Hot Tub Village Reviews 

147
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic experience from initial enquiry to meeting at the showroom where Kris answered all our queries efficiently and professionally. Post purchase there was further questions which were answered q... See more

Company replied

Rated 5 out of 5 stars

Great service from the start Kris in showroom great no pressure for a sale and ran through everything and recommend what would be best for our needs highly recommend them without a doubt

Company replied

Rated 5 out of 5 stars

Both of you have been so helpful. Right from before we even purchased the hot tub you advised us on where it should be positioned. Installation was done on time with information pack given and know... See more

Company replied

Rated 5 out of 5 stars

Kris was informative not at all pushy and made buying are Jacuzzi 335 an easy decision and stress free. Delivery was straight forward arrived on time.

Company replied

Company details

  1. Hot Tub Store
  2. Hot Tub Repair Service
  3. Sauna Store
  4. Wellness Center

Written by the company

Welcome to Hot Tub Village – Your Award-Winning Hot Tub Superstore in Suffolk! At Hot Tub Village, we take pride in being a Jacuzzi award-winning retailer, offering premium-quality hot tubs at competitive prices. Whether you're looking for a luxurious hot tub, a revitalising swim spa, or a relaxing sauna, we’re here to help you find the perfect fit for your home. Experience Unmatched Relaxation Explore our extensive range of hot tubs and swim spas, and even enjoy a wet test to feel the rejuvenating power of our state-of-the-art hydromassage jets firsthand. A Family Business with a Passion for Customer Care As a family-run business, we take pride in delivering exceptional customer service and meticulous attention to detail. From expert advice to aftercare support, we’re committed to ensuring your hot tub experience is nothing short of excellent. Visit Our Suffolk Showroom – Open 7 Days a Week! Our year-round showroom is stocked with a wide selection of hot tub accessories and chemicals, along with professional servicing and support options to keep your spa in top condition. Come visit us and let us help you create your own haven of relaxation!


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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4.9

All reviews

(147)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very friendly and very helpful. Thank you. Diane.
I will definitely recommend. !

August 22, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Hi Diane,

Thank you for the great review.

Helen and Tony

Rated 5 out of 5 stars

A truly professional company

A truly professional company, very knowledgeable and keen to share with the customer. First class service!

August 22, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Hi John ,

Thank you for your great review.

Rated 5 out of 5 stars

Excellent service buying our Jacuzzi 245IP

Excellent service, a pleasure to do business with. Highly recommended if your looking for a hot tub, cannot fault Tony & Helen's commitment and nothing was to much trouble when we bought & installed our Jacuzzi 245IP.

August 22, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Hi Pete. Many thanks for your great review.

Rated 5 out of 5 stars

Just Excellent

Not much more one can say really. They had a great selection, in a great location. Everything we asked for was done on time, in a professional, courteous and helpful manner. Highly recommended.

August 22, 2017
Unprompted review
Hot Tub Village logo

Reply from Hot Tub Village

Hi John. Many thanks for your kind review.

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