INTU Boiling Water Taps Reviews 

274
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and the significant convenience they add to daily life. Many highlight the exceptional customer service and the helpful, knowledgeable staff, providing outstanding after-sales support and efficient issue resolution. People also appreciate the ease of installation and the positive impact these products have. However, some customers also noted concerns regarding product quality, specifically issues like leaks from tanks or taps, and malfunctions occurring after a few years of use. These less common experiences highlight specific areas where some users encountered problems with product durability, such as units failing or not operating as expected.

What people talk about most

Product

Users describe positive interactions with product, highlighting its convenience, quality, and innovative... See more

Service

Consumers find service to be positive, with many reviewers highly recommending the company for its... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the product's quality, build, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and quick... See more

Customer service

People report positive experiences with customer service, highlighting its convenience and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1 Year Later Having now had our Tap and Boiler for 1 year. Happy to report no problems at all. The tap is as good as new, retaining its mirror finish. Boiler 100% not had any problems just changed... See more

Company replied

Rated 5 out of 5 stars

After selecting one from the vast array of options the order process was quick and simple. The items arrived, very well packaged, the following day. We opted for the INTU installation service and were... See more

Company replied

Rated 5 out of 5 stars

Being able to draw water hot enough for a brew instantly is great plus it helps cut cooking time by putting veg on the hob that won't take forever to reach boiling point.

Company replied

Rated 5 out of 5 stars

We have had our INTU 4in1 boiling water tap for about 18 months. It was quite straightforward to install and any questions I had were very promptly answered by David, INTU’s Technical Manager. Howev... See more

Company replied



Company details

  1. Countertop Store

Written by the company

British Brand providing quality instant filtered hot water taps across the UK. With full UK Customer service our team are happy to help and resolve any issues.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

274 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(274)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very good service

December 30, 2024
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Thanks Mark, remember your filter changes every 6 months to keep the system running in tip top condition. David

Rated 5 out of 5 stars

Easy to fit using the video…

Easy to fit using the video instructions paid the little extra for extended guarantee for peace of mind
Will review again as time goes by for better option and appraisal

December 27, 2024
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Steve, Thanks for the review and for buying one of our taps. Im sure people would love to read an appraisal further down the line, thank you. David

Rated 5 out of 5 stars

Great tap great company

Great tap great company! Customer service is also outstanding!

January 6, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Mitchel Thank you for the outstanding review! We try hard to help people with their issues and questions. Thank you for taking your time out to write a review for us. David

Rated 5 out of 5 stars

Helpful and professional

Helpful and professional

January 2, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Thank you for your kind remarks. Please get in touch if you need any help. David

Rated 5 out of 5 stars

Hot tap

I ordered this item it came quickly I haven’t installed it yet but my daughter as one so that were I got the idea from I liked her one so easy to use

November 27, 2024
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Elaine, thank you for buying one of our taps on a recommendation. If you need any advice when fitting or using it please give us a call or a video call on 07450580323, we'll do our best to help. Thanks David

Rated 5 out of 5 stars

Bought 2 filters for our 4-1 tap so…

Bought 2 filters for our 4-1 tap so that we don’t run out excellent quick delivery.

December 9, 2024
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Linda, Thank you fo rthe review. Great to see you're keeping up with the filter changes. That really helps keep you tank run smoothly. David

Rated 3 out of 5 stars

Just Ok

Delivery and order placing was all good. Arrived with a broken valve. Clearly seen. Pictures sent. Asked for replacement and was told to just check again and suggested fitting was incorrect. It was broken and leaking. So had to go out and buy another one. Plumber got paid by the hour so that was an extra hour.

November 25, 2024
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Adam
Sorry you were having trouble. I did reply with what I thought might be the problem but there was no video attached to the email. I didnt receive any further replies so I thought that had fixed the issue.
David

Rated 5 out of 5 stars

INTU team being client focus

INTU team being client focus
I initially contacted INTU more than 10 years ago as they offered a comprehensive solution resolving all my concerns with regards to kitchen taps. The product lasted more than 10 years and we have made good use of it continuously.
During our new kitchen re-design we took the opportunity to upgrade and again INTU team has been there addressing all our concerns and resolving any issues promptly and professionally. Thank you for your good after-sales support!

