John Clark Motor Group - BMW Motorrad Tayside Reviews 

231
TrustScore 4 out of 5

4.0

Kings Cross Road, Dundee, DD2 3PT Dundee, Scotland, GB


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Rated 5 out of 5 stars

Been a customer since 2015 ,when I bought my first BMW S1000rr, and now on my second S1000r, always been treated well including all servicing too. Topped off recently with an invitation to take part... See more

Company replied

Rated 5 out of 5 stars

John Clark Dundee has been our default dealer for the past 15 years. Service and courtesy has been flawless, and it has been a pleasure to deal with all the staff. Any concerns, no matter how slight... See more

Company replied

Rated 5 out of 5 stars

Recently visited John Clark, Kings Cross Rd Dundee. Was helped by Robbie from parts who went above and beyond to help us when we had trouble with a charging point. He sourced the part which was de... See more

Company replied

Rated 5 out of 5 stars

Recently purchased an R1250RS from here. Ryan westwater provided a very good service, answering all my questions, quite a few, providing a walk around video and put my mind at ease about making the pu... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Motorcycle Dealer
  6. Used Car Dealer

Written by the company

John Clark Tayside is an Authorised BMW Motorrad Dealer, offering a wide range of high-quality new and used bikes as well as a range of maintenance services to keep your BMW bike in pristine condition. Located on Rutherford Road on the Dryburgh Industrial Estate in the north of Dundee, we are easily accessible from the surrounding area because of our close proximity to the A9 and M90. You can come and visit our showroom today to get a closer look and feel for the full range of BMW bikes. Our BMW motorbike experts will be on hand to talk you through our current stock and can book you in for a test ride today. The BMW Approved Service Centre we have on site will be available to you throughout your ownership and we guarantee to only use approved BMW parts should we need to replace anything on your bike. To find out more information and ask any questions, come and visit us today at our showroom. We look forward to welcoming you soon.

John Clark Motor Group

Written by the company

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Contact info

  • Kings Cross Road, Dundee, DD2 3PT, Dundee, Scotland, United Kingdom

  • 01382 815 993

4.0

Great

TrustScore 4 out of 5

231 reviews

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4.0

All reviews

(231)

2,048 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service department

Service department very easy to work with, every question answered and a pleasure to visit for my repairs.
Excellent service.

May 30, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Garry,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Motorrad Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

John Clark Dundee Excellent Service as…

John Clark Dundee Excellent Service as always big thanks to the staff at the motorcycle department

May 30, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning John,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.

We are delighted that your experience has been a positive one.

Kind Regards,
Rachel

Rated 5 out of 5 stars

BMW Motorrad Tayside

I recently purchased from your BMW motorrad tayside dundee and would like to say thank you for the purchase and thank you to ryan the salesman who kept me updated with everything and was a pleasure to deal with and would highly recommend thanks again.

May 29, 2024
Unprompted review
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Very good service!

Friendly, helpful and efficient staff. Explained things clearly. In huge contrast to another BMW dealer in Warrington that I have had the misfortune to have to deal with.

May 13, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Neil,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 1 out of 5 stars

Motorcycle was in for nearly a week…

Motorcycle was in for nearly a week before it was even looked at , then on hand over I was given a different motorcycle , again a wee bit more communication with customers as had to engage contact first

May 11, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Hi,

Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of service we strive to provide and I would like to apologise on behalf of the team.

To this end, I have passed your feedback to our Management Team for review.

Kind regards,
Kate

Rated 5 out of 5 stars

buying some bikes

Very happy with the whole process, very professional work by Ryan Westwater, thank you

May 13, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Ryan and the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

April 28, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Lisa,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Mr Fife,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Service as usual

As always, quality service and customer interaction. A great team!

May 3, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Alan,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 3 out of 5 stars

great staff

I like the staff, always helpful and polite. I didn’t like that I had to wait 2 weeks for a diagnosis of broken front springs that took less than 2 mins when I finally got there. I wasn’t pleased, but didn’t make a fuss, that when the mechanic came to replace the springs I was charged over £200 more to release some fixings that were corroded. I essentially had a quote for the job not an estimate. If there was a chance of extra expense on what is a fairly straightforward job, then that should be made clear.

May 1, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Dear Mr Norman,

Thank you for taking the time to leave us a review. Feedback be it good or bad is important to our business and something we do take onboard. In this circumstance, it is very disappointing to hear that your experience was not more of a positive one - this is not the standard of service we strive to provide and I would like to apologise on behalf of the team.

To this end, I have passed your feedback to our Management Team for review.

Kind regards,
Kate

Rated 5 out of 5 stars

Bike Service

My bike was in for a service and a new front tire. Kept well informed and job was done well and on time.
I would highly recommend.

May 8, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning David,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 4 out of 5 stars

Work carried out - excellent …

Work carried out to an excellent standard on my BMW RT motorcycle. MOT’d and a new rear tyre fitted including a thorough technical discussion about the shaft drive system. I know that when I talk to Andy and the mechanics they are extremely knowledgeable and take pleasure in looking after a client of many years.

May 6, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 4 out of 5 stars

Service

Very helpful

April 26, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Gwaine,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Exceptional sales service!

The sales service was exceptional throughout, from my initial visit to view the stock in Tayside, to the final collection of my new bike.
The lack of pressure to purchase is so important, as is the clear guidance and information given, the handover process was also smooth while at the same time being extremely helpful and informative.

April 19, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Allan,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Being courteous and friendly

They made a good job of my bike in for a recall. Service Dept was very helpful. Not so happy with the sales asked if I could see second hand bikes was told there on internet never saw them yet disappointed there, is this usual practice for sales,

April 29, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Michael,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Brilliant service as usual

Brilliant service as usual. Staff always helpful. I can’t praise them enough
Thank you!

May 3, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Michel,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

excellent service as usual

excellent service as usual - easy to arrange service and MOT appointment, confirmation the day before by phone to check and confirm, work proceeded quickly on the day of the appointment, pick up very straightforward

May 3, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Neil,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

12000 mile service …

I booked the bike in over the phone through the call centre. Andy from Dundee called me the day before it was due to confirm exactly what was required.
Bike was dropped off. They carried out the work exactly as asked. Reasonable price considering a main dealer. Very happy.

April 25, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Roderick,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very helpful staff on both the sales side and the service side. Highly recommended.

April 26, 2024
John Clark Motor Group - BMW Motorrad Tayside logo

Reply from John Clark Motor Group - BMW Motorrad Tayside

Good Morning Lee,

Many thanks for your review and feedback, which I will ensure is passed on to the team at BMW Motorrad Tayside.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

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