JB Heating Services Reviews 

1,207
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being superb, efficient, and professional, often highlighting quick issue resolution. The staff and engineers are frequently described as polite, knowledgeable, and friendly, providing excellent customer service with good communication and prompt scheduling. However, some customers noted that pricing for certain services felt a bit high, or they experienced issues with being invoiced for incomplete work or wrong parts. A few also reported problems like issues with property during work, inaccurate information, or missed appointments, which led to frustration and unresolved issues.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many feeling well-cared for and listened to,... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding it competitive and good value, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect job! Excellent outfit. Came out to change the boiler. Agreed to do it at short notice because my brother had just come out of hospital. The whole operation from start to finish went smooth... See more

Company replied

Rated 5 out of 5 stars

Superb service from start to finish. We didn’t expect our boiler replacement to be so quick and easy, at such a good price. Communication from the office was extremely good with a prompt quote, quick... See more

Company replied

Rated 5 out of 5 stars

They charge by the hour, which is actually alright if there’s not loads wrong with your system. Last year I ended up paying for about 3 hours ‘cause it were a breakdown, but this year, now ever... See more

Company replied

Rated 5 out of 5 stars

We contacted JB heating regarding my elderly mothers shower which was leaking. They sent an engineer named Darren. What a lovely young lad. He’s very knowledgeable and chatted away to my elder mother... See more

Company replied


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Engineer
  4. Gas Installation Service
  5. Boiler and Heating Service
  6. Plumber

Written by the company

Trading since 2001 we are Worcester Bosch Accredited at the highest level (Level 2 Partner) and cover all aspects of boilers and heating for domestic and commercial heating and plumbing requirements, specialising in Worcester Bosch boiler Installations and also repair and service/maintenance for Gas, Oil, LPG and Electrical work we pride ourselves on being prompt, competitively priced and professional. We complete boiler and central heating upgrade installations every day and have some of the most competitive installation prices around. We are Gas safe no. (213925)  OFTEC No. (14053) and member of the CIPHE. Public liabilities insured for £2M and have a £20000 workmanship warrantee insurance policy for all our work. Five year warrantees apply on all our Installation work (Labour and Materials), and where manufacturers warrantees apply including up to 12 years for new Worcester Bosch boiler Installations. Five Star rated Heating engineers with over 25 years’ experience and qualified in various different fields including: Gas, LPG and Oil. We are Gas Safe and OFTEC registered we are also a member of Ciphe (Chartered institute of plumbing and heating engineers). Being associated and accredited by manufactures including: Mitsubishi, Worcester Bosch, Vaillant, Baxi and Honeywell Heating Controls you can be assured of professional quality service with extended Warrantees. Established in 2001 serving Lancashire, Yorkshire and Greater Manchester, we provide only the highest standards of work and are Gas safe, OFTEC, CIPHE and Worcester Bosch accredited. We cover all boilers and heating for domestic, commercial and industrial heating and plumbing requirements, specialising in boiler repair and service for either Gas, Oil, LPG and Electrical work we pride ourselves on being prompt, competitively priced and professional. We cover BB, BL, M, OL, SK, HX and PR postcodes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,207)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Work was done satisfactorily

Work was done satisfactorily, after a delay to search for a part.

January 26, 2024
JB Heating Services logo

Reply from JB Heating Services

Thank you for your feedback! We're glad to hear the work was completed to your satisfaction. We appreciate your patience during the delay while we sourced the part, and we’re always striving to improve our efficiency. If you need any further assistance, we’re here to help!

Rated 5 out of 5 stars

Friendly professional and fast

Friendly professional and fast - Communications were excellent- will be using again.

February 3, 2024
JB Heating Services logo

Reply from JB Heating Services

thank you for your kind review ! We hope to service you in the future

Rated 5 out of 5 stars

boiler trouble…

warm polite staff helpful through the whole process ,

January 31, 2024
JB Heating Services logo

Reply from JB Heating Services

We really appreciate your kind words! It’s fantastic to hear that our team was polite and supportive every step of the way. We’re always here to help whenever you need us!

