John Clark Motor Group - BMW Aberdeen Reviews 

1,220
TrustScore 4.5 out of 5

4.7

Wellington Road, AB12 3EW Aberdeen, Altens, GB


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Rated 5 out of 5 stars

I had an excellent experience with this BMW dealership. The attention to detail was outstanding — they delivered the exact specifications I wanted, and the entire process was seamless from start to... See more

Company replied

Rated 5 out of 5 stars

We needed to upgrade our car and Steven was helpful, and professional but with a friendly demeanor. We never felt in any way pressured into purchasing. We were just looking at that point, but ended up... See more

Company replied

Rated 5 out of 5 stars

The Person ( Jacky Chan) who we delt with was excellent. He went through everything with us and explained all we needed. We had alternative offers from other dealers however Jacky's approach and pleas... See more

Company replied

Rated 5 out of 5 stars

We saw a car online and made a telephone enquiry. Rhianna dealt with us and was nothing short of perfect in the way she treated us. She made the whole experience straightforward and a pleasure. Even t... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

As an official BMW franchise dealer, John Clark BMW in Aberdeen is the only place to come if you are looking for high-quality cars at affordable prices. Located on Wellington Road, West Tullos, we are just a ten-minute drive from the A90, easily accessible from anywhere in the East of Scotland. At our showroom we have the full range of new BMW cars including the BMW i3 and BMW i8 electric cars for you to choose from as well as a wide selection of Approved Used cars. Contact us today to learn more or visit us today to get a closer look at our current stock and organise a test drive. Our state-of-the-art facilities are in place to help you look after your car throughout your ownership. The BMW approved bodyshop on-site is fully equipped to deal with minor or major issues, meaning we can get you back on the road as quickly as possible. Contact us today and learn more about the services we offer. Come and visit us today to begin your BMW experience.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Wellington Road, AB12 3EW, Aberdeen, Altens, United Kingdom

  • 01224 335577

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,220)

2,010 reviews in the last 12 months

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Rated 5 out of 5 stars

The service from Cameron my sales rep…

The service from Cameron my sales rep was very good he explained everything too me

March 8, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Cameron and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Outstanding pre and post car purchase.

Outstanding pre and post car purchase.
After sale excellent attention and service

March 7, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Dealt with Nick many times…First class…

Dealt with Nick many times…First class service from start to finish.

March 7, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Nick and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great service from John Clark bmw Aberdeen

Hi highly recommend John Clark bmw. Rhianna from the sales team was very helpful and kept me up to date with everything. Made the purchase of my car very smooth. Would definitely recommend this company.

March 2, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Rhianna and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Daniel was so helpful

Daniel was so helpful, everything went smoothly with no problems. Great experience😃👍

March 4, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Daniel and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent

Excellent customer care experience when buying my new car

March 1, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Recent sales experience - X5

Having researched extensively online for X5 models, I knew I needed to arrange a test drive of my selected model. Rhianna was my first point of contact in the showroom, and was very helpful at setting this up for later that week. Following that, I decided to buy the car in question and throughout the whole process, Rhianna was professional, friendly and efficient, assisting with preparing a good deal on the car, and addressing all queries promptly. Definitely a credit to the John Clark BMW team! It's obviously easy to be swayed by the 'new car' feeling, but having previously used John Clark for 10+ years of servicing my last car, I've also found the service-side of the dealership to be a positive experience as well, and look forward to this continuing for many years.

March 3, 2026
Unprompted review
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Rhianna and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Very helpful and easy to deal with

Very helpful and easy to deal with, great Costomer service

March 2, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Great service

Great service, always tried their best to provide answers quickly and sorted me out with things very quickly. A Fair and realistic Deal was subsequently achieved.

March 1, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

The Person ( Jacky Chan) who we delt…

The Person ( Jacky Chan) who we delt with was excellent. He went through everything with us and explained all we needed. We had alternative offers from other dealers however Jacky's approach and pleasant manner suited us and one of the main reason we bought the car from Aberdeen BMW.

February 27, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Jacky Chan and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Very professional

Very fast turn around and plenty information everything was organised easily

February 28, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent Turnaround service

Daniel was a superb salesperson from start to finish collected my car on Thursday and love it

February 26, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Daniel and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

First class service

Matthew Jarvis was my first point of contact when I enquired about my X5. He was very professional and helpful . I stay 250 miles away in Wick and travelled down a couple of days later to view the car and was delighted to find the car was as described .

February 23, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Matthew and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Excellent service from Daniel Moate in…

Excellent service from Daniel Moate in the buying process. Simple and no fluff.
Very knowledgeable about the car i wanted to buy and super slick process with the paperwork.

February 25, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Afternoon,

Many thanks for your review and feedback, which I will ensure is passed on to Daniel and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Easy purchase experience

Easy purchase experience, Nick handled everything very quickly and smoothly for me.

February 25, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Nick and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Matthew looked after me very well and would recommend

February 22, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Matthew and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 4 out of 5 stars

Thank you

Was waiting at the dealership quite a while due to the finance settlement being delayed but James was helpful and patient with myself and my son the whole time

February 22, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning, Many thanks for your review and feedback, which I will ensure is passed on to James and the management team at BMW Aberdeen. We are delighted that your experience has been a positive one. Kind Regards, John

Rated 5 out of 5 stars

Sales and service staff very helpful…

Sales and service staff very helpful and respectful.

February 22, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 5 out of 5 stars

Nick was so pleasant and helpful he was…

Nick was so pleasant and helpful he was a pleasure to deal with, he certainly knows his job. A standout employee for the company. 😀

February 20, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Nick and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

Rated 4 out of 5 stars

Used bmw customer service

Went through to look at one car model, but preferred one from another location. After some negotiation on trade in, car was arranged to be taken to the closest garage for me to buy. There was a delay in handover as car wasn’t ready (MOT) which was a bit inconvenient but not Rhianna’s fault. She then communicated with me, and car handover was done on agreed day and process was slick.

February 18, 2026
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Rhianna and the management team at John Clark Holdings.

We are delighted that your experience has been a positive one.

Kind Regards,

John

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