Hotel Portoghesi Reviews 

264
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Beautifully traditional small hotel. Just what you would want. Charming staff, discreet and welcoming. The room was lovely. Proper personal coffee service at breakfast, no horrible coffee machine!!

Rated 5 out of 5 stars

A perfect location close to Piazza Navona and other great piazzas. Very walkable to major tourist attractions. We stayed for 5 nights. All staff, from front desk to the beautiful breakfast room with... See more

Rated 5 out of 5 stars

Been to Rome many times; planned a last-minute stay and our regular "go to" wasn't available. Booked here based on internet reviews, both for our arrival in Rome (4 nights) and then again for our outb... See more

Company replied

Rated 3 out of 5 stars

The hotel is very well situated. Reception staff are helpful and friendly. The roof terrace is delightful. But: The room smelt damp and musty, the bed is hard, the pillows hard and the bedding i... See more

Company details

  1. Boutique Hotel

Written by the company

Hotel Portoghesi showcases elegant and comfortable 3-star interiors, including modern amenities in an area close to splendid Piazza Navona and the historical city center. The ancient building that hosts Hotel Portoghesi has retained its ancient architectural characteristics; its interiors feel like the romantic spirit of fascinating Rome lives on, an ideal venue for an evocative and unforgettable vacation.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(264)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We enjoyed our stay at the hotel

We enjoyed our stay at the hotel. The apartment was spacious, clean and had a lovely patio. The staff were cheerful, knowledgeable and very helpful. Great location, too!

May 2, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Guest,
Thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

Don’t miss this gem!

We stayed for 4 nights. Lovely hotel, perfect location in the center of everything we wanted to do in Rome. All the staff were friendly and very helpful. Highly recommend this gem!

April 25, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Guest,
Thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

A great find in Rome....

A great find in Rome..... ideal location, friendly and helpful staff. Spotlessly clean rooms. Perfect for our stay, we thoroughly enjoyed our break.

April 19, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Catherine,
thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

Hotel in linea con le aspettative

Hotel in linea con le aspettative. Camera comoda, tutto funzionante, personale gentile e disponibile.

April 21, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Egr. Sig. Riccardo,
grazie per aver trovato il tempo di lasciare una recensione circa il suo soggiorno presso il nostro Hotel. Speriamo di riaverla presto come nostro ospite
Il team dell'Hotel Portoghesi

Rated 5 out of 5 stars

Great 4 night stay

We had a great 4 night stay. Room and all areas of property were clean and well maintained. Staff at reception was helpful with dinner reservations and arranging transportation to cruise ship port. Reception staff and staff in breakfast room were all friendly and made you to feel like a valued guest. Great location for visiting all the main attractions of the city and just around corner to great gelato. We would definitely recommend to friends and family.

April 17, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Jerry,
First of all we would like to thank you for your wonderful words about Hotel Portoghesi
We are really glad to know that you appreciate so many aspects of your stay with us, from the location, one
of our strongest features to the service received from our staff.
Also, a big pleasure to read that you enjoyed so much the buffet breakfast.
We really look forward to welcoming you back in our property in the future.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

We really enjoyed our stay at the…

We really enjoyed our stay at the Portoghesi Hotel. The location in the historic part of Rome is beautiful and perfect, most places are in walking distance. The staff was super friendly and always helpful ( i.e. when we asking for a kettle, or when adapting travel itinerary after a train strike was announced). I would absolutely recommend a stay at the Portoghesi.

April 14, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Ursula,
thank you very much for your review about your stay in Hotel Portoghesi.
The main characteristic of our Hotel is its location, the historical and magic essence of the building that is on the heart of the centre of Rome and also near to the principal tourist attractions.
We hope to have you again as our Guest very soon
Best regards
The Staff

Rated 5 out of 5 stars

A lovely experince

Having stayed at many "luxury" hotels, we can say that Hotel Portoghesi is one of the best. Most important in making our stay pleasant and memorable is the pleasant and helpful staff including the hotel manager, the front desk, the lovely lady who provides breakfast and the staff that makes up the rooms. The daily fresh linen is an ultimate luxury. Contrary to all the tourist guides reporting minimal Italian breakfasts, the varied and ample breakfasts lay the foundation for the day. Well done all.

