John Clark Motor Group - BMW Aberdeen Reviews 

1,220
TrustScore 4.5 out of 5

4.7

Wellington Road, AB12 3EW Aberdeen, Altens, GB


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Rated 5 out of 5 stars

I had an excellent experience with this BMW dealership. The attention to detail was outstanding — they delivered the exact specifications I wanted, and the entire process was seamless from start to... See more

Company replied

Rated 5 out of 5 stars

We needed to upgrade our car and Steven was helpful, and professional but with a friendly demeanor. We never felt in any way pressured into purchasing. We were just looking at that point, but ended up... See more

Company replied

Rated 5 out of 5 stars

The Person ( Jacky Chan) who we delt with was excellent. He went through everything with us and explained all we needed. We had alternative offers from other dealers however Jacky's approach and pleas... See more

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Rated 5 out of 5 stars

We saw a car online and made a telephone enquiry. Rhianna dealt with us and was nothing short of perfect in the way she treated us. She made the whole experience straightforward and a pleasure. Even t... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

As an official BMW franchise dealer, John Clark BMW in Aberdeen is the only place to come if you are looking for high-quality cars at affordable prices. Located on Wellington Road, West Tullos, we are just a ten-minute drive from the A90, easily accessible from anywhere in the East of Scotland. At our showroom we have the full range of new BMW cars including the BMW i3 and BMW i8 electric cars for you to choose from as well as a wide selection of Approved Used cars. Contact us today to learn more or visit us today to get a closer look at our current stock and organise a test drive. Our state-of-the-art facilities are in place to help you look after your car throughout your ownership. The BMW approved bodyshop on-site is fully equipped to deal with minor or major issues, meaning we can get you back on the road as quickly as possible. Contact us today and learn more about the services we offer. Come and visit us today to begin your BMW experience.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Wellington Road, AB12 3EW, Aberdeen, Altens, United Kingdom

  • 01224 335577

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,220)

2,019 reviews in the last 12 months

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Rated 5 out of 5 stars

100% service

Always very helpful staff and very efficient service. Can’t fault them …

November 12, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

My experience with The John Clark group…

My experience with The John Clark group was excellent. I found them extremely helpful in every aspect of the process of purchase of my new car. The Sale executive who handled and delivered my car was very knowledgeable and could not provide anymore information or support than could be expected, he was professional, amazingly knowledgeable about the product. A true ambassador for The John Clark group and BMW

November 2, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Afternoon, Harry.

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Good Service

Staff were patient & helpful

November 1, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Afternoon, Don.

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Nicholas Garvie salesman

Nicholas Garvie was very helpful and knowledgeable on everything I needed to know when making a decision on which vehicle was right for me. He answered all questions I had very clearly.
Handover was seamless. Would not hesitate to recommend Nicholas and the John Clark BMW group Aberdeen to anyone

November 2, 2025
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Reply from John Clark Motor Group - BMW Aberdeen

Good Morning, Allan.

Many thanks for your review and feedback, which I will ensure is passed on to Nicholas and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

New Car Purchase

Nick Listened to what we were looking for, did some research and identified number of options and quick handover process

October 31, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Nick and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Quick and easy process helped along by…

Quick and easy process helped along by Rhianna would recommend

November 2, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning, Kim.

Many thanks for your review and feedback, which I will ensure is passed on to Rhianna and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Very good from first visit to getting…

Very good from first visit to getting car

October 31, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning, Alan.

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

John Clark Motor Group Aberdeen

I have dealt with this company previously & I was happy to go back to them when I was due to replace my car.
The sales staff were very helpful and met all my requirements for the car I wanted to buy.

October 29, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning, Linda,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Daniel was great

Daniel was great, very helpful with information and prompt communication from the test drive to day of collecting the car.

