Hot Tub Village Reviews 

147
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic experience from initial enquiry to meeting at the showroom where Kris answered all our queries efficiently and professionally. Post purchase there was further questions which were answered q... See more

Company replied

Rated 5 out of 5 stars

Great service from the start Kris in showroom great no pressure for a sale and ran through everything and recommend what would be best for our needs highly recommend them without a doubt

Company replied

Rated 5 out of 5 stars

Both of you have been so helpful. Right from before we even purchased the hot tub you advised us on where it should be positioned. Installation was done on time with information pack given and know... See more

Company replied

Rated 5 out of 5 stars

Kris was informative not at all pushy and made buying are Jacuzzi 335 an easy decision and stress free. Delivery was straight forward arrived on time.

Company replied

Company details

  1. Hot Tub Store
  2. Hot Tub Repair Service
  3. Sauna Store
  4. Wellness Center

Written by the company

Welcome to Hot Tub Village – Your Award-Winning Hot Tub Superstore in Suffolk! At Hot Tub Village, we take pride in being a Jacuzzi award-winning retailer, offering premium-quality hot tubs at competitive prices. Whether you're looking for a luxurious hot tub, a revitalising swim spa, or a relaxing sauna, we’re here to help you find the perfect fit for your home. Experience Unmatched Relaxation Explore our extensive range of hot tubs and swim spas, and even enjoy a wet test to feel the rejuvenating power of our state-of-the-art hydromassage jets firsthand. A Family Business with a Passion for Customer Care As a family-run business, we take pride in delivering exceptional customer service and meticulous attention to detail. From expert advice to aftercare support, we’re committed to ensuring your hot tub experience is nothing short of excellent. Visit Our Suffolk Showroom – Open 7 Days a Week! Our year-round showroom is stocked with a wide selection of hot tub accessories and chemicals, along with professional servicing and support options to keep your spa in top condition. Come visit us and let us help you create your own haven of relaxation!


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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4.9

All reviews

(147)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Sales and after sales service are second to none
Cant recommend highly enough

August 30, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Thank you Sue for your very kind review.

Helen and Tony

Rated 5 out of 5 stars

Brilliant

Brilliant, Thank you. :-)

August 29, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Thank you Steve for the great review.

Helen and Tony

Rated 5 out of 5 stars

After a wary start with my Jacuzzi J …

After a wary start with my Jacuzzi J 210 I couldnt be more thrilled with the tub. Not only does it do what it says on the can but looks good as well. The customer service from Tony and Helen at Hot tub Village is first rate, nothing is too much trouble including home visits. Would highly recommend this product.

August 29, 2017
Unprompted review
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Reply from Hot Tub Village

Thank you Marion for the lovely review. Pleased to hear that you are enjoying the Hot Tub.

Helen and Tony

Rated 5 out of 5 stars

Great service from start

Great service from start to finish and the staff are fantastic have already recommended and will continue to do so !!!

August 28, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Thank you Mathew for the great review and your recommendations.

Helen and Tony

Rated 5 out of 5 stars

Hot Tub Village Helen & Tony

Extremely polite, helpful and informative

Very pleased with my Hot Tub thank you

Attentive after sales service too!

August 25, 2017
Unprompted review
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Reply from Hot Tub Village

Hi Mark Thank you so much for the great review. Helen & Tony

Rated 5 out of 5 stars

Recommend 100%

Firstly I would like to thank Helen and tony for all there help and assistance in delivery and installation also sorting out the 0%fianance !!! After sales and help with chemicals also spot on , we had viewed other hot tubs and found them to be a lot more expensive , we are very happy with the service provided by hot tub village and recommend them
100% it's a nice place to relax and chat with the family without distraction 😎

August 23, 2017
Unprompted review
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Reply from Hot Tub Village

Hi Dean,

Thank you for the great review, glad the family is enjoying the hot tub!

Helen and Tony.

Rated 5 out of 5 stars

Personalised service

A hot tub is an expensive buy and there's a lot of info to take on, so we considered our purchase carefully. We're glad we chose Hot Tub village. They have been very supportive throughout, even delivering chemicals to our door on Xmas eve!

August 23, 2017
Unprompted review
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Reply from Hot Tub Village

Hi Stephen,

Thank you so much for your great review.

Helen and Tony

Rated 5 out of 5 stars

Exemplary service, superb products and lovely people

I cannot fault the excellent service that we received from Tony and Helen at Hot tub village. We visited several times and were 'thoughtful' and took our time over our purchase decision. They were informative and helpful throughout and we never felt rushed or pressured to buy.

Delivery and installation all went well and the personal touches of a hamper and the initial support and information on maintenance was exemplary. Helen was always at the end of a phone to offer advice.

After sales service has also been excellent. We love our hot tub and I would strongly recommend Hot tub village.

August 22, 2017
Unprompted review
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Reply from Hot Tub Village

Hi Jane,

Thank you so much for your lovely review, so pleased you are enjoying the hot tub!

Helen and Tony

Rated 4 out of 5 stars

It was very good service the only …

It was very good service the only problem I have is that the explanation was mind blowing initially but the after care is brilliant

August 22, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Hi Jill,

Thank you for the great review. Apologies if we made the information mind boggling on the initial set up with the chemicals etc!
Please don't hesitate to contact us if you need any assistance at all.

Helen and Tony

Rated 5 out of 5 stars

Excellent service

Excellent service, great products, and nice people....

August 22, 2017
Unprompted review
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Reply from Hot Tub Village

Dear Stewart,

Thank you so much for your kind review.

Helen and Tony

Rated 5 out of 5 stars

Excellent service

We had a few initial problems with our hot tub after installation but these were speedily resolved by Tony and Helen. They were so helpful and went out of their way to deliver an excellent service. We are delighted with our hot tub which is continuing to provide many hours of relaxation a year on from our purchase.

August 22, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Hi Debbie,

Thank you so much for the great review.

Helen and Tony

Rated 5 out of 5 stars

Brilliant service and advice both pre …

Brilliant service and advice both pre and post sales. Helen and Tony were incredibly supportive and went way beyond a level or service I would expect.

August 22, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Hi Mark,

Thank you so much for your great review.

Helen and Tony

Rated 5 out of 5 stars

Excellent knowledge of products being …

Excellent knowledge of products being sold, instalation process was very competent. Friendly staff, nothing was too much trouble during purchase.

August 22, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Hi Chris,

Many thanks for your kind review.

Helen and Tony

Rated 5 out of 5 stars

I would definitely recommend this …

I would definitely recommend this company to purchase your hot tub from, they are very friendly and reliable to help with any problems you may come across . We have had our hot tub a couple of years and they have always been very helpful with any issues we have had.

August 22, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Hi Jane and Debbie,

Thank you so much for the kind review.

Helen and Tony

Rated 5 out of 5 stars

Been to few hot tub places and all they …

Been to few hot tub places and all they tried to do was sell me one and not let me have a chance to think. Hot tub village is by far the best place we have been. So helpful and that's why I purchased a hot tub from them. Also there after care service is amazing both of them so helpful. And it's nice to get our chemicals from them. Would allways recommend them. Ollie Steph.

August 22, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Hi Ollie and Steph,

Thank you so much for the lovely review.

Helen and Tony

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