Insure2drive Reviews 

I had a policy back in 2018 and I wasn’t informed about a claim made against me until Insure2Drive sends me a bill to me and asking to recover £xxxx.xx last minute. A claim I have not even come across or heard of This is ridiculous and I don’t know who or what was involved. What sort of claim numbers are they telling me to pay. All they care about are numbers and usually taking care of crash for cash and fake whiplash claims. This insurance is totally a scam. You are suppose to be on my side. Haven’t gone through the whole claim process from start to finish and demanding me to pay over £3k just because some third party is claiming for it. I have not been involved in any accident. How could this company still trade and go on. I’m going to have to report this to The Ombudsman for continuously harassing me after 5 years.

SHOCKING POOR company, avoid at all costs as you simply can not get through to anyone on the phone. Tried calling0330 024 4774 four times today and waited for between 10-30 minutes each time - stuck on hold all this time with no answer - tried emailing as well with no response

@ insure2drive - how do I cancel my policy

Awful customer service. Cannot get an answer on the phone despite hours and hours of waiting on hold. Emails tried but no response either.

Great service till this is the second year i am dealing with insure2drive co. In overall performance ok except one thing answering customer phone call. We have to wait for longtime and cannot get in touch with anyone. This is the only drowback in my point of view. Need more attention in that area.

STAY AWAY!

Pls stay away from this company, I insured my car with them got an email requesting further payment , called them
multiple times stating in the phone fir over half an hour with no response, sent emails , no response and they have the nerves to cancel my policy. I wish I read these reviews prior to buying my policy. I am reporting this company as scam. Please stay away

Do yourself a massive favour and go elsewhere. This company is by far the worst insurance company by a country mile. 2 policies I took out with these clowns, every time you need to call them make sure your phones got a full battery because in my experience it takes on average over an hour to actually get to talk to someone and then you may as well talk to a brick wall.
If you do take out a policy with these clowns then please make sure you tick the auto renewal off but it hidden deep within their terms and conditions.
Just do yourself a favour and go elsewhere you will thank me in the end..
Case going through the insurance ombudsman as I type this as this company should not be allowed to trade.
I’m still waiting for my proof of no claims since January of this year…

I am still after 2 weeks awaiting a call about my no claim bonus which is incorrect and my new insurers has given me 7 days else they will cancel my current policy.
Insure 2 Drive have failed to contact me and haven't updated their Data Base, in turn , this has put me in an awkward position as I can't get hold of anybody willing to talk to me.
I've also emailed with no response. I guess the Ombudsman is the next step to pursue my case.
Very stressful and awful customer care.

Despite having communicated my wish to cancel the automatic renewal, and receiving confirmation that my policy would not be renewed after its 12-month term, the company still withdrew another payment from my account once the policy had expired.

I've sent numerous emails without receiving any response, and I've spent several hours over the past few days trying to reach them by phone. Currently, I've been on hold for 55 minutes without anyone attending to my call.

I strongly advise against doing business with this company.

I have a crack in my windscreen so I’ve rang customer service 3 times today and nobody answered. Each call I was waiting 40mins to an hour to get put through to someone. I called their “claims” number, they answered straight away only to find out it was the Key claim line🤦🏾. I sent an email and still no response. Customer service is poor. My online portal won’t allow me to open up policy details anymore as well. What is the issue with insure2drive? How am I meant to resolve my issue asap as I’m out of work due to my cracked windscreen?

So many mistakes! I have needed to ring this company four times trying to get them corrected - this has taken more than four hour’s of my time!
I have paid for my insurance. I have even received a email receipt, but their portal tells me I must pay again before I can even check my documents. If I could give them minus five stars I would.

Think very carefully before you use this company!

Ghost Company! - Please answer the phone/emails!

I have tried to contact Insure2Drive on numerous occassions through both their customer service email, their "Sabre" email as reccomended in other TrustPilot reviews, and via. their phone number but still awaiting response!

We had some issues which eventually had been resolved. The main thing is that the company responds to its customers' inquiries, albeit with a delay

Stay away from this company, they are scammers. Paid £2100 for 3 months insurance refused any refund when they tried to increase our insurance by £3600!! Can never get them on the phone, seriously the worst company I’ve ever come across! Be warned

Nobody answers the phone. Nobody replies to emails (customer service or feedback). Policy changes on the portal don't work because of technical issues. I cannot cancel on the portal. Due to changes being required on the policy, I am NOT "insured 2 drive". I'm sure it's fine so long as you never make a mistake on the application like me and never need to actually contact them.

Changed my car and needed to change to insurance over to new vehicle. Rang several times and was left on hold for over an hour each time and no one answers, tried the customer portal which is useless, its having technical problems and just tells you to call customer services (which don't answer calls). Emailed several times, no reply. As I pay monthly by direct debit, I had to cancel this as I refuse to pay for a car I no longer have, and go elsewhere for new insurance. What a surprise, the after I cancel direct debit, they email me and asking me to call immediately, how?? They don't answer calls. Avoid this company. Absolutely dreadful.

I have had to phone twice to cancel my car insurance, both advisors said they were doing this. Also emailed and submitted a request for an update via the portal, but no reply. My insurance is still live on the portal and have not received the due refund.

Unable to access the customer portal service despite multiple attempts - no access to the documents and proof of cover.

Please review website and fix any portal issues for customer service.

Appalling Service - I recently received my renewal email which advised me to access the details via their portal and as has already been reported this is totally inaccessible despite using the correct login details, policy number etc.
They don't answer their calls and when I went to Sabre (parent company) they couldn't/wouldn't access my details and admitted Insure2drive were having call handling issues.
Yes - I have aleady emailed - Policy/Certificate/Quote Number to insure2drivefeedback(@)sabre.co.uk

This is the worst insurance company. I have emailed them many times, tried calling them for days without them answering. Please do not do business with them.

Please call me today 07766688624

Absolutely useless company website don't work portal refuses to log in no answer on phone or emails need to print documents off but can't access got a producer and can't print documents off so I will bring this up in court that is their fault