INTU Boiling Water Taps Reviews 

274
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and the significant convenience they add to daily life. Many highlight the exceptional customer service and the helpful, knowledgeable staff, providing outstanding after-sales support and efficient issue resolution. People also appreciate the ease of installation and the positive impact these products have. However, some customers also noted concerns regarding product quality, specifically issues like leaks from tanks or taps, and malfunctions occurring after a few years of use. These less common experiences highlight specific areas where some users encountered problems with product durability, such as units failing or not operating as expected.

What people talk about most

Product

Users describe positive interactions with product, highlighting its convenience, quality, and innovative... See more

Service

Consumers find service to be positive, with many reviewers highly recommending the company for its... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the product's quality, build, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and quick... See more

Customer service

People report positive experiences with customer service, highlighting its convenience and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1 Year Later Having now had our Tap and Boiler for 1 year. Happy to report no problems at all. The tap is as good as new, retaining its mirror finish. Boiler 100% not had any problems just changed... See more

Company replied

Rated 5 out of 5 stars

After selecting one from the vast array of options the order process was quick and simple. The items arrived, very well packaged, the following day. We opted for the INTU installation service and were... See more

Company replied

Rated 5 out of 5 stars

Being able to draw water hot enough for a brew instantly is great plus it helps cut cooking time by putting veg on the hob that won't take forever to reach boiling point.

Company replied

Rated 5 out of 5 stars

We have had our INTU 4in1 boiling water tap for about 18 months. It was quite straightforward to install and any questions I had were very promptly answered by David, INTU’s Technical Manager. Howev... See more

Company replied



Company details

  1. Countertop Store

Written by the company

British Brand providing quality instant filtered hot water taps across the UK. With full UK Customer service our team are happy to help and resolve any issues.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

274 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(274)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

Very great for my tea & cooking

Very good project for my tea , soup, and for any cooking want the hot water. And electric power used less than before. The smart meter show when I change to use it , power was less.

March 31, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Thats great. Glad your happy with your system

Rated 5 out of 5 stars

Simple, but effective Customer Service

We've been using our Intu hot water tap for a couple of years now, and it's always been really reliable. Recently, it stopped working, so we reached out to Intu's online support. They quickly sent us clear, step-by-step instructions on how to remove limescale from the heat reservoir.

Thanks to their guidance, we were able to fix the issue ourselves—no need for an engineer visit or any guesswork! Now, it's back to working perfectly. Really impressed with the helpful support and how easy it was to get things sorted.

March 26, 2025
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Thats great to hear its all sorted now. Thank you for the kind review. David

Rated 5 out of 5 stars

We have had ours for a year or so

We have had ours for a year or so, what an awesome product. Excellent customer service. We couldn't be happier with our hot tap or live without it :) Love it! Highly recommended.

March 17, 2025
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Glad you're happy with your tap and our service. Thank you, David

Rated 5 out of 5 stars

Jenny from fleet

Just received my replacement filter it arrived very quickly well packaged.

March 3, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Thanks Jenny. If you need help changing it please get in touch, David

Rated 5 out of 5 stars

Had tap for about 4 years and working…

Had tap for about 4 years and working great filters seam a bit expensive,but a great product.

March 3, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Paul, good to see you're still happy after all these years using it. I hope youre on subscription for the filters as they are cheaper that way. Please get in touch if you need any info. Thanks David

Rated 5 out of 5 stars

Jack was incredibly prompt and…

Jack was incredibly prompt and informative in helping me resolve the issue I had, super customer service!

February 14, 2025
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Thank you for the kind review, Jack will be pleased you were happy

Rated 5 out of 5 stars

Hot water every time

Love this water tap does exactly what I want it to do. And also looks good.
Very impressed. And a very good price too.

January 30, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Thanks for your review Trish and really glad you're happy with your tap

Rated 3 out of 5 stars

Good, with a few niggles

Good looking tap, Everything works as it should.
Have marked it down for by two stars.
The mains water pressure at my sink has been almost halved. (I understand the boiling water needs to be very low pressure, but surely not the mains)
The button to operate the boiling tap, requires a LOT of pressure to push it down.
my Mum with arthritic hands cannot operate the tap as she cant push the button down enough to open it

December 16, 2024
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Sharon. Very sorry your mum is having problems. Ill give yo a call to see if I can sort anything out for you. David

Rated 4 out of 5 stars

Overall very impressed

Fast and efficient delivery. Well packaged. Husband said easy to install with great backup from service team over the phone to clarify a couple of points. Push button for “boiling” water is not too stiff which we had been concerned about. Still notice scum in cups of tea but we do live in a very hard water area. Thank you.

January 20, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi. Thank you for your review.Glad we could be of help on the phone. Try flushing more water through the filter. That may help with the brew problem. Thanks David

Rated 5 out of 5 stars

Intu - Excellent Quality and Customer Service

I found Intu on a website search for boiler taps and am really glad I did. I initially looked at all the better known branded products and was put off by the price and some of the reviews about them. I was really impressed with the amount of information and excellent installation videos provided by Intu. They were very helpful clearing up any uncertainties and showed how easy they are to self install.
I also used the chat service to ask about the various taps and warranties. The response was very quick and helpful.

I bought a Nexus 4in1 tap and am delighted with the quality of the tap and accessories provided.
Installation for me personally was a little more difficult to secure the tap base to the sink due to restricted space from my plumbing layout. I still managed to get it done and am delighted with the end result.
I would highly recommend Intu to anyone looking to install a boiler tap.

January 29, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Stewart. Thank you for taking the time to write the detailed review. They really help people. Its good to hear you like your tap and that we could help you when you needed us. remember to keep your filter changed to help with reliability etc and the subscription service for that saves you £10 every time! Get in touch if you need more info from us. Dave

Rated 4 out of 5 stars

Prompt service

Responded well to e mail and Rectified the problem with my tap with no hassle at all. I did have to contact them for an update to see how long my tap would be as we were approaching Xmas time. They responded quickly and updated me with a return date which they kept to.

January 10, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Beverley, Thank you for the review and glad you were happy with your service.

Rated 5 out of 5 stars

Definitely the best feature of our…

Definitely the best feature of our kitchen and would recommend to anyone.
The company have great online recorded resources that explain their products.
I find the subscription process for the filters very helpful, and the process is always smooth.

January 8, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Faye, Great to hear you would recommend us. Thanks for the review. Please give us a call if you need anything. David

Rated 5 out of 5 stars

Great communication with Dave and clear…

Great communication with Dave and clear and concise installation instructions included with all the products. I am delighted with my 4-1 tap including a chiller unit which was positioned in an adjacent cabinet but there was sufficient tubing to accommodate this positioning.

January 6, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Thanks Paul, glad to hear the chiller went in the cupboard next door well. Remember to keep the filters changed every 6 months and the subscription scheme saves you money as well. David

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