December 11, 2024
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Dimitrios, thank you for be such a loyal customer! The longer hose you needed has been made up and has been posted. Have a lovely Chrismas, David

Rated 5 out of 5 stars

Wish we’d fitted one sooner. It’s great.

Very speedy delivery. Most helpful customer service. Very easy to fit, just take your time and follow the instructions. The pipes are colour coded and labelled. The tap works perfectly, looks great and we are very happy with it.

December 2, 2024
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Ian. Gald we could be of service. Please get in touch if you need anything. remeber to use the subscription options for the filters to save money. Please get in touch if you need advice on it. Many thanks
David

Rated 4 out of 5 stars

The quality of the items are excellent…

The quality of the items are excellent and function purfectly. My only complaint is with the instructions which could be more comprehensive. Otherwise I would have given 5 stars

November 21, 2024
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Ian. Thanks for the review. We are working on doing some more installation videios to go along with the instructions. Please remember to change your filter. Have a lovely Christmas. Thanks David

Rated 5 out of 5 stars

Excellent customer service and build…

Excellent customer service and build quality. Flow speed a bit less than previous tap but the boiling tap works well without spluttering.

December 2, 2024
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi. Thanks for the review and great to hear youre happy with our service and the tap. The flow speed of the boiling water is down the the water pressure as it is reduced plus all new taps are slower on flow now to save water. Thanks David

Rated 5 out of 5 stars

Good boiling water kit

Good boiling water kit, easy to install and all parts well packaged. Just installed and all going well, hopefully reliability will be good too.

December 2, 2024
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

I'm sure it will be Mark. If you need any help with anything please get in touch. David

Rated 5 out of 5 stars

I rang Intu to place an order

I rang Intu to place an order, I got essential information, the gentleman I spoke to David was so helpful, knowledgeable he prevented me from choosing the wrong tap and making a big mistake. With his help I chose the 4 in 1 and have been delighted with it, so is my husband. Wish we had got one years ago, so easy to install for a handy person or plumber. The filter is very easy to replace and the quality of the tap is excellent.

May 7, 2024
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI, thank you for choosing Intu and for the nice compliment! Its nice to know people are enjoying their taps. Remember to choose the subscription option for the filters as you save around £10 with that option. Many thanks David

Rated 5 out of 5 stars

Delivery was good on time and helpful…

Delivery was good on time and helpful delivery guy.. no complaints. Like the product this is our second purchase.

December 5, 2024
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Graham, thanks for sticking with us at Intu again. We are continially updating our ranges and our technology with our RD department here.
Keep in touch to buy your filters and have a lovely Christmas. David

Rated 5 out of 5 stars

Called this Company searching for replacement to broken tap

Called this Company because one of their taps looked similar to a broken tap, and was trying to find a spare part. They didn't have the part, but following an extended series of photos and questions were able to provide a brand new [discontinued] unit at a VERY reasonable price. Delivered within 48 hours.
Really helpful and excellent service.

November 1, 2024
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Matt, Glad we could be of service to you. Thanks for the great review. David

Rated 5 out of 5 stars

Always wanted a hot tap…

I have always wanted a hot tap and after a lot of research I decided to use INTU. I spoke to David initially who answered all my questions [I was dithering about a digital one..]and then awaited delivery and installation. The tap etc was delivered very quickly and the installation was carried out by a brilliant installer [Asher] who I would highly recommend to anyone. At the moment I am extremely happy with my tap [its very early days- while writing this review its only been a week]- but I do feel confident that if I had problems [which I did initially when the pump was faulty - no fault of INTU]- they would be helpful and sort it out. Good customer service
Very pleased so far.

December 4, 2024
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Gloria. Thank you so much for the great review. Vey happy to see that our installers are doing a great job for you also. If you need anything else just pick up the phone. Have a lovely Christmas David

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