Hotel Portoghesi Reviews 

264
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Beautifully traditional small hotel. Just what you would want. Charming staff, discreet and welcoming. The room was lovely. Proper personal coffee service at breakfast, no horrible coffee machine!!

Rated 5 out of 5 stars

A perfect location close to Piazza Navona and other great piazzas. Very walkable to major tourist attractions. We stayed for 5 nights. All staff, from front desk to the beautiful breakfast room with... See more

Rated 5 out of 5 stars

Been to Rome many times; planned a last-minute stay and our regular "go to" wasn't available. Booked here based on internet reviews, both for our arrival in Rome (4 nights) and then again for our outb... See more

Company replied

Rated 3 out of 5 stars

The hotel is very well situated. Reception staff are helpful and friendly. The roof terrace is delightful. But: The room smelt damp and musty, the bed is hard, the pillows hard and the bedding i... See more

Company details

  1. Boutique Hotel

Written by the company

Hotel Portoghesi showcases elegant and comfortable 3-star interiors, including modern amenities in an area close to splendid Piazza Navona and the historical city center. The ancient building that hosts Hotel Portoghesi has retained its ancient architectural characteristics; its interiors feel like the romantic spirit of fascinating Rome lives on, an ideal venue for an evocative and unforgettable vacation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

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4.4

All reviews

(264)

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Rated 4 out of 5 stars

Friendly, quiet, convenient

A nice hotel right in the middle of Centro Classico, but on a quiet little side street. Very helpful and friendly staff and a decent breakfast. I'll definitely consider staying here the next time I'm in Rome!

May 2, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Mari,
we are really glad to know that you appreciate so many aspects of your stay with us, from the location, one of our strongest features to the service received from our staff.
Also, a big pleasure to read that you enjoyed so much the buffet breakfast.
We really look forward to welcoming you back in our property in the future.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

All the amenities you will need!

We had the suite, which was spacious and comfortable. We made use of the closet and dresser, which made it feel like home. The beds and pillows were nice, the bedroom could be darkened and the outside street noise (on occasion there was some minor noise) could be silenced. The bathroom was clean and nice. We enjoyed the morning breakfast as well.
Also the location is perfect - a bit outside the touristy area, but close to all the sights.
We enjoyed our stay and recommend Hotel Portoghesi to other travellers.

May 11, 2024
Unprompted review
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Reply from Hotel Portoghesi

Dear Lisa,
thank you for sharing your positive feedback, we are glad to know that you enjoyed our location,undoubtedly one of our strongest features, allowing you to discover the city centre simply walking.
Also, we thank you for the kind words about the hotel rooms and the rooftop located on our fabulous panoramic terrace that offer a unique atmosphere.
Warmest Regards,
The entire team of Hotel Portoghesi.

Rated 5 out of 5 stars

All members of the staff were friendly

All members of the staff were friendly, efficient and helpful. the room was immaculately cleaned and well taken care of.

May 5, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Henry,
thank you for your kind review!
We are glad that you stay has been as you hoped and that you have appreciated our Hotel, we have done everything possible to make your stay pleasant and unforgettable.
A big thank you again from all the staff!!! 
We hope to have you again as our guest very soon.
Best regards,
________________________________________

Rated 5 out of 5 stars

Great Location

Hotel is in a great location between Piazza Navonna and the Pantheon. Nice room, good breakfast set up on the roof and helpful staff

April 29, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear JoeVito,
First of all we would like to thank you for your wonderful words about Hotel Portoghesi
We are really glad to know that you appreciate so many aspects of your stay with us, from the location, one
of our strongest features to the service received from our staff.
Also, a big pleasure to read that you enjoyed so much the buffet breakfast.
We really look forward to welcoming you back in our property in the future.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

We loved being in a small hotel

We loved being in a small hotel, not very expensive, and in great location near Piazza Navona; yet it was on a quiet , non-crowded street. We loved the good continental breakfast on the roof each day (no elevator access to roof but ok to all bedrooms) and access to roof patio for relaxing outside at anytime of day with our friends, who were also staying in hotel. The staff was welcoming and helpful with questions and taxis, and rooms were cleaned well and efficiently.

April 16, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Guest,
First of all we would like to thank you for your wonderful words about Hotel Portoghesi
We are really glad to know that you appreciate so many aspects of your stay with us, from the location, one of our strongest features to the service received from our staff.
Also, a big pleasure to read that you enjoyed so much the buffet breakfast.
We really look forward to welcoming you back in our property in the future.
The entire team of Hotel Portoghesi

Rated 4 out of 5 stars

Perfect location for a hotel

Perfect location for a hotel. We walked everywhere (Vatican, Pantheon, Trevi fountain, Spanish steps, Piazza Navona, Colosseum, etc). Room was nice and quiet. Lovely terrace for breakfast or afternoon/evening drink. Hotel staff very helpful with suggestions or making reservations (like calling a cab).

