Regent Home of Sewing Reviews 

218
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

This is my favourite shop. The staff are always so helpful and friendly. And the choice of materials, well there is something for everyone

Rated 5 out of 5 stars

Fantastic service Jon was really helpful. My machine arrived 24 hours after I’d ordered it. Great machine at a great price. I will definitely be recommending this shop to my sewing friends

Rated 5 out of 5 stars

I had my Brother sewing/embroidery machine serviced recently and I couldn't be happier with the service. The staff were personable and friendly, the work was completed in a timely manner, for a very... See more

Rated 4 out of 5 stars

Very helpful staff. Fabric a good value for money. Large selection of haberdashery. Come the day I finish my fabric stash or need something different I’d shop here again.

Company details

  1. Sewing Machine Store
  2. Embroidery Shop
  3. Fabric Store
  4. Haberdashery
  5. Sewing Machine Repair Service
  6. Sewing Shop

Written by the company

Trading Over 60 Years, we're a 3rd generation family business based in Ilford Essex, on the cusp of east London. Starting from humble beginnings as a one man engineer, servicing industrial sewing machines in factory's, grown to the - 'home of all your sewing needs'. We pride ourselves on offering high quality customer service, with an in depth product knowledge, new technology, old fashioned values! ​ We sell sewing machines of all types, both industrial & domestic from leading brands Babylock, Bernette, Bernina, Brother, Elna, Husqvarna Viking, Jack, Janome, Juki, Pfaff, with display models for you to come in and try, and 100's of machines in stock. As well as overlockers, coverstitch machines, embroidery machines including multi needle embroidery machines, sewing machine accessories & supplies, sewing furniture such as horn cabinets. ​ We service & repair domestic machines of all brands in our purpose built workshops, with industrial machines carried out on site. ​ We stock fabrics for all occasions; craft, patchwork & quilting, bridal & special occasion, wools & suitings, laces, curtains & blinds. We also have all the haberdashery, knitting yarn, trimmings, buttons & other accessories to go with your creations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

218 reviews

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4.8

All reviews

(218)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I received 1 meter of fabric when I had ordered 2 meters. I spoke to Regent Home of Sewing and they despatched a replacement 2 metre piece by overnight delivery straight away. Very pleased with fabric and help received. Thank you.

December 7, 2022
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Reply from Regent Home of Sewing

Thank you for your wonderful 5* review, we are sorry about the error but glad it was sorted quickly! Thank you for your business and support from all the team at Regent Home of Sewing.

Rated 5 out of 5 stars

great service

great service, thank you for your prompt delivery after i realised there was a royal mail strike last week. :)

November 25, 2022
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Reply from Regent Home of Sewing

Thank you for your super 5* review, we are pleased you received your order in a timely fashion! Thank you for your business and support from all the team at Regent Home of Sewing.

Rated 5 out of 5 stars

Very quick efficient service

I’m very pleased with this company

I ordered my serger late at night and by 9.30am I had received an email informing me that my order had been shipped

November 7, 2022
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Reply from Regent Home of Sewing

Thank you so much for your order, we hope you love using your new overlocker! Please make sure to keep an eye out for our open days for more training! Thank you from all the team at Home of Sewing.

Rated 5 out of 5 stars

Regent Home of sewing…

I’ve dealt with Regent Home of sewing on many occasions, both on line and on the phone. I couldn’t wish for a more respectful and friendly service. A company to be proud of it self. Thanks Keith you staff are a credit to you.

October 18, 2022
Unprompted review
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Reply from Regent Home of Sewing

Thank you so much Margaret for your continued business and support throughout the years, it means so much to us. We do look forward to the next time you all pop up to see us!

Rated 5 out of 5 stars

Beautiful fabrics

Really quick service despite disruption with Royal Mail… good communication service and gorgeous product

October 11, 2022
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Reply from Regent Home of Sewing

Thank you very much for your order, you will need to show us what you make! We look forward to your next project, thank you from all the Home of Sewing team!

Rated 5 out of 5 stars

Customer service 10/10 so helpful

Customer service 10/10 so helpful, would definitely buy from again.

October 3, 2022
Unprompted review
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Reply from Regent Home of Sewing

Thank you for your amazing 5* review and for your business and support from all the team at Regent Home of Sewing.

Rated 5 out of 5 stars

This beautiful material arrived today!

I received my beautiful material today. So pleased with it and such good quality. It will be used for my next quilt with some other Japanese material I have been saving. Thank you 😊

September 29, 2022
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Reply from Regent Home of Sewing

Thank you so much for your lovely feedback! You will need to show us your quilt when it is complete! Thank you from all the team at Home of Sewing.

