All the staff were polite and friendly, arrived on time and worked solidly.. They kept us informed through the job as to what they were doing. Apparently our loft space is very low which made worki... See more
Company replied
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Review summary
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Reviews shaping this summary
On behalf of my parents Company arrived on time and started the works. Drained existing system and removed appliances. The layout of the house presented problems which they overcame. They worked ful... See more
Though the installation was delayed by a day, we were kept informed and once work had started, it was completed quickly and efficiently and neatly, given the difficult layout of my property. my only i... See more
We would like to take this opportunity to rate IntuEco from Leon calling at the house to say we were eligible, to the loft installation, trickle vents, extraction fans and new boiler installations. Ev... See more
Company details
Written by the company
The team at intuECO have been working in ECO/CERT for over 16 years, meaning we have extensive experience in helping thousands of customers access energy efficiency grants, from loft insulation to full central heating systems. Since ECO4 was launched in July 2022, we're proud to have helped out over 8000 households upgrade their heating and insulation in their properties. We pride ourselves at always putting our customers at the forefront of what we do, ensuring customer satisfaction each and every time. We are a Trustmark registered installation company, where you will be issued with a Trustmark certificate and Qualitymark insurance backed guarantee upon completion.
Contact info
25B Napier Court, S43 4PZ, Chesterfield, United Kingdom
- 0115 822 5022
- letstalk@intueco.co.uk
- www.intueco.co.uk
3.9
Great
157 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
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They knocked on my door despite having…
They knocked on my door despite having a no cold callers sign!
If they cannot follow basic instrructions I wouldn't want them to do any work on my house!
June 3, 2024
Unprompted review
Reply from intuECO Ltd
Dear Tracy,
Thank you for sharing your experience and we sincerely apologise for not meeting your expectations. We understand how disappointing it must have been, and we are truly sorry for any frustration or inconvenience this caused.
We take your feedback seriously and are reviewing the situation to ensure it doesn’t happen again. If you’d be willing to give us more details about your experience, we’d greatly appreciate the opportunity to make things right. Please feel free to reach out to us directly.
We value your business and hope to have the chance to earn back your trust.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY via the Government scheme. I have experienced endless problems, water leaks, significant damage to property, flooded landing and no showers for over a month! Their customer service is appalling - never answer the phone and when they do the staff at the end are completely incompetent! Had this done in Jan/Feb 2024 and am without water again for the fourth time since they installed.
May 23, 2024
Unprompted review
Reply from intuECO Ltd
Dear Matthew,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was not as expected. We strive to provide excellent service, and it’s clear we missed the mark with yourself.
We would love the opportunity to learn more about what happened and see how we can make things right. Please feel free to reach out to us directly so we can address your concerns and work towards a solution.
We value your feedback and hope to have the chance to improve your experience with us in the future.
Very Satisfied with the work and…
Very Satisfied with the work and customer service. The gentleman who came knocking my door was Very professional and he explained about the free Eco 4 Grant which was available for insulation + free boiler. I would recommend this to anybody else. Our walls have even been painted after being insulated, this should massively help with the mold & damp problem which unfortunately we suffer from each year. Very pleased so far & also we have a brand new boiler. :-) Thank you 🙏
April 24, 2024
Unprompted review
Reply from intuECO Ltd
Dear Brad,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. It’s always our goal to provide excellent service, and it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon. If there’s anything else we can do to make your next visit even better, please don’t hesitate to reach out!
Best regards
* resolved* I have been harrassed over a week of…
I have been harrassed over a week of working night duty as a nurse by a young guy called jacob banging on my door demanding i provide documents to be signed up for the scheme claiming it is a government requirement every time i told him no he sent me messages insulting me and threatening me i have tried to complain to the company and they have now resolved the issue and explained this was down to the behaviour of one individual who is no longer affiliated with the company and that this isnt what the company is about
April 18, 2024
Unprompted review
Reply from intuECO Ltd
Dear valued customer,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was not as expected. We strive to provide excellent service, and it’s clear we missed the mark with yourself.
We would love the opportunity to learn more about what happened and see how we can make things right. Please feel free to reach out to us directly so we can address your concerns and work towards a solution.
We value your feedback and hope to have the chance to improve your experience with us in the future.
Chap came knocking about a free boiler…
Update** it took itueco 7 months to reply to this review! There seems to be a theme here!
…
Chap came knocking about a free boiler upgrade which we qualified for on medical grounds. I filled in forms, sent back paperwork and we were told we had been accepted and that an installer will be in touch.
It’s now been 4 months and I haven’t received any correspondence from Intueco.
When I have called them .. I’ve been told to wait for an installer to get in touch. I asked what the average wait time is and was told 4-6 weeks. So why have I been kept waiting 4 months, they couldn’t answer. So I’ve cancelled the job.
It’s pretty poor going.
Why canvass for work when you can’t deliver the job?
April 18, 2024
Unprompted review
Reply from intuECO Ltd
Dear Katy,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. We take all customer concerns seriously and would appreciate the opportunity to learn more about what went wrong.
If you could provide more details or reach out to us directly, we’d be happy to address the issue and work towards a resolution. Our goal is always to provide excellent service, and we’d love the chance to make things right.
We hope to have the opportunity to serve you better in the future.
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