Howkins & Harrison Reviews 

999
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for making property transactions smooth, successful, and much less stressful than expected. Consumers also deeply appreciate the prompt communication, quick response times, and remarkably efficient support provided throughout the entire buying, selling, and renting journeys. However, some people mentioned experiencing frustrating communication delays, unresponsiveness, and difficulties when trying to arrange viewings or follow up on properties. A few reviewers were not happy with unprofessional staff behavior, unreturned messages, and a persistent perceived lack of proper attention during their personal interactions.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, frequently highlighting their... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently friendly,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are consistently... See more

Response time

Users describe positive interactions with response times, frequently highlighting fast and efficient... See more

User experience

Consumers find user experience to be exceptionally satisfying and seamless. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just a quick note to say a big thank you to Vikki @ Howkins and Harrison Northampton branch for being so helpful in finding a contractor to come and fix our oven that decided to stop working just... See more

Company replied

Rated 5 out of 5 stars

Martin, Karen, Cally and Amy, along with their support staff from the Howkins and Harrison Towcester office, helped make the move in our new home an excellent one. They provided solid information and... See more

Company replied

Rated 5 out of 5 stars

From the very start of our experience we felt very confident that our house sale was in safe hands . The video and photos were far better than our previous estate agent and they organised 4 viewings o... See more

Company replied

Rated 5 out of 5 stars

I’ve been with howkins and Harrison around 13 years there service has always been great .. since Drew has joined the team I feel this service has got even better Drew really goes out of his way... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Founded in 1888, Howkins and Harrison is an established firm of property advisers committed to helping clients in the residential, commercial and rural sectors. Offices in Rugby, Northampton, Daventry, Atherstone, Towcester, Lutterworth, Ashby de la Zouch, Henley-in-Arden and London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

999 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(999)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

High quality service

Very helpful and quick to respond and resolve any issues Drew Stewart gives the best service . Would highly recommend Howkins & Harrison agency.

February 18, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

This review is for lisa swinerton…

This review is for lisa swinerton (atherstone branch)
Lisa has been amazing from start to finish with us. She has made the whole process so easy for us, she had kept us updated on references etc and we now look forward to moving in! I carnt thankyou enough lisa. Your a credit to hawkins and harrison! Thanks again 😊😊😊

Matt and deb

February 16, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Managed Letting Service from Drew Stewart

Drew has been so very helpful, polite, customer-focused and professional in my dealings with him. He has supported me in managing my property and ensuring it is kept in the best state. Thank you Drew - your hard work is much appreciated!

February 10, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Excellent Service Kate was great.

Kate, Sinead and Sarah were like a breath of freshair. We have dealt wqith agents who very much serve the landlord and dont car about the tennents not the case with Howkins and Harrison 5*

January 9, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

We had the enormous good fortune to…

We had the enormous good fortune to find a house that was being sold by Hoskins & Harrison, the branch in Lutterworth. We had the even greater good luck to have Lauren as our agent there, because she is brilliant. Everyone who helped us was superb, but Lauren was always communicative and professional. I wish all who need to go through the stressful process of buying and selling a house would have such a service.
Cannot recommend them (and Lauren) highly enough!
Thank you!
Mike

February 5, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

5 star service

Like to say big shout to Evie Kondracki
Senior Letting Negotiator at Northampton branch . For getting another rental property over the line!! Great communication and work carried out . As a land lord makes life easy knowing Evie will find me best tenants to suit the property.

January 30, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

What a great experience

What a great experience, we sold a bought through Howkins and Harrison and I have to say they were very professional and responsive. Thank you so much for helping us to get our forever home xx and I just want to say a special thank you to Kate you made this experience easier ❤️

January 27, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 5 out of 5 stars

Thank you to Vikki at the Northampton…

Thank you to Vikki at the Northampton branch.
We have had several maintenance issues at our managed block of flats and she has dealt with them efficiently and always with a cheerful manner, a great team member.
Would definitely recommend the agency.