Rated 5 out of 5 stars

Hi was very pleased with Jordan your…

Hi was very pleased with Jordan your engineer explained every thing, and turned up on time, and was very polite

January 29, 2024
JB Heating Services logo

Reply from JB Heating Services

Thank you for your feedback! We’re delighted to hear that Jordan provided such a positive experience, arriving on time, being polite, and taking the time to explain everything. We’ll make sure to pass on your kind words to him!

Rated 5 out of 5 stars

Excellent service

Prompt reply to my annual boiler service enquiry, confirmation email sent to confirm appointment day & time. Phoned 30mins prior to appointment to notify of arrival time.
Service engineer was a pleasant young man who provided clear diagnosis faults for us to follow up under warranty with the manufacturer.
Would happily use the company again for our next service as we had a faultless experience & I would happily recommend to others.

January 29, 2024
JB Heating Services logo

Reply from JB Heating Services

Thank you for taking the time to share such detailed feedback! We’re so glad you had a faultless experience, from the prompt reply to your enquiry to the clear communication about the engineer’s arrival time. It’s great to hear our service engineer provided a thorough diagnosis and that you found him pleasant and helpful. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Absolutely great service

Have used JB Heating Services a couple of times now, they are spot on, they a quick to arrange an appointment, friendly and helpful, I will be taking a care plan out with them, a company with the work ethic from yesteryear...... thanks JB

January 29, 2024
JB Heating Services logo

Reply from JB Heating Services

Thank you so much for this 5-star review. We really appreciate you being a customer and trusting us for your heating system.

Rated 4 out of 5 stars

Prompt, efficient service

Prompt service. Good communication and appointment arranged for convenient time. Engineer polite and efficient, taking time to provide explanations and answer any questions.

January 16, 2024
JB Heating Services logo

Reply from JB Heating Services

Thank you so much for taking the time to leave us a rating!

Rated 5 out of 5 stars

Efficient office personnel

Efficient office personnel, prompt appointment and pleasant and professional engineer.

January 19, 2024
JB Heating Services logo

Reply from JB Heating Services

thank you for your feedback! We truly appreciate you placing your trust in our service

Rated 5 out of 5 stars

Thank you JB HEATING for sorting out my…

Thank you JB HEATING for sorting out my heating issues with in days and also your service are amazing and special thanks to Steve who is a hardworking person and a brilliant worker who was concentrating his work all the time with our wasting a minute of time and thanks for taking to account my situation and thanks for arranging the opportunity to finance .

January 12, 2024
JB Heating Services logo

Reply from JB Heating Services

Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work

Rated 5 out of 5 stars

Very efficient

Very efficient

December 29, 2023
JB Heating Services logo

Reply from JB Heating Services

We are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars

Boiler Service

Made an appointment to suit my needs. Sent reminders.
Updated during the day regarding expected time of arrival.
Engineer was polite and helpful.

January 4, 2024
JB Heating Services logo

Reply from JB Heating Services

We are so grateful for your 5-star review. Thanks for sharing your rating with us!

Rated 5 out of 5 stars

Emergency boiler replacement

Emergency boiler replacement, went out of their way to ensure it was fitted before Christmas break - great service all round

December 21, 2023
JB Heating Services logo

Reply from JB Heating Services

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Professional, friendly service. 10/10

The technician came round, on time, as arranged the same day to fix the problem with my boiler. He was a polite young man, who knew exactly what to look for. He was really competent and professional, and was a very polite, well mannered young man. He fixed the issue and put everything back how it was, even tidying up after himself. I couldn't have wanted a better job. The hot water and heating came back on instantly, after being broken for over a week. And everything was working, and has been working absolutely fine since. Fantastic job, well done and thank you so much guys! Me and the Kitties appreciate it.

November 28, 2023
JB Heating Services logo

Reply from JB Heating Services

We’re delighted to hear that you had an excellent experience with us! Our engineer works hard to ensure every customer feels valued. We appreciate your feedback

Rated 5 out of 5 stars

Emergency call out

Emergency call out was effected in several hours. Great service and explanation by the engineer. Secretary was very helpful and friendly despite my having to change the day of visit.

December 15, 2023
JB Heating Services logo

Reply from JB Heating Services

We’re thrilled to hear that our customer service team could assist you promptly. Your satisfaction is our priority, and we’re always here to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look