iwantpants.com 

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Rated 1 out of 5 stars

I bought a jacket online through Amazon with this seller. The jacket did not fit and I returned it for a full refund. I paid for the shipping. Instead of refunding my money, the seller sent the sa... See more

Rated 1 out of 5 stars

Because you have kept mine when I am due a refund. I have been waiting for a refund or exchange for 2 months. Does my £16.00 earn you much interest? I have noticed on another review site that other... See more

Rated 1 out of 5 stars

Although I got a big discount on my order, I still spent a significant amount which has been deducted from my account with absolutely no attempt made to dispatch my order. I would understand if... See more

Rated 1 out of 5 stars

I bought a T-Shirt and paid for 1st Class delivery in ate december. Two months on, I still have not received the item. I only received an email on the 11th of January saying that the T shirt was out o... See more

Company replied

Company details

  1. Underwear Store

Information provided by various external sources

Mens UnderwearCalvin Klein Body Stretch Billabong Bjorn Borg Underwear Kustom flip flops Calvin Klein Underwear Ginch Gonch Underwear, HOM Underwear, Zimmerli Underwear, 2xist, Bjorn Borg Underwear Sloggi Mens Designer Underwearr at iwantpants.com


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(737)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant price and delivery

The item was just what I wanted and cheaper by £3 than the nearest competitor. I ordered late Monday and received on Thursday morning. Fantastic. Thankyou

August 23, 2013
Unprompted review
Rated 2 out of 5 stars

No response to returns request

I wanted to return some shorts which were too small, and I recieved no response to my repeated emails. As there is no phone number on the website I'm now stuck with shorts I can't wear. Poor.

August 23, 2013
Unprompted review
Rated 5 out of 5 stars

Wonderful pants, wonderful service

There was an excellent choice of boxers, with brands that are difficult to get hold of elsewhere. I was spoilt for choice, but ended up ordering a multi-pack, at an excellent price.

After ordering I promptly received my confirmation email and then subsequently my dispatch confirmation. My boxers arrived very quickly and were exactly what I wanted.

Altogether an excellent service.

August 16, 2013
Unprompted review
Rated 1 out of 5 stars

Update! still no reply!!!!!, emailed 7 times, no response!!!

I have used this website before and they were very good.

However, I purchased another item and I still haven't received it after 3 weeks of placing the order. No one has replied to me, I feel really annoyed!

9 data have passed! I have emailed again and again. No response! I just want my money back.

August 13, 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Shiraz,
We did have a delay in processing orders due to our warehouse move...which is why the item you ordered was reduced by 75%. It did ship on the 7th August and should be with you shortly. In the meantime, our new warehouse is now fully operational and orders are shipping the same day as being placed.

Kind regards,

Rated 5 out of 5 stars

arrived really quickly, product was what i ordered

arrived pretty much the next day, product was what i ordered and fits fine. The selection on website could be bigger (it used to be) but ive used the company for years and never had any issues

August 13, 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Many thanks Martyn. We are currently expanding our range, we have just introduced an additional brand on the site - Tommy Hilfiger and we have lots of new Emporio Armani products arriving this week.

We look forward to serving you again soon!

Rated 3 out of 5 stars

I dont call three weeks as first class delivery?

Good prices, although please don't put on your website that delivery will be 1st class when it takes three weeks.

Also when you have a contact number on your website, please make sure it works and somebody actually picks up the phone rather than an automated message saying about how you are too busy at the moment.

Highly unprofessional and completely rubbish customer service.

August 12, 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Debra
We did have a delay in processing orders due to our warehouse move...the items you ordered were reduced by 75% to clear the warehouse and we had a massive influx of orders. It did ship on the 7th August and should be with you shortly. In the meantime, our new warehouse is now fully operational and orders are shipping the same day as being placed.

Kind regards,

Rated 1 out of 5 stars

really bad Customer service

sent wrong size for one of my items and one item missing and they dont reply to any messageshave sent about 5 plus you cannot speak to anyone on the phone its a recorded message telling you to send them a message very poor site.

August 11, 2013
Unprompted review
Rated 2 out of 5 stars

Too slow to deliver

I'm being asked to review before the goods arrive! I've bought before and was impressed at the speed of delivery. My last two orders have taken weeks and still not arrived just got an email to say have been dispatched! This needs to improve and you have now lost a customer as ill go elsewhere with better service, sorry!

August 11, 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Neil
We did have a delay in processing orders due to our warehouse move...which is why the item you ordered was reduced by 75%. It did ship on the 7th August and should be with you shortly. In the meantime, our new warehouse is now fully operational and orders are shipping the same day as being placed, we also have much better availability. 100%, all items are instock ready for immediate dispatch.

Kind regards,

Rated 2 out of 5 stars

Very slow service

I placed my order and paid for Royal Mail first class, which should take 1-2 days. After emailing them on a number of occasions with no response they got in touch with me 6 days later with a confirmation email with the tracking number. The over all service wasn't great but the products were amazing.

August 10, 2013
Unprompted review
iwantpants.com logo

Reply from iwantpants.com

Hi Sam,
We are sorry for the bad experience you had, we had a delay due to our warehouse move which is now complete. We are glad though that you did receive the order eventually!

Rated 3 out of 5 stars

Why 1st class post?

I ordered an item for a birthday present, paid extra for 1st class postage but the package arrived a week after the birthday. Had I known there would be a delay in delivery I could have planned for it. There was no advise on ordering that there was a warehouse change or something along those lines. However , the item was very good value and will keep until Christmas!

August 10, 2013
Unprompted review

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