John Clark Motor Group - Aberdeen Audi Reviews 

1,551
TrustScore 4.5 out of 5

4.7

Balmoral Business Park, AB12 3JG Aberdeen, Altens, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We bought our new Audi Q3 from Aberdeen Audi, from start to finish Gordon Farmer was amazing, took the time to really turn my experience around, answered every question and is just a really genuine p... See more

Company replied

Rated 5 out of 5 stars

Just purchased my second A1 from Aberdeen Audi and recieved first class service again this time from Barry! He was honestly brilliant from start to finish nothing was any bother. My car also left with... See more

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Rated 5 out of 5 stars

Tony was very patient with what we required offered options and contacted us when suitable car options became available that he thought maybe suited. We bought the car without seeing it on his recom... See more

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Rated 5 out of 5 stars

Absolutely outstanding experience with John Clark Motor Group Audi! From start to finish, the whole process was smooth and professional. A huge thank you to Andrew and Barry, who could not have... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

Aberdeen Audi is part of the incredibly popular John Clark Motor Group, located just to the south of the city. Whether you are a new or returning customer, we are always happy to welcome you to our showroom on Abbotswell Road, in West Tullos. At our showroom we have a wide selection of New and Approved Used Audi cars for you to choose from and by visiting us today you can have a closer look at the models you are interested in. When you have made a decision, one of our staff members will be on-hand to organise a test drive for you. We also offer a range of aftersales support services that you can take advantage of throughout your Audi ownership. Whenever you need any help with your car we are here to make things as straightforward and stress-free as possible. With a fully-equipped, state-of-the-art servicing facility and MOT centre, we will make sure we get your Audi back on the road as quickly as possible. To find out more about Audi and the service John Clark can provide, come and visit us today.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Balmoral Business Park, AB12 3JG, Aberdeen, Altens, United Kingdom

  • 01224 400500

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,551)

2,452 reviews in the last 12 months

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Rated 1 out of 5 stars

You didn't match the agreed price we…

You didn't match the agreed price we did a deal on.

October 31, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Dear Mr Ewen,

Thank you for your feedback, we’re sorry to hear that you felt the agreed price wasn’t matched. We’ve looked into this and it appears there was an unintentional typing error in the original quote, which was quickly clarified and resolved before collection. We’re pleased that you were happy with your new car when you took it away, but we do apologise for any confusion caused by the initial misprint.

We always aim to provide clear and accurate information, and we’ll use this as an opportunity to double-check our processes to avoid similar misunderstandings in future.

If you’d like to discuss this further, please feel free to contact us so we can ensure everything remains clear and satisfactory for you.

Kind regards,

Rated 5 out of 5 stars

Excellent Service from Brian

Excellent Service from Brian
Brian Mason was absolutely fantastic throughout the entire process. He was honest, transparent, and made sure I was fully informed at every stage. His professionalism and genuine approach gave me complete confidence in the purchase. It was a pleasure dealing with him, and I’m very happy with my new car. Highly recommended!

October 28, 2025
Unprompted review
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning, David.

Many thanks for your review and feedback, which I will ensure is passed on to Brian and the management team at Aberdeen Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Great process from start to finish

Great process from start to finish. I would personally like to thank Calum, Ciaran and Dhruv. Ciaran was very helpful during the handover, explained everything and ensured the car was set up ready for me to drive off!

October 27, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Calum, Ciaran, Dhruv, and the management team at Aberdeen Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Audi Q2

The sales man was very good nothing was too much trouble went above and beyond what I would say is £200 for admin fees is a bit steep

October 28, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning, Kenneth.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Aberdeen Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Communication was great every step of…

Communication was great every step of the way from initial order to delivery of the new car. Every query and questions was answered without fuss which made the experience of purchasing through Aberdeen Audi a pleasure, highly recommend and great deal on the purchase too.

October 23, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning, Barry.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Aberdeen Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Good experience

Good experience. Although I asked for an email regarding a phone conversation about the timing belt and haven't recived it.

October 26, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Aberdeen Audi.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Quality Service from Aberdeen Audi.

We are well satisfied with our Q5 return and new EV Q4 car purchase. The whole Audi Team - Sales / Finance / Car Hand-over / Reception Staff / Management all played a good, positive part in what became a good and efficient car return and new car purchase experience.

