing

Thank you for your amazing review and we are so happy that you are pleased with our fabrics & service! Thank you for shopping with us and we can't wait for your next order. Kind Regards from all the team - Home of Sewing

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