INTU Boiling Water Taps Reviews 

274
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and the significant convenience they add to daily life. Many highlight the exceptional customer service and the helpful, knowledgeable staff, providing outstanding after-sales support and efficient issue resolution. People also appreciate the ease of installation and the positive impact these products have. However, some customers also noted concerns regarding product quality, specifically issues like leaks from tanks or taps, and malfunctions occurring after a few years of use. These less common experiences highlight specific areas where some users encountered problems with product durability, such as units failing or not operating as expected.

What people talk about most

Product

Users describe positive interactions with product, highlighting its convenience, quality, and innovative... See more

Service

Consumers find service to be positive, with many reviewers highly recommending the company for its... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the product's quality, build, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and quick... See more

Customer service

People report positive experiences with customer service, highlighting its convenience and hassle-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1 Year Later Having now had our Tap and Boiler for 1 year. Happy to report no problems at all. The tap is as good as new, retaining its mirror finish. Boiler 100% not had any problems just changed... See more

Company replied

Rated 5 out of 5 stars

After selecting one from the vast array of options the order process was quick and simple. The items arrived, very well packaged, the following day. We opted for the INTU installation service and were... See more

Company replied

Rated 5 out of 5 stars

Being able to draw water hot enough for a brew instantly is great plus it helps cut cooking time by putting veg on the hob that won't take forever to reach boiling point.

Company replied

Rated 5 out of 5 stars

We have had our INTU 4in1 boiling water tap for about 18 months. It was quite straightforward to install and any questions I had were very promptly answered by David, INTU’s Technical Manager. Howev... See more

Company replied



Company details

  1. Countertop Store

Written by the company

British Brand providing quality instant filtered hot water taps across the UK. With full UK Customer service our team are happy to help and resolve any issues.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

274 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(274)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As I have grown to expect nothing but…

As I have grown to expect nothing but excellent service from this company. Never fails to help and give advice. Products are excellent quality and very reasonably priced. Brilliant service.

June 18, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Ian, thank you for the kind review. So great to hear you are loving our service and our taps. many thanks David

Rated 5 out of 5 stars

Great company happy to support uk…

Great company happy to support uk business, had my system for at least 3 years now and it’s been faultless , and I drink a lot of tea !! My only complaint would be how much more expensive they are compared to when I bought mine ….but that’s no doubt our brilliant government taxing the hell out of everything and not the companies fault .

June 29, 2025
Unprompted review
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Reply from INTU Boiling Water Taps

HI Dino, thank you for the nice review. We do keep our prices as competitive as we can. We have launched several new models and have upgraded the componentsinside. We continuously try and improve our products to keep our customers happy and back that up with our customer service. Please get in touch if you need anything. David

Rated 2 out of 5 stars

I am still waiting for a response to my…

I am still waiting for a response to my email about a low pressure question

June 20, 2025
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Reply from INTU Boiling Water Taps

HI Mark, I'm very sorry you have not had a reply. I have just checked our emails and cannot find your email in question. If you would like to send it again or call us on 01772 923849 I can hopefully sort your problem. If the slow flow is on the domestic hot and cold there is a filter washer in the nut on the silver braided hose that screws onto the black valve assembly. Undo the nut and remove the filter washer and clean. That is usual reason for slow flow on your tap model. Let us know if that sorts it for you. Regards David

Rated 5 out of 5 stars

I can’t recommend this company highly…

I can’t recommend this company highly enough. The customer care and patience provided by David and Jack has been second to none. They have helped me with much patience sort a couple of minor problems and I can’t thank them enough.
Highly recommended without hesitation.

June 26, 2025
Unprompted review
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Reply from INTU Boiling Water Taps

HI Janice, thank you very much for the lovely review and it's nice to hear Jack and I have looked after you. Please get back in touch if you need anything else. Regards, David

Rated 5 out of 5 stars

Good service

Prewarned it was happening then auto reorder completed easily

June 17, 2025
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Reply from INTU Boiling Water Taps

HI Michael, very good to hear you like our subscription service for your filter. Regards, David

Rated 5 out of 5 stars

Superb customer service and

I have a 3-1 boiling tap for this past 5yrs and I could not do without it. I had to replace the PCU a few months ago and recently the bottom of the base unit was leaking. I must say on both occasions the staff were unbelievably helpful, they honestly went above and beyond for me. I actually went ahead and purchased a new tank as it was only slightly more expensive that my original unit was to repair. I am expecting delivery of my new unit tomorrow and I can’t wait to continue using the INTU tap. One of the things we couldn’t do without and I would recommend INTU and their staff to everyone.