March 19, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Cory & Maryanne,
first of all we would like to thank you for your wonderful words about Hotel Portoghesi
We are really glad to know that you appreciate so many aspects of your stay with us, from the location, one
of our strongest features to the service received from our staff.
Also, a big pleasure to read that you enjoyed so much the buffet breakfast.
We really look forward to welcoming you back in our property in the future.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

I can only recommend this Hotel

I can only recommend this Hotel - friendly staff, good breakfast, comfortable beds, quiet room and the perfect location in the heart of Rome!

March 18, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Inge,
we are really glad to know that you appreciate so many aspects of your stay with us, from the location, one of our strongest features to the service received from our staff.
We really look forward to welcoming you back in our property in the future.
The entire team of Hotel Portoghesi

Rated 4 out of 5 stars

A Great Place to Stay

Wonderful staff that are very helpful. Great breakfast and a very comfortable bed. The rooms are a little worn around the edges but the location is central to everything and the staff make it a worthwhile choice.

March 2, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Mary,
thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

Lovely hotel

Lovely location, friendly service.

February 25, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Guest,
thank you for your kind review!
We are glad that you stay has been as you hoped and that you have appreciated our Hotel, we have done everything possible to make your stay pleasant and unforgettable.
A big thank you again from all the staff!!! 
We hope to have you again as our guest very soon.
Best regards,

Rated 5 out of 5 stars

Whenever we visit Rome (which is not…

Whenever we visit Rome (which is not often enough!), we always try to stay at the Portoghesi. We love the splendid location of the hotel, the charming atmosphere of the reception area and rooms, and the kindness and helpfulness of the staff.

January 27, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Giovanni & Suzanne,
first of all we would like to thank you for your wonderful words about Hotel Portoghesi
We are really glad to know that you appreciate so many aspects of your stay with us, from the location, one of our strongest features to the service received from our staff.

We really look forward to welcoming you back in our property in the future.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

Wonderful location, super nice hotel and staff

Wonderful location and hotel staff! Very thoughtful, helpful, considerate. Very good accommodations, updated bathrooms, extremely clean. Quiet yet within walking distance to all the major sites.

January 15, 2023
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Aneta,
thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

Great People, Great Location

Very helpful and nice staff. The rooms were clean and quiet. It was close to everything. For a first time visit to Rome this was an excellent place to stay and will plan to go back on my next visit.

November 19, 2022
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Allison,
thank you for your kind review!
We are glad that you stay has been as you hoped and that you have appreciated our Hotel, we have done everything possible to make your stay pleasant and unforgettable.
A big thank you again from all the staff!!! 
We hope to have you again as our guest very soon.
Best regards,
The entire team of Hotel Portoghesi.

Rated 5 out of 5 stars

The perfect central location in Rome

We chose your hotel particularly for your central location and for recommendation from friends who always stay with you. We thoroughly enjoyed our stay with you, our only negative point being that our room was on the small side (no 22)
However, your breakfast was excellent and when we had need of customer service we met with only friendliness and efficiency. We shall return when we come to Rome again.

November 17, 2022
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Steph,
Thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
So sorry about the small room, certainly next time we do all possible to give you a bigger room
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

Lovely hotel in a perfect location

Lovely hotel in a perfect location. We were there for 8 nights, and were able to walk everywhere. The suite looked out over the hotel entrance on a busy street but the bedroom itself was very quiet. The bed was comfortable and the bathroom was renovated and very large by Roman standards. There is a lift (although tiny) which was great for my husband. Breakfast is included and served in a delightful rooftop room and terrace. This hotel is traditionally decorated, cute, clean and the staff all speak fluent English. Very helpful (they arranged our airport transportation, called taxis, etc). Great value for the price/location, and would definitely stay here again.

October 12, 2022
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear CJ,
Thank you for your positive feedback about Hotel Portoghesi.
It’s a big pleasure for us to read that you enjoyed the Hotel location as it offers you the possibility of walking almost everywhere in the center even if we are not located in a chaotic part of the city.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

Amazing Location - Amazing Staff - Amazing Hotel!

