Staff always polite and professional shame they don't spend time on your wheels but other wise it's quick an gives my freelander2 a sparkle
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was relatively painless, but this was the first time I used a drive through car wash, so I wasn't sure what I was supposed to do. There were no instructions on the web site. There were small pos... See more
Company replied
The staff member was helpful when I went and saw him. The whole process was straightforward and easy. I didn't see any where the opening times at the site so I went out of my car in the end to find... See more
Company replied
Attendant good with pre wash n help with wash selection/payment, wash ok but drying process left streaks on glass n bodywork.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
20K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good clean service also if you use app can get for better price
Good clean service if go during week not waiting long
April 27, 2026
Reply from IMO Car Wash
STEPHEN COMPER,
We appreciate your feedback and are glad you enjoyed the efficient service during the week! We hope to see you again soon!
IMO Car Wash
Great products on offer
Great products on offer. Only critique is that the app isn't the greatest to navigate and can be a lengthy delay from purchasing a car wash via the app, to getting the QR code for the attendant to scan!
Staff are always very friendly and helpful 👍🏼
April 25, 2026
Reply from IMO Car Wash
Mr Damian Mellin,
We appreciate your feedback on our products and the app's navigation. We'll look into the QR code delay. We're glad you find our staff friendly and helpful!
IMO Car Wash
100% reliable service
100% reliable service. Staff are great and literally never stop in this very busy car wash!!
April 25, 2026
Reply from IMO Car Wash
Clare,
We appreciate your positive feedback! We're so glad to hear that you find our service reliable and that you appreciate our staff's dedication.
IMO Car Wash
Exceeded my expectations—definitely…
Exceeded my expectations—definitely worth every penny.
April 27, 2026
Reply from IMO Car Wash
WK Chiu,
We're happy to hear that our service surpassed what you expected and was worth the investment. Thank you for your positive feedback!
IMO Car Wash
Reply from IMO Car Wash
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Says it opens at eight but did not open…
Says it opens at eight but did not open till 8.30.. but car wash was spot on nice and clean
April 25, 2026
Reply from IMO Car Wash
Mr/Mrs Telford,
We regret the delayed opening. We're happy the car wash met your expectations with its cleanliness. We appreciate your feedback and time.
IMO Car Wash
The sun was shining
The sun was shining, the cars were piling but the team here are quick
April 27, 2026
Reply from IMO Car Wash
customer,
We're happy to hear that you had a quick experience despite the busy environment. Thank you for acknowledging our team's efficiency and your positive feedback!
IMO Car Wash
Easy cleaning , affordable price.
I love coming here. I buy a prepaid wash pack (the more you buy the more you save) and show the QR code to the guy there, he scans it and off we go.
The only reason I gave 4 stars, is that recently the car doesn't get dried as much as it used to.
April 27, 2026
Reply from IMO Car Wash
Linda Clarke,
We appreciate your feedback and are glad you enjoy the prepaid wash pack. We'll look into the drying issue you mentioned to ensure we provide the best service possible. Thanks again!
IMO Car Wash
I paid for an ultimate clean but got a…
I paid for an ultimate clean but got a diamond wash
April 25, 2026
Waste of monies
I bought the top of the range car wash and it didn’t get all the dirt off my car. Very disappointed if I’m being honest. The man was pre cleaning the car before it went through but overpriced and the car wasn’t that clean. Just to note I get my car cleaned every month. So the car wasn’t that dirty to start with.
April 27, 2026
It cracks my windscreen
April 27, 2026
Staff good easy to use
April 27, 2026
Reply from IMO Car Wash
Robert Jones,
We appreciate you sharing your positive experience with us and we are so happy to hear that our staff was good and it was easy to use.
IMO Car Wash
Windscreen still showed dry dirt even…
Windscreen still showed dry dirt even after the car wash. Had to clean again at home to sort it out.
Light dirt is fine. Heavy or moderate dirt might not be cleaned 100%.
I chose the 3 foam option for my wash.
April 25, 2026
Reply from IMO Car Wash
Mohamed Awadelkarim,
We appreciate your feedback. We regret the wash left dirt on your windscreen and you had to clean it at home. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Back end of car was not rinsed properly…
Back end of car was not rinsed properly and still had soap suds on car, didn’t notice till I was already home.
April 25, 2026
Reply from IMO Car Wash
Customer,
We appreciate you bringing this to our attention. We're sorry the car wasn't rinsed thoroughly, and there were soap suds left. We'll review our processes.
IMO Car Wash
My sister found it very scary but I…
My sister found it very scary but I LOVED it, especially the bit like a giant spider!
Louis (aged 5)
April 27, 2026
Reply from IMO Car Wash
Miranda M,
It's great you loved the giant spider! We're happy you had such a different experience from your sister and appreciate your sharing your thoughts with us.
IMO Car Wash
Reply from IMO Car Wash
Ronan Fitzsimons,
We appreciate you taking the time to share your positive experience! We are so glad the operative was helpful and patient.
IMO Car Wash
Lost my trust
Asked for a rain guard wash and was told that the ‘lights were faulty and only showed triple foam’. Naturally I then asked for a Triple Foam wash instead which he protested but I insisted.
He then told me that the card machine was also faulty. So I gave him £10 in cash for an £8.50 transaction.
He then took the card machine to the car behind me.
I had to shout to get his attention and ask for my change to which he said ‘what change?’ I was very firm in reminding him I gave him £10 and he reluctantly gave me my change.
I’ve used this car wash for years, never again though!
Date and time of experience: 27/04/26 c.1600hrs.
April 27, 2026
Unprompted review
Friendly and attentive staff
Friendly and attentive staff and a nice clean car at a good price.
April 28, 2026
Reply from IMO Car Wash
Jules,
We appreciate your positive feedback! We're so glad you found our staff friendly and attentive, and that your car was nice and clean at a good price.
IMO Car Wash
Reply from IMO Car Wash
Noreen,
We're happy to hear that you found our service efficient and fast. Thank you for your positive feedback; we appreciate it a lot.
IMO Car Wash
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.