June 23, 2025
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Ronan, Thank you very much for the review. Realy please you're happy with our service. The tank you will get is the new version of the Nexus tank and it plumbs in differently than your old one. The instructions are inside but if you need help please call 07450580323. I have emailed you a video over alos to help. Thanks David and Jack

Rated 2 out of 5 stars

Really disappointed….

Really disappointed with my intu 3-in-1 boiling water tap. Bought around 2.5 years ago and it suddenly stopped boiling. Reached out to the company, but was told they had no record of my sale and that the unit was an old unit. Cost to repair with only a 12 month warranty was £120 or £250 for a new unit altogether (the complete unit only cost £340!). Cannot justify that kind of expenditure every 2.5 years and feel that it is not worth this to just potentially break again. Will either replace my whole tap for another from alternative company or just buy a kettle. Seems a shame as the tap when working was very useful, but just very expensive to maintain as it seems. Live and learn.

June 18, 2025
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

I'm sorry we couldn't help you this morning. Changing your filter is very important and according to our records you've only just changed your filter in March this year. Running any boiling water tap without changing the filter regularly, every 6 months, will have an impact on its reliability and lifespan. We do our best to look after all our customers but we have no record of your purchase from us, or proof from you, and the tank is a very old model. We're here if you change your mind.

Rated 5 out of 5 stars

Great customer service

I ordered a workstation sink which arrived promptly and was of excellent quality. Sadly I returned from holiday and my kitchen fitters had found that the sink was in fact too big for the unit I had. I contacted INTU who immediately provided labels for return of the item and a refund was duly processed. All of the staff I had contact with were superbly helpful and I would not hesitate to recommend the company or to use them again.

June 2, 2025
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Thanks for the review Kathryn. If we can help with anything else please get in touch. David

Rated 4 out of 5 stars

The filter order came quickly once…

The filter order came quickly once ordered and watching the online instructions helped with changing the filter

June 6, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Andrew. Thank you for the review. Glad you found the instructions helpfull. David

Rated 5 out of 5 stars

A great British business delivering exemplary designed products

Had my Intu 3 in one tap for a year and a half. Brilliant design, easy to maintain, and service from David and the team is exemplary. Great British company that delivers more than the high end brand names for a fraction of the price.

May 20, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Rob Thank you for the lovely review. Please get in touch if you need anything, David

Rated 5 out of 5 stars

Just had tap fitted

Just had tap fitted, looks great and so far works fine 👍

May 27, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Anthony, glad you like your tap. Remember to change the filter every 6 months to keep it running smoothly, David

Rated 5 out of 5 stars

Excellent value for money,arrived on…

Excellent value for money,arrived on time, easy to fit and the water tastes amazing.

May 19, 2025
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Reply from INTU Boiling Water Taps

HI, Thank you for your review. Our Deluxe Pro filter is excellent and I'm really happy your liking the taste! David

Rated 4 out of 5 stars

Filter

As ordered.....

May 8, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI David, thank you for the review. David

Rated 5 out of 5 stars

Fantastically helpful

Fantastically helpful, knowledgeable, quick to respond and quick to deliver. Great product. Faultless from start to finish.

May 7, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi David, thank you very much for the review. Gald youre happy with the tap and our service. David

Rated 5 out of 5 stars

Very helpful

Very helpful, proactive response to request.

May 6, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Riw, glad we could be of service to you. David

Rated 5 out of 5 stars

Intu is a brilliant family owned…

Intu is a brilliant family owned company who make some seriously great products at very affordable prices even when u call them they go out of there way to explain everything absolutely fantastic company brilliant.im writing this review based on my own experiance over the last few years

May 2, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI J. Thank you very much for the glowing review. Please get in touch if you need anything. David

Rated 5 out of 5 stars

Black pulldown boiling water tap

These taps are incredible. Such a great addition to my kitchen I'm delighted with how functional is or and the matt black finish looks great

April 29, 2025
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Jenny, thank you for the great review. Remember to change your filter at least every 6 months to help keep the system reliable. David

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