April 17, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Brian,
Thank you for sharing your positive feedback, we are glad to know that you enjoyed our location,undoubtedly one of our strongest features, allowing you to discover the city centre simply walking.
Also, we thank you for the kind words about the rooftop located on our fabulous panoramic terrace that offer a unique atmosphere.
Warmest Regards,
The entire team of Hotel Portoghesi.
_____________________________________

Rated 4 out of 5 stars

We spent 3 nights here

We spent 3 nights here. We loved this hystorical hotel in the heart of Rome.
pros: - friendly receptionists, housemaids
- absolutely centre, near famous places
- authentic, charming buliding, nice view of the room
- easy communication
contras: -a little bit dated(wallpaper, brown blanket is not higienic-just put on the sheet)
- no minibar or fridge in the room(but you can put food or drink to a common fridge on the ground floor just ask at the reception)
- super breakfast but not kind waitress (the hotel was full of american guests, the waitresses were only friendly with them, when somebody entered, asked if he were an american- so we felt they were definitely rude and phlegmatic with us
In sum its okay, we felt very well ourselves.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great location

Great location! You are 10 mins away from most of the top attractions in Rome. Also the hotel staff was very friendly and helpful! Definitely recommend this hotel for first time travelers.

April 12, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Sonal,
thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

My experience was gratifying

My experience was gratifying, it’s an excellent hotel and it’s location couldn’t be better, the breakfast is delicious and the people who work in there are very kind. Thank you.

April 10, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Nathacha,
Thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi

Rated 4 out of 5 stars

We love the Portoghesi

We love the Portoghesi. Both of our parents stayed their in the past. And its been renovated since then. Unfortunately even though we booked several months in advance, we were giving a room on the first floor, street-side and when we requested. quieter room, you did not reespond. Also the shower is possibly the smallest we've ever encountered. Otherwise a great experience!!

April 7, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect spot for us in Rome

The hotel was in a great location. We were able to walk to the Vatican, the Colusseum, the Borghese Gallery, the Pantheon and more. Lots of restaurants and shops nearby, but really, they are all over the town. The hotel rooms are good, bathrooms great, but the best part was the staff at the front desk and the staff at the breakfast service. I never saw the maintenance staff, but our rooms were cleaned well every day. Everyone was very helpful and friendly to us...a great team!

March 28, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Sande and Mike,
thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

Fantastic hotel

Fantastic hotel! Perfect location, the rooms are nice and clean, the personnel is friendly and helpful and the breakfast is delicious

March 21, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Joan,
Thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

The hotel was adorable

The hotel was adorable, very clean and in a great location. I loved staying there.

March 16, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Lovely to know that you had a great time during your stay with us , thank you so much for your review.

Rated 5 out of 5 stars

Affordable, elegant accommodation in a great location

Such a lovely hotel, and in a great location. The staff is courteous and professional, and the single room that I booked was comfortable and reasonably priced. And a hearty breakfast buffet completes the picture. Highly recommended.

February 20, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Lelia,
thank you for your kind review!
We are glad that you stay has been as you hoped and that you have appreciated our Hotel, we have done everything possible to make your stay pleasant and unforgettable.
A big thank you again from all the staff!!! 
We hope to have you again as our guest very soon.
Best regards.

Rated 3 out of 5 stars

A nice hotel with a good location - no water in the shower

A nice hotel with a good location.
We had booked af junior suite on the 3'rd floor. A nice room, but almost no water in the shower!

January 19, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Kunde, we are sorry for the drawback, we had a problem with the water production system which was promptly resolved. We hope to have you back as our guest soon and again ask your forgiveness for what happened.

Rated 5 out of 5 stars

Shhhhh, keep this wonderful place secret

I've been staying here since the 1990's. The staff are lovely and helpful. This is a hotel one would hope for, with kind and attentive service.
It's a hidden gem in central Rome.

January 20, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Cornelia,
thank you for your kind review!
We are glad that you stay has been as you hoped and that you have appreciated our Hotel, we have done everything possible to make your stay pleasant and unforgettable.
A big thank you again from all the staff!!! 
We hope to have you again as our guest very soon.
Best regards,

Rated 5 out of 5 stars

The location is great

The location is great. My room was small, but cozy. There was not much natural light - not much the hotel can do about that - but enough lamps. Staff was friendly. There were no English language TV stations, but the staff explained why, and the steps they are taking so that there will be soon in the future. One thing that was not a problem for me, but might affect others is that the breakfast room is only accessible by stairs from the third floor. Breakfast was good.

January 18, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Joan,
Thank you for sharing your positive feedback, we are glad to know that you enjoyed our location,undoubtedly one of our strongest features, allowing you to discover the city centre simply walking.
Also, we thank you for the kind words about the hotel rooms and the rooftop located on our fabulous panoramic terrace that offer a unique atmosphere.
Warmest Regards,
The entire team of Hotel Portoghesi.

Rated 1 out of 5 stars

The hotel’s booking website down.

Unable to book rooms. The hotel’s website is down for bookings beyond June 2024 with dates for repairs to the website continually being extended. Not good!!

January 17, 2024
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Jeanette, you are absolutely right but unfortunately we had a big problem with our booking system, however, we had sent you an email, explaining what happened, and we told that you could make the reservation via email without going through the booking system. However, you never responded to our email, now our system is working normally again. We apologize for the incident. Best regards. The staff

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