IVY Travel UK Reviews 

127
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their remarkable patience, extensive local knowledge, and absolute dedication to making trip planning entirely stress free. People consistently emphasize how smoothly agents handle complex requests, ensuring that every single detail from flights to hotel accommodations perfectly matches personal preferences. Travelers deeply appreciate the quick response times and friendly communication, noting that the entire reservation workflow feels exceptionally smooth and well managed. Some reviewers were not happy with occasional communication delays when trying to reach support, unexpected agent changes, or pricing discrepancies between initial advertisements and final quotes.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, friendly, and... See more

Holidays

Consumers find holidays to be a wonderful experience, highlighting the helpful and efficient service provided... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful agents... See more

Service

Reviewers highlight positive aspects of service, praising staff members for being quick, informative, and... See more

Booking process

Clients share positive opinions on booking process, describing the overall experience as seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first contacted Ivy Travel to discuss our thoughts on a holiday in Thailand I didn’t know what to expect because we have never used this company before. Andrea was excellent, she listene... See more

Rated 5 out of 5 stars

Request made for a quote, got a prompt reply from Andrew Clark with a fab package but unfortunately I had a clash in my diary so could go ahead. What's app messages were courteous and quick with phot... See more

Rated 5 out of 5 stars

The agent, Andrea , who I dealt with was amazing . Not being technology minded., she helped me through every stage of booking my holiday . She found suitable flights and excellent accommodation for my... See more

Rated 5 out of 5 stars

Enquired about a holiday to Thailand after seeing an advert on social media. Andrew contacted me directly and talked me through all of our options. We looked at the options offered and asked for some... See more


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

At IVY Travel, we make planning your dream trip easy, exciting, and totally stress-free! Whether it’s a magical adventure to Disneyland Paris ✨, a beach escape ☀️, or a quick city break ✈️ we’ve got you covered. Our small but mighty team is all about personal service, great vibes, and getting every detail just right. You dream it, we plan it simple as that! Let’s make some memories together! IVY Travel is a Part of OWT Group Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

127 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(127)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a fantastic experience with IVY…

I had a fantastic experience with IVY Travel UK. Their customer service was prompt and helpful, guiding me to the best travel options for my needs. The booking process was smooth, and the trip itself was well-organized, with all details taken care of. I appreciated their personalized service, ensuring a stress-free and enjoyable experience. I highly recommend IVY Travel UK for anyone looking for reliable and professional travel planning.

May 2, 2025
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