January 5, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

First-rate service from Howkins Harrison

I received a first-rate service from everyone at the Ashby branch of Howkins & Harrison. They were all really friendly and helpful from the first meeting (July 2025) to the last (January 2026). They were really good at keeping me updated with the progress of the sale of the property and were always on hand to answer queries and deal with concerns. Can't thank them enough!

January 19, 2026
Unprompted review
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Reply from Howkins & Harrison

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Rated 1 out of 5 stars

I am writing to formally raise a…complaint

I am writing to formally raise a complaint regarding the conduct of the staff member who showed us the property on 3rd January.

Unfortunately, our experience during the viewing was extremely disappointing. The agent who attended appeared unprofessional and unwelcoming throughout the appointment. She arrived with a McDonald’s coffee and showed very little interest in conducting the viewing. She did not walk us through the property, explain the layout, or even indicate how many rooms the flat had. Instead, we were left to explore the property entirely on our own. Her attitude came across as visibly annoyed, which made the experience uncomfortable.

Despite this, we were genuinely interested in the flat and confirmed our intention to proceed the very next day. However, we received no response to our follow-up email. We have since noticed that the property is now marked as “let agreed” on your website, which is extremely frustrating given our prompt confirmation and willingness to proceed.

January 3, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you for your feedback, and I’m very sorry to hear about your experience. The level of service you’ve described is not what we expect from our team, and I apologise for the impression this has left.

We would like to look into this further, including the handling of your enquiry and the property status. Please contact us at marketing@howkinsandharrison.co.uk so we can investigate and respond in more detail.

Rated 1 out of 5 stars

I deeply regret renting with Howkins…

I deeply regret renting with Howkins and Harrison, Northampton.First they are not efficient with updating their documents. They won’t give you documents to sign and then push false narrative that you have a binding contract.

August 30, 2025
Unprompted review
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Reply from Howkins & Harrison

Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience at our Northampton office. We take concerns around documentation and communication very seriously and would like the opportunity to review this matter fully. Our team follows clear procedures to ensure all agreements are issued correctly and transparently, and we would welcome the chance to clarify any misunderstandings.

Please contact marketing@howkinsandharrison.co.uk, so we can investigate and address your concerns properly.

Rated 5 out of 5 stars

I've dealt with Drew at the Northampton…

I've dealt with Drew at the Northampton office for some time now with the property I rent out & I have always found him to be knowledgeable, reliable & provides excellent customer service. Highly recommended.

January 4, 2026
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Just a quick note to say a BIG THANK YOU

Just a quick note to say a big thank you to Vikki @ Howkins and Harrison
Northampton branch for being so helpful in finding a contractor to come and fix our oven that decided to stop working just before Christmas, when we need it the most. We really appreciate the fast response and the professionalism that Vikki showed to sort the situation. Overal, the service, beyond 5 stars.

December 23, 2025
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Great service

Drew has contacted our landlord and resolved the issues we have been having for the past month since moving in.
He is a credit to your company

December 23, 2025
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

5 star service

We rent our property out through Howkins & Harrison. Everyone is so professional & helpful. We usually deal with Kelly & she’s excellent .Would 100% recommend.

December 22, 2025
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

I have mostly dealt with Lisa at…

I have mostly dealt with Lisa at Howkins and Harrison and I find her incredibly helpful. Shes always on hand when I need her and responds quickly if you have a query, shes very professional and courteous. Thank you Lisa for everything!

December 18, 2025
Unprompted review
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Reply from Howkins & Harrison

Thank you!

Rated 5 out of 5 stars

Great Service. Highly Recommended

From my initial contact with Howkins, through to the handover of keys, Lisa has been very helpful and expertly answered all the many questions I put to her. Great company and very pleased with the service I have received from their teams. All the staff I have dealt with have been professional, friendly, helpful, and knowledgeable. Thank you all.

December 17, 2025
Unprompted review
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Reply from Howkins & Harrison

Thank you!

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