Fantastic experience from initial enquiry to meeting at the showroom where Kris answered all our queries efficiently and professionally. Post purchase there was further questions which were answered q... See more
Company replied
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Fantastic experience from initial enquiry to meeting at the showroom where Kris answered all our queries efficiently and professionally. Post purchase there was further questions which were answered q... See more
Company replied
Great service from the start Kris in showroom great no pressure for a sale and ran through everything and recommend what would be best for our needs highly recommend them without a doubt
Company replied
Both of you have been so helpful. Right from before we even purchased the hot tub you advised us on where it should be positioned. Installation was done on time with information pack given and know... See more
Company replied
Kris was informative not at all pushy and made buying are Jacuzzi 335 an easy decision and stress free. Delivery was straight forward arrived on time.
Company replied
Welcome to Hot Tub Village – Your Award-Winning Hot Tub Superstore in Suffolk! At Hot Tub Village, we take pride in being a Jacuzzi award-winning retailer, offering premium-quality hot tubs at competitive prices. Whether you're looking for a luxurious hot tub, a revitalising swim spa, or a relaxing sauna, we’re here to help you find the perfect fit for your home. Experience Unmatched Relaxation Explore our extensive range of hot tubs and swim spas, and even enjoy a wet test to feel the rejuvenating power of our state-of-the-art hydromassage jets firsthand. A Family Business with a Passion for Customer Care As a family-run business, we take pride in delivering exceptional customer service and meticulous attention to detail. From expert advice to aftercare support, we’re committed to ensuring your hot tub experience is nothing short of excellent. Visit Our Suffolk Showroom – Open 7 Days a Week! Our year-round showroom is stocked with a wide selection of hot tub accessories and chemicals, along with professional servicing and support options to keep your spa in top condition. Come visit us and let us help you create your own haven of relaxation!
Stonham Barns, IP14 6AT, Stowmarket, United Kingdom
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Sales and after sales service are second to none
Cant recommend highly enough

Reply from Hot Tub Village
After a wary start with my Jacuzzi J 210 I couldnt be more thrilled with the tub. Not only does it do what it says on the can but looks good as well. The customer service from Tony and Helen at Hot tub Village is first rate, nothing is too much trouble including home visits. Would highly recommend this product.

Reply from Hot Tub Village
Great service and great advice
Thank you

Reply from Hot Tub Village
Great service from start to finish and the staff are fantastic have already recommended and will continue to do so !!!

Reply from Hot Tub Village
Extremely polite, helpful and informative
Very pleased with my Hot Tub thank you
Attentive after sales service too!

Reply from Hot Tub Village
Top company would recommend to anyone. Great service and lovely people to deal with.

Reply from Hot Tub Village
Firstly I would like to thank Helen and tony for all there help and assistance in delivery and installation also sorting out the 0%fianance !!! After sales and help with chemicals also spot on , we had viewed other hot tubs and found them to be a lot more expensive , we are very happy with the service provided by hot tub village and recommend them
100% it's a nice place to relax and chat with the family without distraction 😎

Reply from Hot Tub Village
Friendly and professional service, and an excellent product. Happy to recommend

Reply from Hot Tub Village
A hot tub is an expensive buy and there's a lot of info to take on, so we considered our purchase carefully. We're glad we chose Hot Tub village. They have been very supportive throughout, even delivering chemicals to our door on Xmas eve!

Reply from Hot Tub Village
I cannot fault the excellent service that we received from Tony and Helen at Hot tub village. We visited several times and were 'thoughtful' and took our time over our purchase decision. They were informative and helpful throughout and we never felt rushed or pressured to buy.
Delivery and installation all went well and the personal touches of a hamper and the initial support and information on maintenance was exemplary. Helen was always at the end of a phone to offer advice.
After sales service has also been excellent. We love our hot tub and I would strongly recommend Hot tub village.

Reply from Hot Tub Village
It was very good service the only problem I have is that the explanation was mind blowing initially but the after care is brilliant

Reply from Hot Tub Village
Very good service friendly helpful in every way. A pleasure to do business with.

Reply from Hot Tub Village
Excellent service, great products, and nice people....

Reply from Hot Tub Village
We had a few initial problems with our hot tub after installation but these were speedily resolved by Tony and Helen. They were so helpful and went out of their way to deliver an excellent service. We are delighted with our hot tub which is continuing to provide many hours of relaxation a year on from our purchase.

Reply from Hot Tub Village
Brilliant service and advice both pre and post sales. Helen and Tony were incredibly supportive and went way beyond a level or service I would expect.

Reply from Hot Tub Village
Excellent knowledge of products being sold, instalation process was very competent. Friendly staff, nothing was too much trouble during purchase.

Reply from Hot Tub Village
I would definitely recommend this company to purchase your hot tub from, they are very friendly and reliable to help with any problems you may come across . We have had our hot tub a couple of years and they have always been very helpful with any issues we have had.

Reply from Hot Tub Village
Been to few hot tub places and all they tried to do was sell me one and not let me have a chance to think. Hot tub village is by far the best place we have been. So helpful and that's why I purchased a hot tub from them. Also there after care service is amazing both of them so helpful. And it's nice to get our chemicals from them. Would allways recommend them. Ollie Steph.

Reply from Hot Tub Village
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