October 28, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Daniel and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 4 out of 5 stars

All went good but a couple of times I…

All went good but a couple of times I had to ring back an chase things up myself again as wasn’t getting called back

September 19, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 2 out of 5 stars

Check the wording carefully before you finalise the purchase

The car that I bought only a week ago is fine. However, certain aspects of the purchase have not gone as I had understood. I accepted the explanation that I was given when I queried some aspects, as I could see the justification made by the Sales Executive. However, I had been told that the Navigation System maps would be update to date and when I asked about these post purchase, I came to the conclusion that the vagueness of replies must be deliberate. The Sales Executive continues to insist that the maps are up to date but the version shown in the car indicates that they are 5 years out of date. I have requested that I be referred to the management and this has not been forth coming at the time of writing this review. This is very very disappointing when you are paying a premium purchase price.

October 23, 2025
Rated 5 out of 5 stars

Fantastic Service from Daniel at John Clark

I recently purchased a car from John Clark, and Daniel was absolutely fantastic throughout the whole process. From the moment I walked in, he was friendly, knowledgeable, and genuinely helpful — never pushy. He took the time to understand what I was looking for, explained everything clearly, and made sure I felt comfortable and confident with my decision.

Daniel’s professionalism and attention to detail really stood out, and he went above and beyond to make the entire experience smooth and enjoyable. I couldn’t be happier with my new car or the service I received. If you’re thinking about buying from John Clark, I’d highly recommend asking for Daniel — he’s a credit to the team!

October 26, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning, Warren.

Many thanks for your review and feedback, which I will ensure is passed on to Daniel and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

A positive purchasing experience!

The dealership is easy to find, is spacious and welcoming and the sales staff are very helpful. I was dealing with Rhianna Davidson who dealt with my purchase very efficiently and spent time then showing me around the car and answering all my queries. A very positive experience indeed and echoes my previous dealings with the service department in the branch when I had my 325i.

October 26, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning, Ormond.

Many thanks for your review and feedback, which I will ensure is passed on to Rhianna and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 4 out of 5 stars

Communication

Good communication throughout

October 22, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning, Richard.

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

Excellent service thorughout.

Excellent service thorughout.
Sales team in situ is competent, empathetic and helpful from start to end.

I was lucky to be serviced by Nick and Neil…thanks so much!

October 19, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good Morning, Jorge.

Many thanks for your review and feedback, which I will ensure is passed on to Nick, Neil, and the management team at BMW Aberdeen.

We are delighted that your experience has been a positive one.

Best Regards,
Erin

Rated 5 out of 5 stars

New X1 BMW Aberdeen

Daniel did a fantastic job at sourcing the best car and best deal very quickly.

October 19, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good afternoon Andrew,
Thank you so much for taking the time to leave us a five-star review!
We’re absolutely thrilled to hear that Daniel at BMW Aberdeen looked after you so well. It’s fantastic that he was able to quickly source the perfect New X1 and secure such a great deal for you.
We really appreciate your kind words and hope you thoroughly enjoy every minute in your new car!
Kind regards,
Lisa

Rated 5 out of 5 stars

5* service from Nick ABERDEEN

Went in to look for a new car, Nick helped us choose one which met our needs , he explained everything we needed to know . He also kept us in touch and when picking up the car he was very patient with us and explained everything about the car. We drove away feeling we had a 5* service.

October 17, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good afternoon Graham,
Many thanks for your review and feedback, which I will ensure is passed on to Nick and the management team at BMW Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa

Rated 5 out of 5 stars
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good afternoon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Aberdeen.
We are delighted that your experience has been a positive one.

Kind Regards,
Lisa

Rated 5 out of 5 stars

Mathew sale 1 series

Mathew did a great job from start to finish. Thanks Again!

October 18, 2025
John Clark Motor Group - BMW Aberdeen logo

Reply from John Clark Motor Group - BMW Aberdeen

Good afternoon Kevin,
Many thanks for your review and feedback, which I will ensure is passed on to Lee and the management team at BMW Tayside.
We are delighted that your experience has been a positive one.
Kind Regards,
Lisa

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