Two pieces of clothing shipped from an auction. For the price I expected them to shipped properly folded, tissue wrapped etc. Instead they arrive screwed up in an old cardboard box. Will not be using... See more
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I bid and won 6 novelty lightweight clocks from Stacey's Auctions, costing only £150 net. The clocks could easily have been bubble wrapped and placed in one box weighing under 10Kgs. UPS and Fedex etc... See more
I won a medically prepared skull on a stand at auction on Saleroom, and needed to find a good shipper. Jentel Packing did an absolutely incredible job, wrapping the medical skull in tissue pape... See more
Company replied
Completely non business friendly. Happy to take an order to pick up from an auction house. However they don't tell you it will be almost two weeks before collection. Having hundreds of pounds tied up... See more
Company details
Information provided by various external sources
JenTel Packing is an independent specialist packing and shipping company, specialising in antiques and valuable goods sector. Delivering an exceptional customer experience is paramount to our company ethos We also ship probate items.
Contact info
United Kingdom
- www.jentelpacking.co.uk
2.1
Poor
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Always other couriers first
This is the second time I have had a quote from Jentel and it is laughable! the first was from the Reading area, this one from West Sussex, they want £37.26 to post 2 pens in their cases, fortunately the auction house charged £14 for the same but faster service. Always try elsewhere before you buy!
November 30, 2020
Unprompted review
Very pleased with the service
Very pleased with the service. Items always arrive well packed. I have used this company many times and will use again.
August 6, 2020
Unprompted review
Reply from JENTELPACKING
Thank you very much, your custom and comments are very much appreciated and we look forward to working with you again soon.
Completely non business friendly
Completely non business friendly. Happy to take an order to pick up from an auction house. However they don't tell you it will be almost two weeks before collection. Having hundreds of pounds tied up in an item waiting in the South of England for collection is totally unacceptable. Go elsewhere for packing as this company will keep you waiting with no good reason.
March 2, 2020
Unprompted review
Slow and poor service
I paid in advance for collection and delivery from an auction house in the UK. JenTel Packing collected the item. I called several days later and was told that the item had been picked up but they had a 10-day turnaround time and could not guarantee delivery in less than 10 days. They said that they could not provide prompt service, like other companies, because they deal with so many auction houses and are only a small business. They represent themselves online as a major company. Their staff were initially very unhelpful. The manager called me back and promised prompt shipment, but offered the same excuses. No clear apology was given.
October 15, 2019
Unprompted review
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