October 26, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning, Alan.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Aberdeen Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Nice sales rep and attentive service…

Nice sales rep and attentive service without being OTT.

October 24, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning, Neil.

Many thanks for your review and feedback, which I will ensure is passed on to the team at Aberdeen Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 3 out of 5 stars

Too many forms/emails/telephone calls…

Too many forms/emails/telephone calls etc

October 23, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good afternoon,

Thank you for taking the time to share your feedback. We truly appreciate your input and will review your comments carefully to see how we can improve. Your experience matters to us, and we hope to have the opportunity to serve you even better in the future.

Kind regards,
John Clark Audi

Rated 5 out of 5 stars

exceptional team

Once again Gordon and Dale did an exceptional deal for us , and we came away feeling very happy about our new purchase . They are a credit to the company .

October 20, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning, Jennifer.

Many thanks for your review and feedback, which I will ensure is passed on to Gordon, Dale, and the management team at Aberdeen Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Easy, straight-forward experience

Second time using Aberdeen Audi and purchasing a car was a very easy, straight-forward process with them. Sales people were friendly, we asked to look inside a car on the day, took it for a test drive and placed the order. The sales rep (Barry Downie) was great at communicating and advising any steps required, the whole experience was faultless. Highly recommend.

September 7, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good afternoon, Many thanks for your review and feedback, which I will ensure is passed on to Barry and the management team at Aberdeen Audi. We are delighted that your experience has been a positive one. Kind Regards, Lisa

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, good warranty package.
Warren was very helpfull.
Any issues with the car was dealt with before picking it up.
I felt the paperwork was a bit complicated.

October 21, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Warren and the management team at Aberdeen Audi.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Excellent service from Gordon Rough

Excellent service from Gordon Rough, very helpful and patient when assisting me with the purchase of a new car. Also great assistance provided by Aaron.

October 21, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning, Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the management team at Aberdeen Audi. We are delighted that your experience has been a positive one. Kind Regards, Lisa

Rated 5 out of 5 stars

Warren was ace

Warren was ace. He found the perfect car for me and kept his promises. Great integrity.

October 17, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning, Many thanks for your review and feedback, which I will ensure is passed on to Warren and the management team at Aberdeen Audi. We are delighted that your experience has been a positive one. Kind Regards, Lisa

Rated 5 out of 5 stars

Staff were friendly and helpful

Staff were friendly and helpful, didn't feel pushed which is why I'll buy a car.

October 17, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good afternoon Nicola, Many thanks for your review and feedback, which I will ensure is passed on to the team at Nissan Aberdeen.
We are delighted that your experience has been a positive one. Kind Regards, Lisa

Rated 5 out of 5 stars

Courtesy and kindness

Salesman Ryan could not have been more helpful, went above and beyond especially when I fell seriously ill on the original completion day and he treated us with compassion and consideration. Mark the finance manager also very patient and helpful.

October 18, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Ryan, Mark, and the management team at Aberdeen Audi.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Highly recommend

Dhruv, Scott and Donna made buying my car hassle free and a very pleasant experience. First time buying a car from Aberdeen Audi and would definitely recommend.
Thank-You so much for your support and time through this so called stressful experience you made it very stress free.

October 16, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Dhruv, Scott, Donna, and the management team at Aberdeen Audi.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Excellent service from Gordon from…

Excellent service from Gordon from walking in the door to picking up of my Q3 he is an asset to the company

Thank you

October 12, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning, Karen.

Many thanks for your review and feedback, which I will ensure is passed on to Gordon and the management team at Aberdeen Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 4 out of 5 stars

Good Experience

Purchase of car was easy and practically all done online.
Only issue was insurer having difficulty finding the car, sales invoice didnt have all info they required which made it stressful. Got there in the end.
Ciaran was excellent during the handover. Explained, demonstrated and set up the car ready to drive away. Thank you.

October 5, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning, Wendy.

Many thanks for your review and feedback, which I will ensure is passed on to Ciaran and the management team at Aberdeen Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

20 years of service

Being a customer of Audi for over 20 years I remain amazed at the tremendous level of service that I continuously receive from the team at Aberdeen.

They know my desires and will offer great advise and support and as always the pulled off a great deal

October 2, 2025
John Clark Motor Group - Aberdeen Audi logo

Reply from John Clark Motor Group - Aberdeen Audi

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Aberdeen Audi.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

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