Myself and my fiancè travelled to Rome for the first time on 30th October 2022 for a total of 5 nights. Hotel Portoghesi made us feel immediately welcome upon arrival and explained everything about the hotel and the local area - despite the face that we hadn't even asked! The management of the hotel were incredibly helpful and friendly, they are always ready to help when needed. The rooms are incredibly clean and well taken care of. Each room has a small flat screen TV which has Netflix and NowTV installed - this was great for lazy mornings or before bed. The beds were incredibly comfortable and the maids changed our bed sheets daily and also provided us with fresh towels etc. The breakfast (despite being free) had an amazing selection of freshly baked croissants, yogurts, cereals, fresh sliced meat, fresh bread, eggs, fresh fruit and coffee made to order (in addition to fruit juices etc). The lady who serves breakfast is extremely friendly and kind. She made every guest feel welcome at breakfast and even remembers everyone's coffee orders! If you stay at Portoghesi, you will see what I mean! Breakfast is served on the roof terrace which is covered by a conservatory, however you can sit outside if the weather permits. We did this on several occasions as the weather was 26 degrees celsius in November! The breakfast terrace boasts beautiful views of the local area too. The location of the hotel is also brilliant - a 3 minute walk from Piazza Navona - which is commonly referred to as the tourist's centre of Rome. There are many fantastic restaurants in the local area and a tourist really is spoilt for choice. On each evening of our stay, we walked from the hotel to different places each night to find a bar for a drink - including, the Spanish Steps, Trevi Fountain, the Pantheon, Piazza Navona etc. All of these places are close by and can be reached easily by walking. If it's your first time in Rome (like it was ours) I would highly recommend staying here! The staff speak English and can help plan your trips. The location is so brilliant that you will see everything necessary in the time you are there. Highly highly recommended and we will be returning here in the near future! Thank you to the hotel for making our stay so incredible! (From Aaron Reekie and Joanna Stankiewicz - Room 40 - 30th October to 4th November 2022).

October 30, 2022
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Aaron,
First of all we would like to thank you for your wonderful words about Hotel Portoghesi
We are really glad to know that you appreciate so many aspects of your stay with us, from the location, one
of our strongest features to the service received from our staff.
Also, a big pleasure to read that you enjoyed so much the buffet breakfast.
We really look forward to welcoming you back in our property in the future.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

We had a very nice stay at Hotel…

We had a very nice stay at Hotel Portoghesi. The rooms were clean, the staff nice and helpful and the breakfast om the terass a perfect start of the day!

October 26, 2022
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Fanny,
thank you for your positive feedback about Hotel Portoghesi.
We would like to thank you as well for the compliments about our staff. Every single aspect of the guest stay counts to us and we are happy to know that you found so many reasons to recommend us.
The entire team of Hotel Portoghesi
Lovely to know that you had a great time during your stay with us , thank you so much for your review.
The Team of Hotel Portoghesi

Rated 4 out of 5 stars

Rooftop Breakfast!

Our stay was wonderful! Friendly service at all hours of the day, room cleaned each day, and the rooftop breakfast was particularly spectacular! The only reason for 4 stars (instead of 5) was that the shower was a bit too small for our preferences.

October 19, 2022
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Brittany,
First of all we would like to thank you for your wonderful words about Hotel Portoghesi
We are really glad to know that you appreciate so many aspects of your stay with us, above all the service received from our staff.
Also, a big pleasure to read that you enjoyed so much the buffet breakfast.
So sorry about shower we are in a 17th century building and unfortunately, the spaces are often very small.
We really look forward to welcoming you back in our property in the future.
The entire team of Hotel Portoghesi

Rated 5 out of 5 stars

Perfect place for our Rome visit

We were very pleased with everything at Hotel Portoghesi. The rooms and bathrooms were a nice size, quiet and clean. The location was perfect for our trip, and the friendly staff was very helpful and fun to interact with.

September 29, 2022
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Guest,
thank you very much for your review about your stay in Hotel Portoghesi.
The main characteristic of our Hotel is its location, the historical and magic essence of the building that is
on the heart of the centre of Rome and also near to the principal tourist attractions.
We hope to have you again as our Guest very soon
Best regards
The Staff

Rated 5 out of 5 stars

Lovely hotel with awesome staff.

Had a wonderful stay. Enjoyed starting our days with with a roof top breakfast and having a quiet retreat to to recharge from our busy days in Rome. Front desk was super helpful and their recommendations enhanced our visit. All the staff I met where kind and friendly.

October 13, 2022
Unprompted review
Hotel Portoghesi logo

Reply from Hotel Portoghesi

Dear Tanz,
Thank you for sharing your positive feedback, we are glad to know that you enjoyed our location,
undoubtedly one of our strongest features, allowing you to discover the city centre simply walking.
Also, we thank you for the kind words about the hotel rooms and the rooftop located on our fabulous
panoramic terrace that offer a unique atmosphere.
Warmest Regards,
The entire team of Hotel Portoghesi.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look