Rated 5 out of 5 stars

Ex display model - Top Quality

I recently purchased an ex display pfaff select 3.2 sewing machine. I was a bit dubious with it being an ex display model but it came with a comprehensive warranty and was in immaculate condition. The quality of the machine is second to none. I am incredibly impressed and so delighted with my purchase.

It's a really heavy duty machine and has totally impressed me, the IDT intergrated foot is a game changer for all fabrics!

September 23, 2022
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Reply from Regent Home of Sewing

We are so glad you are as impressed with the PFAFF Select 3.2 as us! Terrific machine. We hope you are able to breeze through all your sewing no matter how thick! Thank you from all the team.

Rated 5 out of 5 stars

Wadding for sleeping bags

I needed thick wadding for my sleeping bags. I found this after searching on line. All very easy & straight forward, found what I needed & ordered, very simple & quick.
Thanks.

September 24, 2022
Unprompted review
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Reply from Regent Home of Sewing

Thank you very much for your great 5* review! Glad our site was simple and easy to check out on, thank you from all the team!

Rated 5 out of 5 stars

Fast delivery.

Fast delivery.
Great communication.

August 5, 2022
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Reply from Regent Home of Sewing

Thank you very much for your super 5* review! Very appreciated by all the team at Home of Sewing!

Rated 5 out of 5 stars

Can’t recommend them highly enough.

Can’t recommend them highly enough.

The site was easy to use, the order was processed and delivered quickly. Everything was packaged well.

So easy to use them, I wouldn’t hesitate to use them again or to recommend them to friends.

July 25, 2022
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Reply from Regent Home of Sewing

Thank you for your great 5* review, and we're really glad you found our website easy to navigate and to order! Thank you for your business and support.

Rated 5 out of 5 stars

Cant recommend this store enough

Cant recommend this store enough, bought
Babylock Euphoria,
Babylock Acclaim
Babylock Victory (two of them)
Brother VQ2 and
Brother F420 from Jon, customer service is second to none, and I love buying from people who actually have a shop and not Amazon, because when something down the line goes wrong, you can actually call them and talk about it, no matter how long ago you purchased the machine. Thank you House of Sewing Team.

July 11, 2022
Unprompted review
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Reply from Regent Home of Sewing

Thank you for your super 5* review, and for your continued support throughout the years, customers like yourself are the reason we love coming to work! You know we are always only at the end of the phone!

Rated 5 out of 5 stars

Top service and product

I bought a baby lock Eclipse. The machine is amazing as the service I received from the team. I think this is the best service within greater London area. They meticulously explained how to use the machine and it functions perfectly for my purposes. The initial training is a great opportunity to familiarise yourself with the machine. They are very friendly and approachable. I would recommend anyone who is doing sewing to visit this shop.

April 30, 2022
Unprompted review
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Reply from Regent Home of Sewing

We are so grateful for your 5* review, and for taking the time to visit our store, and for choosing Regent Home of Sewing for the purchase of your machine! I think your review epitomises everything we strive to achieve! Thank you for your business and support.

Rated 5 out of 5 stars

very helpful

very helpful, confident, pleasant staff.

April 28, 2022
Unprompted review
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Reply from Regent Home of Sewing

Thank you for the super 5* review, we hope to be the home for any of your future sewing needs!

Rated 5 out of 5 stars

5 star service!

Helpful and quick service over the phone, knowledgeable and friendly staff. My machine and extension table arrived very quickly, automatically followed by the ordered order feet as soon as they were back in stock. I have already recommended this shop to others and will definitely keep them in mind next time I need something!

April 3, 2022
Unprompted review
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Reply from Regent Home of Sewing

Thank you for the super 5* review, your recommendations are what keeps family businesses running for 60+ years! Thank you for your business and support.

Rated 5 out of 5 stars

So helpful on the phone

My sewing machine hasn't arrived yet, but I rang to discuss what I wanted and John was so helpful on the phone. It's great to be able to talk to an actual person, who knows what they are talking about!

March 25, 2022
Unprompted review
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Reply from Regent Home of Sewing

Thank you for the amazing 5* review, we are glad our expertise is appreciated and we are grateful for your business and support.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, kept informed by phone calls all the way through from ordering to delivery. Pleasure dealing with this company, delivery was very prompt came when they said it would. I'll be keeping to these for any future orders reliable and trustworthy.

March 23, 2022
Unprompted review
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Reply from Regent Home of Sewing

Thank you for the splendid review, and thank you for your business and support!

Rated 5 out of 5 stars

First class service

First class service, kept informed all the way through. Very prompt delivery, pleasure dealing with this company, highly recommend what they say they do.

March 23, 2022
Unprompted review
Regent Home of Sewing logo

Reply from Regent Home of Sewing

Thank you for the great 5* review, we love it when our hard efforts are appreciated.

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