IVY Travel UK Reviews 

127
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their remarkable patience, extensive local knowledge, and absolute dedication to making trip planning entirely stress free. People consistently emphasize how smoothly agents handle complex requests, ensuring that every single detail from flights to hotel accommodations perfectly matches personal preferences. Travelers deeply appreciate the quick response times and friendly communication, noting that the entire reservation workflow feels exceptionally smooth and well managed. Some reviewers were not happy with occasional communication delays when trying to reach support, unexpected agent changes, or pricing discrepancies between initial advertisements and final quotes.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, friendly, and... See more

Holidays

Consumers find holidays to be a wonderful experience, highlighting the helpful and efficient service provided... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful agents... See more

Service

Reviewers highlight positive aspects of service, praising staff members for being quick, informative, and... See more

Booking process

Clients share positive opinions on booking process, describing the overall experience as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first contacted Ivy Travel to discuss our thoughts on a holiday in Thailand I didn’t know what to expect because we have never used this company before. Andrea was excellent, she listene... See more

Rated 5 out of 5 stars

Request made for a quote, got a prompt reply from Andrew Clark with a fab package but unfortunately I had a clash in my diary so could go ahead. What's app messages were courteous and quick with phot... See more

Rated 5 out of 5 stars

The agent, Andrea , who I dealt with was amazing . Not being technology minded., she helped me through every stage of booking my holiday . She found suitable flights and excellent accommodation for my... See more

Rated 5 out of 5 stars

Enquired about a holiday to Thailand after seeing an advert on social media. Andrew contacted me directly and talked me through all of our options. We looked at the options offered and asked for some... See more


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

At IVY Travel, we make planning your dream trip easy, exciting, and totally stress-free! Whether it’s a magical adventure to Disneyland Paris ✨, a beach escape ☀️, or a quick city break ✈️ we’ve got you covered. Our small but mighty team is all about personal service, great vibes, and getting every detail just right. You dream it, we plan it simple as that! Let’s make some memories together! IVY Travel is a Part of OWT Group Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

127 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(127)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

Used IVY Travel for the 1st time

Used IVY Travel for the 1st time. Excellent service. Andrea was amazing and got exactly what I was looking for. Nothing was a problem and she was very patient. Thanks again will definitely use again for booking future holiday. If you haven’t used them , please consider. First class service.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend booking…

I would highly recommend booking through Ivy Travel, especially Audrey. From start to finish of the booking process was effortless and with great communication, the holiday was booked and tailored to our needs with issues at all and all for a great price too. Thank you Audrey and Ivy Travel

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Andrea from IVY travel UK

The agent, Andrea , who I dealt with was amazing . Not being technology minded., she helped me through every stage of booking my holiday . She found suitable flights and excellent accommodation for my budget as I’m surprising my daughter & 2 wee grandsons aged 6 & 3 . Andrea found me an excellent hotel which has a free shuttle service to Disneyland but more importantly she trawled through many hotels to find what I was looking for . Andre should be commended for her knowledge, patience and so unbelievably kind to me . Andres is a credit to IVYtravel UK

November 14, 2025
Unprompted review
Rated 4 out of 5 stars

Andrea init was very helpful in trying…

Andrea init was very helpful in trying to find the right holiday in Thailand for us. Unfortunately the holiday that was advertised was a lot cheaper than she could get us for the time of year and the places we wanted to visit so we did not book with her

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Thailand 2027…

Have just finished booking our 2027 trip to Thailand 💃 was all arranged over WhatsApp, my agent was Andrea and was so helpful, made sure our holiday was tailored to our needs , and at a very reasonable price . Thank you Andrea for all your help . Can't wait now 😁

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Andrew made our Disneyland California…

Andrew made our Disneyland California holiday completely hassle-free. He took care of every booking detail, and everything went off without a hitch. We’re already thinking about our next trip!

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Came across an add on instagram for ivy travel and after putting in what I was looking for I had a response almost immediately.
Was greeted with a message from ‘Ray’ who found flights, accommodation and tickets for my trip to Disneyland with extras included. And also made adjustments to the search for me. Great customer service! Can tell Ray is a genuinely friendly person and went to all efforts. Thank you again.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Request made for a multi stay holiday

Request made for a quote, got a prompt reply from Andrew Clark with a fab package but unfortunately I had a clash in my diary so could go ahead. What's app messages were courteous and quick with photos, internal flights and how many nights in each place. If there were more reviews of actual holidaymakers I think I'd feel more comfortable booking with you, Andrew understood this.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I contacted Ivy Travel about a three destination holiday in Thailand that was advertised on FB. It was all conducted using WhatsApp, with a really wonderful guy called Andrew Clark . He couldn’t have been more helpful and knowledgeable. He was happy to organise the whole trip, and urged me to call him any time even when in Thailand , if I needed any help.
Unfortunately due to circumstances of mine , I wasn’t able to finalise the trip . Andrew was so understanding and sent me a really lovely message.would recommend Ivy Travel and Andrew.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Ray was very helpful with all my…

Ray was very helpful with all my questions and requirements. He was very prompt and courteous with his replies. Extremely happy with the service that was provided and would highly recommend to friends and family

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

When I first contacted Ivy Travel to…

When I first contacted Ivy Travel to discuss our thoughts on a holiday in Thailand I didn’t know what to expect because we have never used this company before.

Andrea was excellent, she listened to what we would like and our concern’s about travelling alone.

Andrea arrange everything pick up from each air port transfers where required plus all our excursions.

We will definitely use Ivy Travel again you will struggle to find a company like this.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , double checked dates and hotel before searching . Came back within the hour with price . Great service , quick , friendly and professional

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Euro disney break…

We had a really lovely holiday in Euro Disney. Really great price. Really helpful in sorting our requirements. Would recomend .

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful

First time booking with Ivy Travel. Ray was incredibly helpful. He found me a great deal and answered all my queries quickly, nothing was a bother. I really appreciate his help to make my kids dream come true.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Booking for Krakow for 12 people so I…

Booking for Krakow for 12 people so I thought it was going to be a nightmare but I was lucky enough to have been dealt with by Dani
He was absolutely brilliant from start to finish, very patient and explained everything as we went through the booking process.
Did it me for a great price as well.
Thank you so much. ❤️

May 22, 2025
Unprompted review

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